Sweepstakes: Your #TaxHero Is Ready When You Need It

Announcements Tell your friends about your #TaxHero

Tax refund season is here, and it’s time to start filing!

When you get ready to file you may be wondering about how your taxes are going to look, what to expect or how the new tax law changes will impact you. Whatever your questions may be, we have great news for you — TurboTax Live is ready to help you file your taxes with confidence – guaranteed!

Our network of CPAs and Enrolled Agents (EAs) can provide unlimited tax advice and help as you do your taxes. They can review your return line-by-line before you file for extra reassurance. They can even sign and file for you. The best part is that you can click to connect with TurboTax Live experts on-demand for next-level convenience.

Think of them as your “Tax Hero”, ready to answer your questions whenever you need them. You’ve heard it before: not all heroes wear capes. We’re so excited, we want you to help us spread the news!

Once you’ve finished your session with your credentialed tax expert, tell your friends about your #TaxHero! Just use hashtag #TaxHero, #sweepstakes & tag @TurboTax on Twitter or Instagram to enter for a chance to win $5,000! See rules below.

Here’s what others have to say about their Tax Heroes:

TurboTax Live CPA Claudell

“I had to ask a very hard question to @turbotax. I used the video chat on the app and got amazing service. Very empathetic, sweet and helpful.”

“My #TAXHERO was awesome! I loved the live help you get with @turbotax!

“My tax expert was amazing today. Questions answered. Taxes done.”



So what are you waiting for?  Get started now for free. And don’t forget to share your #TaxHero story!

The TurboTax® “#TaxHero” Sweepstakes


 This Sweepstakes is in no way sponsored, endorsed or administered by, or associated with, Instagram or Twitter. Any information provided is being provided to the Sponsor and not to Instagram or Twitter.

ELIGIBILITY: The Sweepstakes is open to legal residents of the fifty (50) United States or the District of Columbia who are 18 years of age or older at time of entry. Employees of Intuit Inc. (the “Sponsor”), its parent company, affiliates, subsidiaries, advertising agencies, prize suppliers, Marden-Kane, Inc. and the immediate families (spouse, parents, children, siblings and their respective spouses) (collectively “Releasees”) and individuals living in the same household as such employees are not eligible to enter or win a prize. Sweepstakes is subject to all applicable federal, state and local laws. Void in Puerto Rico and where prohibited by law.

ENTRY PERIOD: The TurboTax “#TaxHero” (the “Promotion”) begins on January 7, 2019 at 12:00:00 a.m. Pacific Time (“PT”) and ends on April 15, 2019 at 11:59:59 p.m. PT (the “Promotion Period”). For purposes of this Promotion, a “day” is defined as a 24-hour period, beginning at 12:00:00 AM PT and ending at 11:59:59 PM PT.  The Sponsor’s computer, or that of its designee, runs the official clock for the Promotion and will solely determine the time by which an entry is received.

HOW TO ENTER: To enter the Sweepstakes, you’ll first need to become a registered user of www.Twitter.com or www.Instagram.com or log into your Twitter or Instagram account.  Your account must be set to “public”.  If you do not have an account, go to www.Twitter.com or www.Instagram.com to create one. Twitter and Instagram accounts are free. Data and usage rates may apply to the download and use of a Twitter or Instagram application. By submitting your information and creating a Twitter or Instagram account, you agree to the Twitter or Instagram Terms of Use and Privacy Notice. If you do not agree to such Terms of Use and Privacy Notice, you cannot create a Twitter or Instagram account, or participate in this Sweepstakes.  You can return your Twitter and/or Instagram account to “private” any time after the winner announcement.

To enter: a user must tell us or show us their user experience by mentioning @TurboTax on Instagram or Twitter and tagging with #TaxHero and #Sweepstakes receive one entry into the Sweepstakes.


  1. Twitter account must be set to public and remain public until the winner announcement.
  2. Instagram privacy options on your account settings must be set to “OFF” and must remain off until the winner announcement.
  3. Entry must include the required hashtags #TaxHero and #Sweepstakes and you must tag @TurboTax.
  4. You must follow @TurboTax for the duration of the Sweepstakes.

