Sweepstakes: Your #TaxHero Is Ready When You Need It

Announcements Tell your friends about your #TaxHero

Tax refund season is here, and it’s time to start filing!

When you get ready to file you may be wondering about how your taxes are going to look, what to expect or how the new tax law changes will impact you. Whatever your questions may be, we have great news for you — TurboTax Live is ready to help you file your taxes with confidence – guaranteed!

Our network of CPAs and Enrolled Agents (EAs) can provide unlimited tax advice and help as you do your taxes. They can review your return line-by-line before you file for extra reassurance. They can even sign and file for you. The best part is that you can click to connect with TurboTax Live experts on-demand for next-level convenience.

Think of them as your “Tax Hero”, ready to answer your questions whenever you need them. You’ve heard it before: not all heroes wear capes. We’re so excited, we want you to help us spread the news!

Once you’ve finished your session with your credentialed tax expert, tell your friends about your #TaxHero! Just use hashtag #TaxHero, #sweepstakes & tag @TurboTax on Twitter or Instagram to enter for a chance to win $5,000! See rules below.

Here’s what others have to say about their Tax Heroes:

TurboTax Live CPA Claudell

“I had to ask a very hard question to @turbotax. I used the video chat on the app and got amazing service. Very empathetic, sweet and helpful.”

“My #TAXHERO was awesome! I loved the live help you get with @turbotax!

“My tax expert was amazing today. Questions answered. Taxes done.”



So what are you waiting for?  Get started now for free. And don’t forget to share your #TaxHero story!

The TurboTax® “#TaxHero” Sweepstakes


 This Sweepstakes is in no way sponsored, endorsed or administered by, or associated with, Instagram or Twitter. Any information provided is being provided to the Sponsor and not to Instagram or Twitter.

ELIGIBILITY: The Sweepstakes is open to legal residents of the fifty (50) United States or the District of Columbia who are 18 years of age or older at time of entry. Employees of Intuit Inc. (the “Sponsor”), its parent company, affiliates, subsidiaries, advertising agencies, prize suppliers, Marden-Kane, Inc. and the immediate families (spouse, parents, children, siblings and their respective spouses) (collectively “Releasees”) and individuals living in the same household as such employees are not eligible to enter or win a prize. Sweepstakes is subject to all applicable federal, state and local laws. Void in Puerto Rico and where prohibited by law.

ENTRY PERIOD: The TurboTax “#TaxHero” (the “Promotion”) begins on January 7, 2019 at 12:00:00 a.m. Pacific Time (“PT”) and ends on April 15, 2019 at 11:59:59 p.m. PT (the “Promotion Period”). For purposes of this Promotion, a “day” is defined as a 24-hour period, beginning at 12:00:00 AM PT and ending at 11:59:59 PM PT.  The Sponsor’s computer, or that of its designee, runs the official clock for the Promotion and will solely determine the time by which an entry is received.

HOW TO ENTER: To enter the Sweepstakes, you’ll first need to become a registered user of www.Twitter.com or www.Instagram.com or log into your Twitter or Instagram account.  Your account must be set to “public”.  If you do not have an account, go to www.Twitter.com or www.Instagram.com to create one. Twitter and Instagram accounts are free. Data and usage rates may apply to the download and use of a Twitter or Instagram application. By submitting your information and creating a Twitter or Instagram account, you agree to the Twitter or Instagram Terms of Use and Privacy Notice. If you do not agree to such Terms of Use and Privacy Notice, you cannot create a Twitter or Instagram account, or participate in this Sweepstakes.  You can return your Twitter and/or Instagram account to “private” any time after the winner announcement.

To enter: a user must tell us or show us their user experience by mentioning @TurboTax on Instagram or Twitter and tagging with #TaxHero and #Sweepstakes receive one entry into the Sweepstakes.


  1. Twitter account must be set to public and remain public until the winner announcement.
  2. Instagram privacy options on your account settings must be set to “OFF” and must remain off until the winner announcement.
  3. Entry must include the required hashtags #TaxHero and #Sweepstakes and you must tag @TurboTax.
  4. You must follow @TurboTax for the duration of the Sweepstakes.

Limitations:  There is a limit of one Entry per person/social media account per day (for purposes of clarity: 1 entry on Twitter per day and 1 entry on Instagram per day for a maximum of 2 entries per day).

