Announcements A message to our customers Read the Article Open Share Drawer Share this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Pinterest (Opens in new window)Click to print (Opens in new window) Written by TurboTaxBlogTeam Published Mar 5, 2010 - [Updated Mar 28, 2019] 1 min read A message to our customers: At TurboTax, we’re all about making it easy to get the biggest refund possible. We take that promise very seriously. We’ve recently discovered that an inaccuracy in TurboTax caused a small number of customers (less than 1 percent) to miss a dependent exemption and related education credits that they were eligible to claim. We immediately fixed the problem and are communicating directly with those affected by this issue. You can read the information below to determine if this issue affects you. If so, there are simple steps you can take to claim these tax benefits and get your full refund. We are also offering our Ask a Tax Expert service if you need additional help. We regret any inconvenience this may cause. Step 1: Determine if this situation affects you: This situation affects you only if you meet all of the following criteria: 1. Qualify for the Earned Income Credit AND 2. Have a dependent between the ages of 18 and 24 who was a full time student AND 3. Neither you nor your dependent lived with anyone else If you do not meet ALL of the conditions above, you do not need to take any further action. Step 2: For those who meet all of the above conditions, verify or amend your return: If you have not yet filed your return: 1. Open your tax return in TurboTax. 2. Click the Personal Info tab. 3. Click Continue on the Personal Info screen. 4. Scroll down to About Your Dependents and click Edit. 5. Click Edit for each dependent and verify the Dependent Type is correct. Then click Done. If you have already filed your return: You will need to amend your return in TurboTax. Please go to: http://turbotax.intuit.com/support/kb/deductions-and-credits/deductions-and-credits/7892.html for more details. Previous Post Some States Delaying Tax Refunds Next Post Why Software is Winning the Tax Prep Wars Written by TurboTaxBlogTeam More from TurboTaxBlogTeam 7 responses to “A message to our customers” disc will not eject, says it is in use Reply Hi Marcus and Sam, Check out this FAQ and let me know if it solves your install problems. http://turbotax.intuit.com/support/kb/installing/errors/8056.html Thanks, Ashley Reply Marcus, I have the same problem and not finding any solutions or suggestions out there. Not only does the disk not install, my prior years’ returns cannot be accessed now either. Undoubtedly I have downloaded some software over the past year that is causing the conflict but I cannot figure out the problem. April 15th is fast-approaching. Reply We purchased TT and also MD as we do our kids returns. We installed TT and the MD return. Then we “added” our free state, NC. We did our own return….and then started the NC state. When we edited it, we found that we ALSO had a MD return…never entered a MD address, income, etc. The MD return shows a $14 credit that TT is applying to NC. How do we make the MD return GO AWAY….and How do we make the NC return GO AWAY when we do our son’s MD return….this is very UNFRIENDLY….HELP Reply the turbo tax is the best solution of the file your tax return Reply My Turbo Tax will not install. The disk will not eject because “it is still in use” HELP!!! Reply You are all wet on your assumption, of those who file early will get a good return. As I filed and OWE big time Reply Leave a ReplyCancel reply Browse Related Articles TurboTax News Introducing TurboTax’s New Lifetime Guarantee on … TurboTax News TurboTax Restores Forms to Desktop Software TurboTax News TurboTax Brings Back Absolute Zero – Start Filing You… TurboTax News TurboTax Restores Popular Forms to Desktop Software Tax News IRS Will Begin Accepting Delayed Tax Returns Feb. 14 Announcements TurboTax updates software with additional guidance for … Tax Refunds TurboTax AnswerXchange Question of the Month: When Wil… TurboTax News TurboTax 2009: Like GPS for your taxes TurboTax News TurboTax Free Edition. Free Federal. Free State. Free T… Tax Refunds Avoid IRS Tax Refund Delays with These Easy Filing Tips
Hi Marcus and Sam, Check out this FAQ and let me know if it solves your install problems. http://turbotax.intuit.com/support/kb/installing/errors/8056.html Thanks, Ashley Reply
Marcus, I have the same problem and not finding any solutions or suggestions out there. Not only does the disk not install, my prior years’ returns cannot be accessed now either. Undoubtedly I have downloaded some software over the past year that is causing the conflict but I cannot figure out the problem. April 15th is fast-approaching. Reply
We purchased TT and also MD as we do our kids returns. We installed TT and the MD return. Then we “added” our free state, NC. We did our own return….and then started the NC state. When we edited it, we found that we ALSO had a MD return…never entered a MD address, income, etc. The MD return shows a $14 credit that TT is applying to NC. How do we make the MD return GO AWAY….and How do we make the NC return GO AWAY when we do our son’s MD return….this is very UNFRIENDLY….HELP Reply
You are all wet on your assumption, of those who file early will get a good return. As I filed and OWE big time Reply