Limitations:  There is a limit of one Entry per person/social media account per day (for purposes of clarity: 1 entry on Twitter per day and 1 entry on Instagram per day for a maximum of 2 entries per day).

By submitting an Entry, you agree that your Entry (1) conforms to the Terms of Use/Guidelines and Content Restrictions of Instagram and/or Twitter; (2) conforms to the Guidelines and Content Restrictions below; and (3) Sponsor and/or Administrator, in its sole discretion, and without notice, may remove your Entry and disqualify you from the Sweepstakes if it determines that your Entry fails to conform to the Guidelines and Content Restrictions or otherwise with the terms of these Official Rules.  Entry must not contain material that violates or infringes another’s rights, including, but not limited to privacy, publicity or intellectual property rights, or constitutes copyright infringement; not disparage Sponsor or any other person or party affiliated with the Sweepstakes; not promote any cause other than the Sweepstakes’ theme; not contain material that is inappropriate, indecent, lewd, pornographic, obscene, hateful, tortious, defamatory, slanderous or libelous (as determined by Sponsor, at Sponsor’s sole discretion); and not contain, facilitate, reference or use material that promotes bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, gender, ethnicity, religion, nationality, disability, sexual orientation, political orientation, citizenship, ancestry, marital status or age (as determined by Sponsor, at Sponsor’s sole discretion) (all of the foregoing prohibited material is “Ineligible Content”).

The name of the person submitting the entry must be the authorized account holder of such Instagram or Twitter account, otherwise, the entry may be deemed void. In the event of a dispute over the identity of a potential winner, the entry will be declared made by the authorized holder of the Instagram or Twitter account used for entry, and potential winner may be required to provide identification sufficient to show that he/she is the authorized account holder of such Instagram or Twitter account. It is the sole responsibility of the Entrant to notify the Sponsor in writing if the Entrant changes his or her Instagram or Twitter account during the Promotion Period. Proof of submission of entry does not constitute proof of delivery of entry. All entries become the property of Sponsor.

PRIZES: Sweepstakes Prize: One (1) Grand Prize Winner: $5,000 cash.  Five (5) First Prize Winners: $1,000 cash each.  Prizes awarded in the form of a check made payable to the winners.  Total Retail Value of all prizes: $10,000.  No transfers or substitution of prizes permitted except at the sole discretion of the Sponsor, who reserves the right to substitute a prize (or portion thereof) of comparable or greater value, at its sole discretion. Winners are responsible for the payment of all taxes on the prize.  The odds of winning the Prize depend on the total number of eligible entries received. In no event will more prizes be awarded than those listed in these Official Rules.

RANDOM DRAWING: On or about April 17, 2019 a random drawing will be conducted from among all eligible entries received under the supervision of Marden-Kane, Inc., (the “Administrator”), an independent judging organization, whose decisions are final and binding in all matters relating to this Promotion.

WINNER NOTIFICATION AND VERIFICATION: The Potential Winners will be notified on or about two (2) business days after the drawing date.  Entrants must follow @TurboTax on the social media platform which they used to enter the Sweepstakes (Twitter or Instagram) in order to be notified if they are selected as a winner.  Notification will occur by either 1) Twitter Notification: either a private message to the potential winner’s Twitter account or by reply Tweet from @TurboTax to the potential winner’s Tweet or 2) Instagram Notification: either a private message to the potential winner’s Instagram account or by reply from @TurboTax to the potential winner’s Instagram comment.  The potential winner will be required to respond to the direction in the message within twenty-four (24) hours with full contact information.  Potential Winners will be required to complete and sign [1] an Affidavit of Eligibility and Liability Release and; where legal, a Publicity Release (collectively the “Affidavit”) and [2] an IRS Form W-9 and furnish his/her social security number that will be used only for the purpose of reporting the Winner’s prize earnings to the Internal Revenue Service, as required by law, all of which must be returned within five (5) days from prize notification date or the prize will be forfeited and awarded to an alternate potential winner.  In the event that any potential winner cannot be contacted, or the failure to timely return any documents requested, return of prize or prize notification as undeliverable, or noncompliance with these Official Rules, or the potential winner declines the prize for any reason will result in such potential winner being disqualified and the prize will be forfeited. Sponsor shall have no further obligation to a potential winner who is disqualified and an alternate potential winner may be selected from among all remaining eligible entries received at Sponsor’s discretion. Prizes must be accepted as awarded. If the prize is won by an eligible individual who is not of the legal age of majority in the state of residence (“minor”), the required documents must be confirmed and signed by winner’s parent or legal guardian.

