Sweepstakes: Your #TaxHero Is Ready When You Need It

Tax News

Tax refund season is here, and it’s time to start filing!

Whether you’re a hardcore do-it-yourselfer or first time filer, DIY tax filing doesn’t mean you’re alone. With TurboTax SmartLook™, you can connect with an expert on-screen, on-demand! Think of your SmartLook expert as your “Tax Hero”, ready to answer your questions whenever you need them. You’ve heard it before: not all heroes wear capes.

We’re so excited, we want you to help us spread the news.

Once you’ve finished your session with the SmartLook™ expert, tell your friends about how TurboTax is your #TaxHero, and you’ll be entered to win $5,000! Just use hashtag #TaxHero, #sweepstakes & tag TurboTax on Facebook, Twitter, or Instagram for a chance to win. Only one entry per person.

Here’s what others have to say about SmartLook:

smartlook_mobile-v3-3“I had to ask a very hard question to @turbotax. I used the video chat on the app and got amazing service. Very empathetic, sweet and helpful.” 

“Hey @turbotax your customer service rocks. Loved the SmartLook screen sharing feature when we hit a snag. Sherry answered all our questions!”

“Props to the folks at @turbotax. SmartLook = amazing feature + the tax consultant I spoke to was knowledgeable and nice.”



So what are you waiting for? With expert help on demand and free Federal and State returns for simple filers, there’s nothing to lose and a refund to gain! Get started now for free. And don’t forget to share your #TaxHero story when you finish filing today!

No purchase necessary to enter.  The #TaxHero Sweepstakes starts on 2/17/17 and ends 4/18/17.  Sweepstakes open to legal residents of the 50 US and DC, 18 years of age or older at time of entry.  Void in Puerto Rico and where prohibited by law.  See below for  Official Rules & how to enter.











The TurboTax® “#TaxHero” Sweepstakes




ELIGIBILITY: The Sweepstakes is open to legal residents of the fifty (50) United States or the District of Columbia who are 18 years of age or older at time of entry. Employees of Intuit Inc. (the “Sponsor”), its parent company, affiliates, subsidiaries, advertising agencies, prize suppliers, Marden-Kane, Inc. and the immediate families (spouse, parents, children, siblings and their respective spouses) and individuals living in the same household as such employees are not eligible to enter or win a prize. Sweepstakes is subject to all applicable federal, state and local laws. Void in Puerto Rico and where prohibited by law.


ENTRY PERIOD: The TurboTax “#TaxHero” (the “Promotion”) begins on February 17, 2017 at 12:00:00 a.m. Pacific Time (“PT”) and ends on April 18, 2017 at 11:59:59 p.m. PT (the “Promotion Period”). For purposes of this Promotion, a “day” is defined as a 24-hour period, beginning at 12:00:00 AM PT and ending at 11:59:59 PM PT.  The Sponsor’s computer, or that of its designee, runs the official clock for the Promotion and will solely determine the time by which an entry is received.


HOW TO ENTER: There are two (2) ways to enter. Limit of one (1) entry per person regardless of method of entry.

Complete the Survey: In order to receive the survey request you must [1] purchase the 2016 TurboTax product that offers the SmartLook™ experience or use the 2016 TurboTax Latino product that offers the SmartLook™ experience; [2] have registered and/or log in to the 2016 TurboTax; and [3] interact with the SmartLook™ experience.  After you have used the SmartLook™ experience with 2016 TurboTax, you will receive an email with a request to complete a survey regarding your experience.  Follow the link in the email you receive, complete the required information on the entry form (which may include, among other things, full name, mailing address, e-mail address, telephone number, and age), complete the survey and click “submit.”  In order to receive the survey participation email you must have opted-in to receive marketing messages from TurboTax.

