Sweepstakes: Your #TaxHero Is Ready When You Need It

Announcements Tell your friends about your #TaxHero

Tax refund season is here, and it’s time to start filing!

When you get ready to file you may be wondering about how your taxes are going to look, what to expect or how the new tax law changes will impact you. Whatever your questions may be, we have great news for you — TurboTax Live is ready to help you file your taxes with confidence – guaranteed!

Our network of CPAs and Enrolled Agents (EAs) can provide unlimited tax advice and help as you do your taxes. They can review your return line-by-line before you file for extra reassurance. They can even sign and file for you. The best part is that you can click to connect with TurboTax Live experts on-demand for next-level convenience.

Think of them as your “Tax Hero”, ready to answer your questions whenever you need them. You’ve heard it before: not all heroes wear capes. We’re so excited, we want you to help us spread the news!

Once you’ve finished your session with your credentialed tax expert, tell your friends about your #TaxHero! Just use hashtag #TaxHero, #sweepstakes & tag @TurboTax on Twitter or Instagram to enter for a chance to win $5,000! See rules below.

Here’s what others have to say about their Tax Heroes:

TurboTax Live CPA Claudell

“I had to ask a very hard question to @turbotax. I used the video chat on the app and got amazing service. Very empathetic, sweet and helpful.”

“My #TAXHERO was awesome! I loved the live help you get with @turbotax!

“My tax expert was amazing today. Questions answered. Taxes done.”



So what are you waiting for?  Get started now for free. And don’t forget to share your #TaxHero story!

The TurboTax® “#TaxHero” Sweepstakes


 This Sweepstakes is in no way sponsored, endorsed or administered by, or associated with, Instagram or Twitter. Any information provided is being provided to the Sponsor and not to Instagram or Twitter.

ELIGIBILITY: The Sweepstakes is open to legal residents of the fifty (50) United States or the District of Columbia who are 18 years of age or older at time of entry. Employees of Intuit Inc. (the “Sponsor”), its parent company, affiliates, subsidiaries, advertising agencies, prize suppliers, Marden-Kane, Inc. and the immediate families (spouse, parents, children, siblings and their respective spouses) (collectively “Releasees”) and individuals living in the same household as such employees are not eligible to enter or win a prize. Sweepstakes is subject to all applicable federal, state and local laws. Void in Puerto Rico and where prohibited by law.

ENTRY PERIOD: The TurboTax “#TaxHero” (the “Promotion”) begins on January 7, 2019 at 12:00:00 a.m. Pacific Time (“PT”) and ends on April 15, 2019 at 11:59:59 p.m. PT (the “Promotion Period”). For purposes of this Promotion, a “day” is defined as a 24-hour period, beginning at 12:00:00 AM PT and ending at 11:59:59 PM PT.  The Sponsor’s computer, or that of its designee, runs the official clock for the Promotion and will solely determine the time by which an entry is received.

HOW TO ENTER: To enter the Sweepstakes, you’ll first need to become a registered user of www.Twitter.com or www.Instagram.com or log into your Twitter or Instagram account.  Your account must be set to “public”.  If you do not have an account, go to www.Twitter.com or www.Instagram.com to create one. Twitter and Instagram accounts are free. Data and usage rates may apply to the download and use of a Twitter or Instagram application. By submitting your information and creating a Twitter or Instagram account, you agree to the Twitter or Instagram Terms of Use and Privacy Notice. If you do not agree to such Terms of Use and Privacy Notice, you cannot create a Twitter or Instagram account, or participate in this Sweepstakes.  You can return your Twitter and/or Instagram account to “private” any time after the winner announcement.

To enter: a user must tell us or show us their user experience by mentioning @TurboTax on Instagram or Twitter and tagging with #TaxHero and #Sweepstakes receive one entry into the Sweepstakes.


  1. Twitter account must be set to public and remain public until the winner announcement.
  2. Instagram privacy options on your account settings must be set to “OFF” and must remain off until the winner announcement.
  3. Entry must include the required hashtags #TaxHero and #Sweepstakes and you must tag @TurboTax.
  4. You must follow @TurboTax for the duration of the Sweepstakes.

Limitations:  There is a limit of one Entry per person/social media account per day (for purposes of clarity: 1 entry on Twitter per day and 1 entry on Instagram per day for a maximum of 2 entries per day).