By submitting an Entry, you agree that your Entry (1) conforms to the Terms of Use/Guidelines and Content Restrictions of Instagram and/or Twitter; (2) conforms to the Guidelines and Content Restrictions below; and (3) Sponsor and/or Administrator, in its sole discretion, and without notice, may remove your Entry and disqualify you from the Sweepstakes if it determines that your Entry fails to conform to the Guidelines and Content Restrictions or otherwise with the terms of these Official Rules.  Entry must not contain material that violates or infringes another’s rights, including, but not limited to privacy, publicity or intellectual property rights, or constitutes copyright infringement; not disparage Sponsor or any other person or party affiliated with the Sweepstakes; not promote any cause other than the Sweepstakes’ theme; not contain material that is inappropriate, indecent, lewd, pornographic, obscene, hateful, tortious, defamatory, slanderous or libelous (as determined by Sponsor, at Sponsor’s sole discretion); and not contain, facilitate, reference or use material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, gender, ethnicity, religion, nationality, disability, sexual orientation, political orientation, citizenship, ancestry, marital status or age (as determined by Sponsor, at Sponsor’s sole discretion) (all of the foregoing prohibited material is “Ineligible Content”).

The name of the person submitting the entry must be the authorized account holder of such Instagram or Twitter account, otherwise, the entry may be deemed void. In the event of a dispute over the identity of a potential winner, the entry will be declared made by the authorized holder of the Instagram or Twitter account used for entry, and potential winner may be required to provide identification sufficient to show that he/she is the authorized account holder of such Instagram or Twitter account. It is the sole responsibility of the Entrant to notify the Sponsor in writing if the Entrant changes his or her Instagram or Twitter account during the Promotion Period. Proof of submission of entry does not constitute proof of delivery of entry. All entries become the property of Sponsor.

PRIZES: Sweepstakes Prize: One (1) Grand Prize Winner: $5,000 cash.  Five (5) First Prize Winners: $1,000 cash each.  Prizes awarded in the form of a check made payable to the winners.  Total Retail Value of all prizes: $10,000.  No transfers or substitution of prizes permitted except at the sole discretion of the Sponsor, who reserves the right to substitute a prize (or portion thereof) of comparable or greater value, at its sole discretion. Winners are responsible for the payment of all taxes on the prize.  The odds of winning the Prize depend on the total number of eligible entries received. In no event will more prizes be awarded than those listed in these Official Rules.

RANDOM DRAWING: On or about April 17, 2019 a random drawing will be conducted from among all eligible entries received under the supervision of Marden-Kane, Inc., (the “Administrator”), an independent judging organization, whose decisions are final and binding in all matters relating to this Promotion.

WINNER NOTIFICATION AND VERIFICATION: The Potential Winners will be notified on or about two (2) business days after the drawing date.  Entrants must follow @TurboTax on the social media platform which they used to enter the Sweepstakes (Twitter or Instagram) in order to be notified if they are selected as a winner.  Notification will occur by either 1) Twitter Notification: either a private message to the potential winner’s Twitter account or by reply Tweet from @TurboTax to the potential winner’s Tweet or 2) Instagram Notification: either a private message to the potential winner’s Instagram account or by reply from @TurboTax to the potential winner’s Instagram comment.  The potential winner will be required to respond to the direction in the message within twenty-four (24) hours with full contact information.  Potential Winners will be required to complete and sign [1] an Affidavit of Eligibility and Liability Release and; where legal, a Publicity Release (collectively the “Affidavit”) and [2] an IRS Form W-9 and furnish his/her social security number that will be used only for the purpose of reporting the Winner’s prize earnings to the Internal Revenue Service, as required by law, all of which must be returned within five (5) days from prize notification date or the prize will be forfeited and awarded to an alternate potential winner.  In the event that any potential winner cannot be contacted, or the failure to timely return any documents requested, return of prize or prize notification as undeliverable, or noncompliance with these Official Rules, or the potential winner declines the prize for any reason will result in such potential winner being disqualified and the prize will be forfeited. Sponsor shall have no further obligation to a potential winner who is disqualified and an alternate potential winner may be selected from among all remaining eligible entries received at Sponsor’s discretion. Prizes must be accepted as awarded. If the prize is won by an eligible individual who is not of the legal age of majority in the state of residence (“minor”), the required documents must be confirmed and signed by winner’s parent or legal guardian.

