Join Our Redesigned Inner Circle

Taxes 101

Listening to customers is our DNA. Since Intuit was founded 25 years ago, we’ve taken pride in learning from customers and making changes based upon what you tell us. If you read this blog, it’s no secret that we’re pretty involved with the opinions, ideas, and concerns of you and the rest of our customers. We recently integrated customer feedback to better the TurboTax feedback community itself, the TurboTax Inner Circle.

Although the web has evolved quite rapidly in the five years since Inner Circle was founded, the Inner Circle remained static. The past year, customers have increasingly requested features to make the site more dynamic, easier to find content, and have fewer barriers to sharing their feedback. We made those changes with our redesign that launched last week and want you to be a part of the evolution. We’d like to cordially invite readers this blog to join our redesigned Inner Circle.

It’s now easier to share your ideas and feedback with us and know where it stands in the implementation process. Here are a few of my favorite new things we’ve changed.

1. It’s all about relevancy and flexibility. The homepage shows the most recent ideas and comments so hearing what other members think are only a click away versus being buried under navigation tabs. Also, you can filter until your heart’s content in the Idea Exchange to see top and most recent ideas, or simply view your own.

2. In the idea exchange Member ideas widget, you’ll be able to see what we’re working on, what we’re considering, and what you’ve helped us make a reality. We went for simplicity. You share your ideas with us, and we share ours with you. It’s as simple as that.

3. Prior to the redesign we learned Inner Circle members were having a hard time parsing through comments to find “official” responses from TurboTax staffers. Comments and responses from TurboTax now show up in blue, so with a quick scan you can read what the staff has to say.

For those who aren’t familiar with Inner Circle, let me take a step back and explain what it’s all about. The TurboTax Inner Circle was established over five years ago, with the intent of giving our customers an outlet to share with us. Inner Circle is a community of TurboTax customers who have the chance to work alongside our developers, product managers, and marketers to improve the overall TurboTax experience and beyond. This year we changed 35 things in TurboTax based upon Inner Circle feedback. If you used the flags feature, you’ve used an idea that came directly from Inner Circle feedback.

Being a member of Inner Circle you have the chance to:

• Give your open honest opinion – good, bad, or indifferent

• See your feedback enacted

• Influence a product to help millions of other customers

• Get sneak peeks at the new stuff we’re working on and shape how to make it better

We’re kicking off the next phase of our evolution now. We would love for you become the newest member of the Inner Circle. Won’t you join us?

Warmest wishes,

Ali McCourt


Comments (19) Leave your comment

  1. My Turbo Tax Business had $2084 in IRA contributions for me. I never did that and the $2084 could not be deleted.
    I ask Turbo Tax to refund the Turbo Tax price to me as a goodwill measure.

  2. Inner circle website down for update- so I’ll vent here. So many problems with Premier Turbotax this yr. Both my Fed & State were rejected yesterday. :o( Fed- because Obama’s New Addtl Medicare tax Form 8959 w/ $947 of tax on it, had to be deleted before resubmission. Huh?! State because the ‘Federal return does not match the latest published IRS Schema or is not well formed.’ Come on.. Turbotax.. OBVIOUS, Tax Software Problem!! Also, donated a car & turbotax had brain farts that kept deleting vin# & auto data 20 min later, repeatedly. REALLY?!! We’re CPA’s with MAcc’s in Tax. Users of Turbotax for 15+ yrs & Lacerte also. Pathetically, our own tax returns were rejected. Still no acceptance on State return. It’s no us.. IT’S YOU!! Lost lots of respect for Turbotax this yr. Clean up your act. Better More Timely Updates Needed!!!!!!!!!

    1. Hi,
      Sorry about the issues you’re having. Our product was updated for the Medicare tax. Did you do updates? Also, can you please tell me what state you’re trying to file.
      Thank you,
      Lisa Greene-lewis

  3. great points altogether, you simply received a brand new reader. What would you recommend in regards to your put up that you simply made some days ago? Any sure?

  4. I get pleasure from, cause I found just what I used to be taking a look for. You’ve ended my 4 day lengthy hunt! God Bless you man. Have a nice day. Bye

  5. Do you mind if I quote a few of your articles as long as I provide credit and sources back to your weblog? My blog site is in the exact same niche as yours and my users would genuinely benefit from some of the information you present here. Please let me know if this okay with you. Cheers!

  6. Everything is very open with a very clear description of the challenges. It was definitely informative. Your website is useful. Many thanks for sharing!

  7. I have been trying for several years now how to remove my ex’es SSN from line 31b on the 1040. I use TT every year and download the previous years data.

    Line 31b is filled in each time and because I do not pay alimony anymore the program gets a little upset when I do not fill in an amount on line 31a.

    Is there any way to correct this without deleting all of my stored information and starting from scratch?

    1. Hi John,
      Try this: 1. Go to Deductions and Credits
      2. Click “Explore on my own”
      3. Scroll down to Other Deductions and Credits, Alimony Paid, Click Start
      4. On the Alimony and Spousal Support page delete her social security information and her name (make sure all fields are blank)
      5. Also make sure none of her info is still on your personal information page.

      Hope this helps!

      Thank you,
      Lisa Lewis

  8. BTW, I do not want to search the site, I want to browse it. Searching is not a reliable way to find information, although it does sometimes work. Browsing is more reliable, and also more interesting. Please provide a link to a page that we can use for browsing. That is, where the threads and topics are listed and we can use as a starting point to look around.

  9. This inner circle blog site is confusing. I cannot figure out where to go to see comments about particular topics, or see all the threads. I want to comment about the download and installation process for the Mac and cannot find out where to do so.

  10. I’ve received an email that seems to be from your company offering a discount to turbotax insiders. The email provided a link

    is this legitimate. Due to the large number of fishing scams that provide this type of letter you should offer a site where the user can enter their private code to enter. A link on an email page is very risky these days.

  11. Hi Robert,

    I am sorry you did not have a good experience. I am sending you an e-mail so we can get your contact information and have someone follow up with you directly.



  12. We filed our taxes on 4/15/10. We hoped for a small refund, instead we unexpectedly owed $1133. We asked for a payment plan and printed out the 4 vouchers that TurboTax provided. More and more time went by and we never got the expected confirmation e-mail. My wife talked to an IRS agent and was told they had no record of us e-filing. So, on 6/1/10 I re-filed and e-payed the $1133. I knew there would be a late fee and was prepared to pay it. Within a day or 2, I got confirmation from IRS (which I accidentally deleted). I also got my congratulations from TurboTax. I’ve been waiting ever since for the IRS to withdraw the money. The other day we got a letter from IRS telling us how much we now owed. Today we checked with the IRS again and once again found out that the IRS never got the payment, even though they did get the return. We went ahead and gave them a check for the new amount of $1261.13.

    This is the first year TurboTax caused us a problem and cost us money. First off, I was angry that they charged us more for using TurboTax than they claimed they charged on the internet. Then, TurboTax would not refer to last years return (which was in the computer we used) and so we had to lookup all the 1040 information ourselves and enter it from scratch. So basically we paid more and got less and then some glitch in the TurboTax program did not send our money causing us to have to pay interest on top of the late fee. What recourse do I have?

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      1. Hi Lak,
        Thank you. Glad you enjoy the blog. Check back for more interesting and up to date topics.
        Lisa Greene-Lewis

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