By submitting an Entry, you agree that your Entry (1) conforms to the Terms of Use/Guidelines and Content Restrictions of Instagram and/or Twitter; (2) conforms to the Guidelines and Content Restrictions below; and (3) Sponsor and/or Administrator, in its sole discretion, and without notice, may remove your Entry and disqualify you from the Sweepstakes if it determines that your Entry fails to conform to the Guidelines and Content Restrictions or otherwise with the terms of these Official Rules.  Entry must not contain material that violates or infringes another’s rights, including, but not limited to privacy, publicity or intellectual property rights, or constitutes copyright infringement; not disparage Sponsor or any other person or party affiliated with the Sweepstakes; not promote any cause other than the Sweepstakes’ theme; not contain material that is inappropriate, indecent, lewd, pornographic, obscene, hateful, tortious, defamatory, slanderous or libelous (as determined by Sponsor, at Sponsor’s sole discretion); and not contain, facilitate, reference or use material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, gender, ethnicity, religion, nationality, disability, sexual orientation, political orientation, citizenship, ancestry, marital status or age (as determined by Sponsor, at Sponsor’s sole discretion) (all of the foregoing prohibited material is “Ineligible Content”).

The name of the person submitting the entry must be the authorized account holder of such Instagram or Twitter account, otherwise, the entry may be deemed void. In the event of a dispute over the identity of a potential winner, the entry will be declared made by the authorized holder of the Instagram or Twitter account used for entry, and potential winner may be required to provide identification sufficient to show that he/she is the authorized account holder of such Instagram or Twitter account. It is the sole responsibility of the Entrant to notify the Sponsor in writing if the Entrant changes his or her Instagram or Twitter account during the Promotion Period. Proof of submission of entry does not constitute proof of delivery of entry. All entries become the property of Sponsor.

PRIZES: Sweepstakes Prize: One (1) Grand Prize Winner: $5,000 cash.  Five (5) First Prize Winners: $1,000 cash each.  Prizes awarded in the form of a check made payable to the winners.  Total Retail Value of all prizes: $10,000.  No transfers or substitution of prizes permitted except at the sole discretion of the Sponsor, who reserves the right to substitute a prize (or portion thereof) of comparable or greater value, at its sole discretion. Winners are responsible for the payment of all taxes on the prize.  The odds of winning the Prize depend on the total number of eligible entries received. In no event will more prizes be awarded than those listed in these Official Rules.

RANDOM DRAWING: On or about April 17, 2019 a random drawing will be conducted from among all eligible entries received under the supervision of Marden-Kane, Inc., (the “Administrator”), an independent judging organization, whose decisions are final and binding in all matters relating to this Promotion.

WINNER NOTIFICATION AND VERIFICATION: The Potential Winners will be notified on or about two (2) business days after the drawing date.  Entrants must follow @TurboTax on the social media platform which they used to enter the Sweepstakes (Twitter or Instagram) in order to be notified if they are selected as a winner.  Notification will occur by either 1) Twitter Notification: either a private message to the potential winner’s Twitter account or by reply Tweet from @TurboTax to the potential winner’s Tweet or 2) Instagram Notification: either a private message to the potential winner’s Instagram account or by reply from @TurboTax to the potential winner’s Instagram comment.  The potential winner will be required to respond to the direction in the message within twenty-four (24) hours with full contact information.  Potential Winners will be required to complete and sign [1] an Affidavit of Eligibility and Liability Release and; where legal, a Publicity Release (collectively the “Affidavit”) and [2] an IRS Form W-9 and furnish his/her social security number that will be used only for the purpose of reporting the Winner’s prize earnings to the Internal Revenue Service, as required by law, all of which must be returned within five (5) days from prize notification date or the prize will be forfeited and awarded to an alternate potential winner.  In the event that any potential winner cannot be contacted, or the failure to timely return any documents requested, return of prize or prize notification as undeliverable, or noncompliance with these Official Rules, or the potential winner declines the prize for any reason will result in such potential winner being disqualified and the prize will be forfeited. Sponsor shall have no further obligation to a potential winner who is disqualified and an alternate potential winner may be selected from among all remaining eligible entries received at Sponsor’s discretion. Prizes must be accepted as awarded. If the prize is won by an eligible individual who is not of the legal age of majority in the state of residence (“minor”), the required documents must be confirmed and signed by winner’s parent or legal guardian.