GENERAL CONDITIONS:  Use of any automated entry software is prohibited. Electronically reproduced, mechanically reproduced, illegible, incomplete or inaccurate entries are void.  By participating, entrants agree to comply with these Official Rules including all eligibility requirements.   Decisions of the Sponsor/Administrator will be final and binding on all matters relating to this Sweepstakes.  By entering the Sweepstakes, Entrants, agree to the use by Sponsor and its designees of their names, entry submission, and photographs/likenesses for advertising and promotional purposes for this and similar promotions, worldwide, and in perpetuity, in any and all forms of media, now known or hereafter devised (including and without limitation, the Internet) without additional compensation except where prohibited by law. In no event will more prizes be awarded than those listed in these Official Rules.  Any questions, comments or complaints regarding the Sweepstakes are to be directed to the Sponsor at the address below. U.S. law governs this Sweepstakes.  Notice to online participants:  Internet access and usage charges applicable to a participant’s account, including access charges and/or any usage charges applicable under participant’s Internet pricing plan and any applicable taxes will continue to apply while a participant is online in connection with this Sweepstakes, and will be the sole responsibility of such participant.

LIMITATION OF LIABILITY AND RELEASE OF CLAIMS:  By participating in the Sweepstakes, Entrants agree to release, indemnify and hold harmless Releasees, and each of their respective agents, representatives, officers, directors, shareholders and employees from and against any injuries, losses, damages, claims, actions and any liability of any kind resulting from or arising from participation in the Sweepstakes or acceptance, possession, use, misuse or nonuse of the prize (including any travel or travel-related activity thereto) that may be awarded.  Releasees are not responsible for technical, computer, mechanical, printing, typographical, human or other errors relating to or in connection with the Sweepstakes, including, without limitation, errors which may occur in connection with the administration of the Sweepstakes, the processing of entries, the announcement of the prizes or in any Sweepstakes related materials; or for stolen, lost, late, misdirected, damaged, incomplete, inaccurate, undelivered, delayed or illegible entries or; for electronic, computer, or telephonic malfunction or error, fail to enter into the processing system, or are processed, reported, or transmitted late or incorrectly or are lost for any reason including computer, telephone, paper transfer, or process any transaction thereon. If in the Sponsor’s opinion, for any reason this Sweepstakes is not capable of running as planned, or there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of the Sweepstakes, or if computer viruses, bugs, unauthorized intervention, fraud, or technical difficulties or failures compromise or corrupt or affect the administration, integrity, security, fairness, or proper conduct of the Sweepstakes, the Sponsors reserve the right at their sole discretion to disqualify any individual (and void his/her entry and/or prevent him/her from future participation) who tampers with the entry process and/or who is acting in violation of these Official Rules, to modify or suspend the Sweepstakes, or to terminate the Sweepstakes and at Sponsor’s discretion conduct the drawing to award the prizes using all eligible non suspect transactions and entries received as of the termination date. As a condition of entering the Sweepstakes, Entrants agree that: a.) under no circumstances will Entrants be permitted to obtain awards for, and Entrants hereby waives all rights to claim, punitive, incidental, consequential, or any other damages, other than for actual out-of-pocket expenses; b.) all causes of action arising out of or connected with this Sweepstakes, or the prizes awarded, shall be resolved individually, without resort to any form of class action; and c.) any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, and in no event shall Entrant be entitled to receive attorneys’ fees or other legal costs.  Sponsor reserves the right to modify prize award procedures at their discretion.  Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that or any other provision.

WHO WON:  To request the list of winners, send an e-mail with subject line: “TurboTax #TaxHero” to winnerslist@mkpromosource.com.  Requests must be received no later than March 1, 2019. The list will be sent when the drawing has been conducted and the winners verified.

Governing Law/Jurisdiction:  All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules or the rights and obligations of participants or Sponsor in connection with the Sweepstakes shall be governed by the laws of the state of California, without giving any effect to any choice of law or conflict of law rules.  Any dispute shall be resolved in a court of law in Santa Clara County, California.

Severability:  If any provision(s) of these Official Rules are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect.

ENTRANT INFORMATION:  Your information will be collected in accordance with Intuit’s privacy policy available at https://security.intuit.com/privacy/.

SPONSOR: Intuit. Please direct sponsor inquiries to Intuit, ATTN: Intuit, Inc., 7535 Torrey Santa Fe Rd, SDG-2A-03-22E, San Diego, CA, 92129.

ADMINISTRATOR: Marden-Kane, Inc., 575 Underhill Blvd., Suite 222, Syosset, NY 11791-3416.

AFFILIATION & TRADEMARKS: Intuit and TurboTax are the trademarks of Intuit Inc.