Mail-In Entry: Hand-print your name, address, city, state, zip code, daytime phone number and email address (mandatory) on a plain 3”x5” piece of paper, place in a stamped envelope and mail to: #TaxHero Sweepstakes, P.O. Box 460, Woodbury, NY 11797-0460. Mail entries must be postmarked by April 18, 2017 and received by April 21, 2017. Limit of one entry per mailing envelope. Envelopes containing multiple entries will be disqualified. Sponsor is not responsible for lost, late, damaged, delayed, destroyed, misdirected, incomplete, illegible, mutilated, or postage due mail. Photocopies, mechanically reproduced, forged or altered mailed entries and facsimiles are void. Incomplete or illegible entries are not eligible. All entries become the property of the Sponsor and will not be returned. No entries may be submitted on behalf of another person.


In the event of a dispute over the identity of a potential winner, the Entry will be declared made by the authorized holder of the TurboTax account and/or email address used for entry, and potential winner may be required to provide identification sufficient to show that he/she is the authorized account holder of such TurboTax account and/or email address. The “authorized account holder” is the natural person assigned to the account by the applicable service provider. It is the sole responsibility of the Entrant to notify the Sponsor in writing if the Entrant changes his or her email address during the Sweepstakes Period. Proof of submission of an Entry does not constitute proof of delivery of Entry.  Multiple accounts may not be used and anyone found to use multiple accounts to enter will be deemed ineligible.


PRIZES: Sweepstakes Prize: One (1) Grand Prize Winner: a $5,000 cash prize (awarded in the form of a check made payable to the winner).  No transfers or substitution of prizes permitted except at the sole discretion of the Sponsor, who reserves the right to substitute a prize (or portion thereof) of comparable or greater value, at its sole discretion. The winner is responsible for the payment of all taxes on the prize.  The odds of winning the Prize depend on the total number of eligible entries received. In no event will more prizes be awarded than those listed in these Official Rules.


RANDOM DRAWING: On or about April 24, 2017 a random drawing will be conducted from among all eligible entries received under the supervision of Marden-Kane, Inc., (the “Administrator”), an independent judging organization, whose decisions are final and binding in all matters relating to this Promotion.


WINNER NOTIFICATION AND VERIFICATION: The Potential Winner will be notified on or about two (2) business days after the drawing date.  Potential Winner will be required to complete and sign [1] an Affidavit of Eligibility and Liability Release and; where legal, a Publicity Release (collectively the “Affidavit”) and [2] an IRS Form W-9 and furnish his/her social security number that will be used only for the purpose of reporting the Winner’s prize earnings to the Internal Revenue Service, as required by law, all of which must be returned within five (5) days from prize notification date or the prize will be forfeited and awarded to an alternate potential winner..  If a potential Winner (i) cannot be contacted after a reasonable attempt has been made by Administrator (as determined in Sponsor’s sole discretion); (ii) fails to timely return the required paperwork without alteration and in the form presented by Administrator; (iii) refuses the prize; and/or (iv) the prize or prize notification is rejected or returned as undeliverable, such potential winner forfeits all rights to be deemed a winner in the Promotion and receive the prize, then that potential prize winner will be disqualified and an alternate winner will be selected through a random drawing by the Administrator from the remaining entries. Prizes must be accepted as awarded. If the prize is won by an eligible individual who is not of the legal age of majority in the state of residence (“minor”), the required documents must be confirmed and signed by winner’s parent or legal guardian.