GENERAL CONDITIONS:  Use of any automated entry software is prohibited. Electronically reproduced, mechanically reproduced, illegible, incomplete or inaccurate entries are void.  By participating, entrants agree to comply with these Official Rules including all eligibility requirements.   Decisions of the Sponsor/Administrator will be final and binding on all matters relating to this Sweepstakes.  By entering the Sweepstakes, Entrants, agree to the use by Sponsor and its designees of their names, entry submission, and photographs/likenesses for advertising and promotional purposes for this and similar promotions, worldwide, and in perpetuity, in any and all forms of media, now known or hereafter devised (including and without limitation, the Internet) without additional compensation except where prohibited by law. In no event will more prizes be awarded than those listed in these Official Rules.  Any questions, comments or complaints regarding the Sweepstakes are to be directed to the Sponsor at the address below. U.S. law governs this Sweepstakes.  Notice to online participants:  Internet access and usage charges applicable to a participant’s account, including access charges and/or any usage charges applicable under participant’s Internet pricing plan and any applicable taxes will continue to apply while a participant is online in connection with this Sweepstakes, and will be the sole responsibility of such participant.

LIMITATION OF LIABILITY AND RELEASE OF CLAIMS:  By participating in the Sweepstakes, Entrants agree to release, indemnify and hold harmless Releasees, and each of their respective agents, representatives, officers, directors, shareholders and employees from and against any injuries, losses, damages, claims, actions and any liability of any kind resulting from or arising from participation in the Sweepstakes or acceptance, possession, use, misuse or nonuse of the prize (including any travel or travel-related activity thereto) that may be awarded.  Releasees are not responsible for technical, computer, mechanical, printing, typographical, human or other errors relating to or in connection with the Sweepstakes, including, without limitation, errors which may occur in connection with the administration of the Sweepstakes, the processing of entries, the announcement of the prizes or in any Sweepstakes related materials; or for stolen, lost, late, misdirected, damaged, incomplete, inaccurate, undelivered, delayed or illegible entries or; for electronic, computer, or telephonic malfunction or error, fail to enter into the processing system, or are processed, reported, or transmitted late or incorrectly or are lost for any reason including computer, telephone, paper transfer, or process any transaction thereon. If in the Sponsor’s opinion, for any reason this Sweepstakes is not capable of running as planned, or there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of the Sweepstakes, or if computer viruses, bugs, unauthorized intervention, fraud, or technical difficulties or failures compromise or corrupt or affect the administration, integrity, security, fairness, or proper conduct of the Sweepstakes, the Sponsors reserve the right at their sole discretion to disqualify any individual (and void his/her entry and/or prevent him/her from future participation) who tampers with the entry process and/or who is acting in violation of these Official Rules, to modify or suspend the Sweepstakes, or to terminate the Sweepstakes and at Sponsor’s discretion conduct the drawing to award the prizes using all eligible non suspect transactions and entries received as of the termination date. As a condition of entering the Sweepstakes, Entrants agree that: a.) under no circumstances will Entrants be permitted to obtain awards for, and Entrants hereby waives all rights to claim, punitive, incidental, consequential, or any other damages, other than for actual out-of-pocket expenses; b.) all causes of action arising out of or connected with this Sweepstakes, or the prizes awarded, shall be resolved individually, without resort to any form of class action; and c.) any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, and in no event shall Entrant be entitled to receive attorneys’ fees or other legal costs.  Sponsor reserves the right to modify prize award procedures at their discretion.  Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that or any other provision.

WHO WON:  To request the list of winners, send an e-mail with subject line: “TurboTax #TaxHero” to winnerslist@mkpromosource.com.  Requests must be received no later than March 1, 2019. The list will be sent when the drawing has been conducted and the winners verified.

Governing Law/Jurisdiction:  All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules or the rights and obligations of participants or Sponsor in connection with the Sweepstakes shall be governed by the laws of the state of California, without giving any effect to any choice of law or conflict of law rules.  Any dispute shall be resolved in a court of law in Santa Clara County, California.

Severability:  If any provision(s) of these Official Rules are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect.

ENTRANT INFORMATION:  Your information will be collected in accordance with Intuit’s privacy policy available at https://security.intuit.com/privacy/.

SPONSOR: Intuit. Please direct sponsor inquiries to Intuit, ATTN: Intuit, Inc., 7535 Torrey Santa Fe Rd, SDG-2A-03-22E, San Diego, CA, 92129.

ADMINISTRATOR: Marden-Kane, Inc., 575 Underhill Blvd., Suite 222, Syosset, NY 11791-3416.

AFFILIATION & TRADEMARKS: Intuit and TurboTax are the trademarks of Intuit Inc.