Instagram and Twitter are registered trademarks of each.  Any questions, comments or complaints regarding the Sweepstakes are to be directed to Sponsor, at the address above, not Instagram or Twitter. TWITTER, TWEET, RETWEET and the Twitter logo are trademarks of Twitter, Inc. or its affiliates.


Comments (170) Leave your comment

  1. Angela was most helpful, as some of the questions I did not quite understand. She helped me! Even waiting for me to catch up. i am not the fastest on the computer. I would hope if I ever need help again to get her, or at least someone as nice as she was. Thank you,thank you!!!!

  2. Mary S was so patient and intuitive during my support. I think this is the start of a beautiful friendship.

  3. Dear Intuit/ Turbo Tax:
    Please allow alternative methods to enter any sweepstakes you sponsor. I don’t have any social media accounts (Twitter/ Instagram) but would love to participate in your #TaxHero sweeps & future promotions. Thanks from an annual Turbo Tax user.

  4. Adam is my tax hero! He stayed on with me until we got the correct form and info that was needed. He was extremely kind, calm, and patient. He remained pleasant from start to finish!

  5. I am amazed how easy it is to use Turbo Tax, not to mention the cost saving benefit. The speedy response from the customer service rep was surprising to me. Less than 5 min callback. Actually, if I would have just followed the screen prompts as the rep guided me, I could have resolved my own questions. 🤗. I recommend everyone to give it s try. I have been using it for several years.

  6. Suzanne T guided an effortless correction to the credit question that was holding up my return. In this business age of outsourcing customer service overseas, this was a pleasant difference maker in my experience! Well done!

  7. My tax hero was excellent. She knew exactly what to do.. I love turbo Tax! I sure could use this money.. Fingers crossed 🙂

  8. David made me feel at ease and was able to give me good advice and peace of mind. I always get nervous doing my taxes because I have to file both State and Federal Taxes. With the new tax laws for home and Property taxes. David’s expertise in Real estate as well as accounting also contributed to my feeling comfortable. Intelligent without being patronizing and very empathetic. I fell confident The taxes are done right Thank you so much

  9. My tax expert- Chris W – was the absolute best. He was so helpful and most importantly he was patient. He didn’t get frustrated wit my limited knowledge of various things and he treated me with so much respect. I worked in the customer service arena for almost 50 years and if he were my employee I’d be giving him a raise or at the very least a bonus.

  10. Evette B was SO much help today. She patiently walked me through the process to purchase a product for my taxes. I sure wish all customer service people were like Ms. Evette. You are lucky to have her in your employment.

  11. I talked with Alisha yesterday 8-6-18 and she was very helpful kind and thoughtful. Her personality was great she was very pleasant. I was very comfortable talking to her, because that was the way she made you feel. Thanks for all your help Alisha from Texas.

  12. Over the years I have called in a few times. The represenative is always knowledgeable and polite. I have had nothing but good experiences with Turbo Tax.

  13. Donald was very knowledgeable on how to correct my return and very personable so that I didn’t feel like a dunce trying to explain what I needed.

  14. Lily was really patient wit me since I was confused about how to proceed filing my extension. She sent me a link to start over. I finally got it completed after talking with her.

  15. My representative rocked!! My experience was so great that I will never use another service for my taxes. Thank you!

  16. All of the customer service reps were very friendly and tried real hard to help solve my problem. The third one I was referred to–Betty–actually did solve it for me. BUT it took forever to get the phone number to call, and then long waits on hold to get to each one. The problem turned out to be due to the lack of proper instructions in the program. I wish there were a way for us to pass that on to the people who write the program; I hope that rep who finally helped me did that for us.

  17. Excellent customer service. Proficient, knowledgeable and friendly. Answered my question with much satisfaction.

  18. I have not been on the computer all my life like many others I know. So the contacts, who called me
    were able to get mean the right track to complete my return.

  19. The first time I called I could not understand the person on the other end of the line so I asked to speak to someone else that spoke English and she hung up on me. Like your not under enough stress doing taxes.

  20. Easy least to file…. I wonder now why I paid so much money to an accountant who tried to get me to commit a fraud last year!

  21. Have used Turbo Tax for many years and Elizabeth was very helpful and did a great job with my problem to get it resolved. I appreciated the many attempts she used when the problem was due to my computer lacking the proper ram to handle your program. I am grateful she resolved the issue and I got my taxes process in a timely manner. Thank you.

  22. I must admit i expected a bad outcome. Boy was i wrong. Great job susan shawn for all your work.
    I will continue being your #1 fan

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