CONDITIONS OF ENTRY: Use of any automated entry software is prohibited. Electronically reproduced, mechanically reproduced, illegible, incomplete or inaccurate entries are void.  By participating, entrants agree to comply with these Official Rules including all eligibility requirements.   In case of a dispute as to the owner of an online entry, online entry will be deemed to have been submitted by the authorized account holder from which the entry is made.  Sponsor, Work Market and their parent companies, affiliates, subsidiaries, divisions, advertising and promotion agencies, Marden-Kane, Inc., and all of their officers, directors, shareholders, employees, representatives and agents (collectively “Releasees”) are not responsible for: (i) incorrect or inaccurate transcription of entry information, or for any human, typographical or printing errors, (ii) technical malfunctions, lost/delayed data transmission, omission, interruption, deletion, defect, line failures of any telephone network, computer equipment, software, inability to access any online service or web site, inability to submit the online enrollment form, or any other error or malfunction, or any injury or damage to entrant’s or any other person’s computer related to or resulting from participation or downloading any materials in this Sweepstakes, (iii) or for late, lost, stolen, illegible, damaged, incomplete, inaccurate, undelivered, delayed or misdirected entries for any reason including computer, telephone, paper transfer, or process any transaction thereon, (iv) errors which may occur in connection with the administration of the Sweepstakes, the processing of entries, the announcement of the prizes or in any Sweepstakes related materials.  Entry materials that have been tampered with or altered are void.  If, in the Administrator’s opinion there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of this Sweepstakes, or if technical difficulties compromise the integrity of this Sweepstakes, the Administrator reserves the right to disqualify any individual (and void his/her entry and/or prevent him/her from future entry), and/or who tampers with the entry process and/or who is acting in violation of these Official Rules modify or cancel or terminate this Sweepstakes, in whole or in part, at any time without notice and award the prizes in a random drawing from among all non-suspect eligible entries received as of the termination date.  Caution: Any attempt by an entrant or any other individual to deliberately damage any online service or web site or undermine the legitimate operation of this Sweepstakes may be a violation of criminal and civil laws and should such an attempt be made, the Sponsor reserves the right to seek damages and/or other remedies from any such person to the fullest extent permitted by law.  Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that or any other provision.  Sponsor reserves the right to modify prize award procedures at their discretion.


GENERAL CONDITIONS:  By accepting a prize, winner or, if a minor, their parent or legal guardian consents to the use of his/her name, city/state of residence, photograph, visual and/or audio likeness for advertising or promotional purposes by Sponsor, and its designees, including but not limited to the posting of winner’s name on the Sponsor’s website(s), in a Winners List or other online announcements, without additional compensation, permission or notification except where prohibited by law. Participants, or, if minors, their parents or legal guardians agree to release indemnify and hold harmless Sponsor, Work Market, their respective parent companies, affiliates, subsidiaries, agencies, Marden-Kane, Inc., and their respective employees, officers, directors and shareholders from any claims, actions, injury, loss or damage of any kind resulting from participating in this Sweepstakes or from the acceptance or use of any prize awarded.  U.S. law governs this Sweepstakes.  Notice to online participants:  Internet access and usage charges applicable to a participant’s account, including access charges and/or any usage charges applicable under participant’s Internet pricing plan and any applicable taxes will continue to apply while a participant is online in connection with this Sweepstakes, and will be the sole responsibility of such participant. Persons who tamper with or abuse any aspect of the Sweepstakes or website, who act in an unsportsmanlike or disruptive manner or who are in violation of these Official Rules, as solely determined by Sponsor, will be disqualified and all associated Entries will be void. Should any portion of the Sweepstakes be, in Sponsor’s sole opinion, compromised by any means, which, in the sole opinion of the Sponsor, impairs the administration, security, fairness or proper play, or submission of Entries, Sponsor reserves the right at its sole discretion to suspend, modify or terminate the Sweepstakes and, if terminated, at its discretion, select the potential winner(s) from all eligible, non-suspect Entries received prior to action taken using the drawing procedure outlined above.


WHO WON:  To receive the name of the winner, available after May 15, 2017, send an e-mail with the subject line: “#TaxHero” Winners” to winnerslist@mkpromosource.com.  Requests must be received by May 15, 2017.


Governing Law/Jurisdiction:  All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules or the rights and obligations of participants or Sponsor in connection with the Sweepstakes shall be governed by the laws of the state of California, without giving any effect to any choice of law or conflict of law rules.  Any dispute shall be resolved in a court of law in Santa Clara County, California.


Severability:  If any provision(s) of these Official Rules are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect.


ENTRANT INFORMATION:  Your information will be collected in accordance with Intuit’s privacy policy available at https://security.intuit.com/privacy/.


SPONSOR: Intuit. Please direct sponsor inquiries to Intuit, ATTN: Intuit, Inc., 7535 Torrey Santa Fe Rd, SDG-2A-03-22E, San Diego, CA, 92129.