Instagram and Twitter are registered trademarks of each.  Any questions, comments or complaints regarding the Sweepstakes are to be directed to Sponsor, at the address above, not Instagram or Twitter. TWITTER, TWEET, RETWEET and the Twitter logo are trademarks of Twitter, Inc. or its affiliates.


Comments (170) Leave your comment

  1. My Turbo Tax representative did a great job in helping me resolve my issue but failed to go the extra step to do the same form my State tax forms

  2. Call back on time. Cynthia was very patient and worked with me. She helped me to clarify some Social Security questions as well.

  3. Ms Kasey was great.
    I wish you could print my taxes or email them to me.
    I wish you would refund my extra charge of $30.

  4. Danielle was very patient in assisting Mr finding the error I had inputted. I have used you software for the past 13 years and it has worked well for me.

  5. I forgot my password yesterday and was having dicculty recovering it. When I called Turbo Tax support line, the customer support rep (Michelle) provided me excellent service, as she was very nice, patient, and knowledgeable. I totally appreciate the Turbo Tax support and like the software.

  6. He went way out of his way to help me with my computer problem in getting to right page ! Extremely knowledgeable in his job & an excellent representative for TURBO TAX. Every Company needs people of his caliber to work for them!

  7. I had problems with entering my information .Customer service rep Alexis was just great with helping out. I gave her a hard time but still she held it together . I appreciate her patience and kindness in the end we were able to resolve my problem.

  8. I received a call back within the specified time. I understand that the deadline is two days from now; however, she was patient and friendly. I thank her very much for her assistance and the manner in which she represented TurboTax.

  9. Kudos to the support team. I had an issue where the state kept rejecting my filing and could not remedy the issue in TT until support was able to find the right navigation to the area that was neatly hidden from finding. We screenshared and resolve the issue. Filed and accepted. Happy and can sleep now.

  10. Very helpful and complete service app. It’s a breathe of fresh air knowing the people associated with this service are also very helpful and upbeat.

  11. Agree..very responsive. Was open to ideas in terms of improvement to the software product and solutions provided.

  12. Love your tax software. Used it for over 10 years now. My issue is that I’m getting over $1500 back from state and I have to pay federal. I’ve never had to pay federal ever before. I know waiting is my fault but I thought that TurboTax would allow me to file an extension and help out. After calling a couple I found out that I can’t file an extension without purchasing the software first. There wasn’t a way to take the money from my state return so I can’t even file an extension unless I can get a hold of some money to get the software. Next year I’ll have to go to a live person to do my taxes.

    1. Hi Tim,
      Thank you. You do not have to purchase the software to file an extension. You can use TurboTax Easy Extension for free
      Just remember that an extension to file is not an extension to pay so you will receive penalties on the amount you owe. You could go ahead and file and request an installment agreement with the IRS to pay your taxes owed.
      Thank you,
      Lisa Greene-Lewis

  13. Unfortunately I didn’t write down the lady’s name that helped me but she was more than AWESOME in every way. She is more than worthy of a “spot promotion” or a bonus for her outstanding effort. She went above and beyond to help me and never became frustrated with my questions. She was very cool under pressure and was a distinct pleasure to work with. This lady is a real TEAM player and is an excellent customer service representative for your company. She would also make an outstanding trainer for new personnel as well. I can’t say enough about her, hope she has great success in the future.

  14. I’ve had great experiences with TurboTax formerly, but not this year. I’m not even sure the taxes were filed — the last I saw was both fed and state taxes were “pending.”

  15. I spoke to Keontae for an extended period of time. She was extremely patient and researched my issue and answered all my questions and helped me with everything I needed. She went over and beyond and gave the best customer service I’ve received in a long time.

  16. Online help was fantastic, knew exactly where to go to walk me through and find the appropriate places to enter some tough information that I could not figure out!
    Thank you

  17. TURBOTAX MAKES IT MORE COMPLICATED & CONFUSING EVERY YEAR…., I paid for on-line this year but used CD’s prior…. I’m all DONE WITH RETURN….. can’t see my Return or any Forms…. so I don’t have results of 11 hours of input…. NOW, asking me to pay again! I know I PAID FIR PREMIER AS THE REP EXPLAINED HOW TO GET MY PREVIOUS YEARS’ returns downloaded into this 2017; however, nowhere can I tell it used my previous info, depreciation schedules, etc…. she confirmed I bought PREMIER EDITIONS BUT NOW IT IS ASKING ME TO PAY AGAIN….. what a screwed up mess…. when I used OLD IRS FORMS IT WAS EASIER & QUICKER…. pls help!

