Our Intuit Investigative Blogger sat down with Christine Thacker, one member of @TeamTurboTax, who has helped the most customers on Twitter on the team during the month of March and shows no signs of slowing down.
There are only about 10 hours a day that the @TeamTurboTax Twitter account is silent. But it isn’t because of lack of desire to chat with customers. It is actually because the 80 plus team members helping out need to sleep. Last year, @TeamTurboTax grew from 6 to 40 employees. This year, more than 80 employees make up the @TeamTurboTax team.
Have you ever debated whether or not you can claim someone as a dependent? Or wondering if your employer is late with your W-2? For those of you turning to Twitter for answers, @TeamTurboTax is back on Twitter to answer tax and customer support questions.
Starting today, taxpayers on Twitter can tweet questions to @TeamTurboTax and get fast, free answers from a team of tax, tech and TurboTax® product experts providing help and advice to make tax time easier.