ADMINISTRATOR: Marden-Kane, Inc., 195 Froehlich Farm Blvd. Woodbury, NY 11797.


AFFILIATION & TRADEMARKS: Intuit, TurboTax and SmartLook are the trademarks of Intuit Inc.




Comments (17) Leave your comment

  1. I totally agree I also had an issue and had the video chat and she was awesome, very friendly and great attitude. Would reccomendTurbo Tax to anyone.

  2. It has been over 30 days since my tax was accepted and turbo tax needed to be paid, well at least according to the email I received. I contacted their help line which was provided to me in the correspondence and got immediate assistance. The customer service representative was very helpful and friendly, my issue was resolved very quickly. As previous set up, they will be paid once my taxes are returned. I would recommend the use of Turbo Tax to everyone, fast and easy with great customer service.

  3. We found we omitted a deduction after we filed the return. Called Turbotax and Sandy led us through resolution of the problem!

  4. Just what Kathy Parrett said, but only I had a male representative. I had the same outcome. Turbo Tax Reps you are greatly appreciated thank you for your hard work and being there for all of us.

  5. I made a Typo in my tax return, LaToya was very pleasant, professional and knowledgeable! She calmed me down immediately and helped me fix my return. LATOYA was very pleasant to work with and she made sure my error was fixed befire getting off the phone with me. She has made it possible for me to sleep tonight! Thank you LaToya! You’re AWESOME!!!!

  6. I called on three different occasions. Twice for help and once to resend this survey which I accidentally deleted. The first agent named “Nathaniel” was very helpful, professional and pleasant to talk with. On the second occasion, “Charleston” shared my screen with me and was able to walk me through the glitch that got in the way of my progress. Lastly, “Bill” was kind enough to resend me the survey and asked the appropriate questions regarding any need for help. In all three cases, these gentlemen seemed as though they were on a mission to do their utmost in helping me. This apparent and obvious dedication spoke well for Turbo Tax and I am thankful for the quality of service I received.
    Dan S.

  7. I called Turbo Tax because I never received my Key #s for my 2 Turbo Taxes that I purchased. Jason was very helpful and had me up and running in no time. Thank you Jason, I couldn’t believe how quickly he resolved the problem and helped me sign in and activate the key #s because I wasnt sure how to do it, I would recommend Turbo Tax to everyone. They are great and it is so easy to file your returns.

  8. Terrance was great and really helped me with my questions and didn’t hang up until it was completed and I really appreciated him and his help

  9. I made lots of errors, repeat amounts, large amount owing. Got a service guy on the telephone and he led me through every step and reduced my owed amount to what I had expected and even some less. I now know how to use TurboTax and would recommend it to anyone and everyone. Most wonderful program and so very wonderful assistance.

  10. When I had difficulty with a particular area in my tax return, I contacted TurboTax and was helped by a wonderful lady Mary S. She spotted my difficulty and cured it. She is a keeper.

  11. I had a question when doing takes. I called but got disconnected twice. Glenda called me back, she was very knowledgeable and explained everything to me and even emailed me information. She was extremely friendly and helpful. I always recommend turbo tax!

  12. I had one issue e-filling my taxes with TurboTax, so I call for support service, they provide me with an agent via phone and thru SmartLook on the screen. The agent was helpful and very understanding, guiding me thru all steps. Amazing! My issue was fix, correct and very well handle fo my return. I really appreciate their busines and I truly recommend TurboTax to everyone.
    Thanks once again!

  13. They are great friendly people and they were there when I need there help! If you can’t find the answer just ask. If you still can’t find it contact them they answer right away and walk you through it!!!

  14. I hit a snag in my tax filing with turbo tax and needed help., I contacted their help line and got immediate service via video chat., she was very helpful and friendly., my issue was resolved very quickly and I was able to complete my return and get it filed within a matter of minutes afterwards., I would recommend Turbo Tax to everyone., They re awesome :).

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