  18. Thanks to Kim C, she resolved my problem. She saw the problem; found a way around it and eased my anxiety. THANK YOU KIM!

  19. Thank You so much Turbo Tax. You all have been great and so helpful online and through my two phone calls. I can’t say it enough.

  20. I was very happy with the help of your staff including the video help. I was a little disappointed I could not get a printout BY MAIL of claims submitted. I do not own a printer. The forms submitted were different from what I thought would be submitted but my refunds came through fine.
    Thank you.

  21. After two calls to Intuit to resolve my difficulty downloading my 2016 state program, I was ready to abandon Turbo Tax after decades (back to Chipsoft days) as a customer. On the third try, “Nancy” very patiently and methodically ruled out every possible obstruction and came up with a creative solution which fully resolved the issue. She was personable throughout the long process. Intuit is lucky to have such a valuable associate on its team.

  22. Your representative Hector called me back because your lines were busy. He helped me set up the 2016 Turbo Tax (I never had problems in prior years). He took his time to fix the problem, was very understanding, knowledgeable, caring, and a very good representative of your company.

  23. I dont have your phone number nor the turbo tax app for contact. Need to talk to you TODAY so you can file for me.

    1. Hi Marilyn,
      You can go online at TurboTax.com and start your return. If you have a question TurboTax SmartLook experts can guide you through your tax return and answer your questions.
      Thank you,
      Lisa Greene-Lewis

      1. VERY DISAPPOINTED IN TURBO TAX. There was no way to contact anyone and I had three different amounts due, including one refund, so it was not properly done. I must have input things in the wrong places. ALso it said FREE but I saw there are charges to contact anyone.

      2. Hi Marilyn,
        Sorry you couldn’t contact anyone. You can still connect with our SmartLook experts to get your questions answered and file your taxes.
        Thank you,
        Lisa Greene-Lewis

  24. I left my reply in my initial response in this survey, I hope it went through. Incredible experience with my representative who held a sense of empathy.

  25. I will continue to use TurboTax’s because I know that once I am in a bind I can call up and get it resolved with a live person. Keep doing it!!

  26. Fast and easy service to use. Representative i spoke with was very informative. Nice and patient with me and my concerns.

  27. The two agents I contacted in the past two days were both courteous, patient, sympathetic, and resolved to solve the problem for me. Couldn’t have wished for more from them.

  28. We bad a problem that our rep had never seen. She tried five different ways to fix it and she did. We have used Tubo Tax for years and will continue to do so. It only took a few minutes for them to return our call.

  29. Sunshine was awesome, she was helping me out for a long time till I filed my tax, she is so patient, caring and passionate. I really appreciate her.

    Thank you, Sunshine you’re a wonderful person .You are the one that this world needs many of them

  30. I had an issue with one page while doing my taxes so I called turbo tax support and not only was she friendly and kind, but she was so patient with me! Thank you again turbo tax for your dedication, not only will I be using this service again but will tell everyone about it!!

  31. Even a pro like me (who’s been using Turbo Tax for over 12 years) has questions or gets snagged up and has to call for help :>) This year was definitely the best phone customer service yet! The video interfacing and the screen share was awesome. I love being able to see the person who is helping me! Great innovation!

  32. Thank you to Shannon for her help. I had a very strange problem which apparently only happens in my state. She was incredibly patient and creative in helping me solve the issue! I so appreciated her professional and personal style in customer service.

  33. The 2016 program seemed a little problematic. But TT staff are very helpful and courteous in resolving my issues.

  34. If you get Vanita on the phone, consider yourself lucky. Out of the approx 5 people I spoke with, she was the only person who resolved my problem (a shipping problem), in less than 10 minutes. All the others I spoke with told me that they handled it, but never did.

  35. I had an issue with a State return and called a representative. Your representative was extremely knowledgeable and helpful and we resolved the issue fairly quickly. Great phone service!!

  36. I am using a Mac pro and your rep wasn’t familiar with apple products, she must have read up about them called me back and resolved my problems in no time. I could not be happier with your service. I am 81 years old and not that computer literate but your help was amazing she walked me through all my problems. I would recommend TurboTax to everyone.

  37. I called Turbotax for help with a complicated issue with my return this year. I was told that I could leave my number and they would call. It took a while as we are nearing the end of tax season, but it was a real convenience to not have to wait on hold. The person who assisted me was great. Quickly resolved my issue, was pleasant and knowledgeable, gave me great peace of mind.

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