GENERAL CONDITIONS:  Use of any automated entry software is prohibited. Electronically reproduced, mechanically reproduced, illegible, incomplete or inaccurate entries are void.  By participating, entrants agree to comply with these Official Rules including all eligibility requirements.   Decisions of the Sponsor/Administrator will be final and binding on all matters relating to this Sweepstakes.  By entering the Sweepstakes, Entrants, agree to the use by Sponsor and its designees of their names, entry submission, and photographs/likenesses for advertising and promotional purposes for this and similar promotions, worldwide, and in perpetuity, in any and all forms of media, now known or hereafter devised (including and without limitation, the Internet) without additional compensation except where prohibited by law. In no event will more prizes be awarded than those listed in these Official Rules.  Any questions, comments or complaints regarding the Sweepstakes are to be directed to the Sponsor at the address below. U.S. law governs this Sweepstakes.  Notice to online participants:  Internet access and usage charges applicable to a participant’s account, including access charges and/or any usage charges applicable under participant’s Internet pricing plan and any applicable taxes will continue to apply while a participant is online in connection with this Sweepstakes, and will be the sole responsibility of such participant.

LIMITATION OF LIABILITY AND RELEASE OF CLAIMS:  By participating in the Sweepstakes, Entrants agree to release, indemnify and hold harmless Releasees, and each of their respective agents, representatives, officers, directors, shareholders and employees from and against any injuries, losses, damages, claims, actions and any liability of any kind resulting from or arising from participation in the Sweepstakes or acceptance, possession, use, misuse or nonuse of the prize (including any travel or travel-related activity thereto) that may be awarded.  Releasees are not responsible for technical, computer, mechanical, printing, typographical, human or other errors relating to or in connection with the Sweepstakes, including, without limitation, errors which may occur in connection with the administration of the Sweepstakes, the processing of entries, the announcement of the prizes or in any Sweepstakes related materials; or for stolen, lost, late, misdirected, damaged, incomplete, inaccurate, undelivered, delayed or illegible entries or; for electronic, computer, or telephonic malfunction or error, fail to enter into the processing system, or are processed, reported, or transmitted late or incorrectly or are lost for any reason including computer, telephone, paper transfer, or process any transaction thereon. If in the Sponsor’s opinion, for any reason this Sweepstakes is not capable of running as planned, or there is any suspected or actual evidence of electronic or non-electronic tampering with any portion of the Sweepstakes, or if computer viruses, bugs, unauthorized intervention, fraud, or technical difficulties or failures compromise or corrupt or affect the administration, integrity, security, fairness, or proper conduct of the Sweepstakes, the Sponsors reserve the right at their sole discretion to disqualify any individual (and void his/her entry and/or prevent him/her from future participation) who tampers with the entry process and/or who is acting in violation of these Official Rules, to modify or suspend the Sweepstakes, or to terminate the Sweepstakes and at Sponsor’s discretion conduct the drawing to award the prizes using all eligible non suspect transactions and entries received as of the termination date. As a condition of entering the Sweepstakes, Entrants agree that: a.) under no circumstances will Entrants be permitted to obtain awards for, and Entrants hereby waives all rights to claim, punitive, incidental, consequential, or any other damages, other than for actual out-of-pocket expenses; b.) all causes of action arising out of or connected with this Sweepstakes, or the prizes awarded, shall be resolved individually, without resort to any form of class action; and c.) any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred, and in no event shall Entrant be entitled to receive attorneys’ fees or other legal costs.  Sponsor reserves the right to modify prize award procedures at their discretion.  Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that or any other provision.

WHO WON:  To request the list of winners, send an e-mail with subject line: “TurboTax #TaxHero” to winnerslist@mkpromosource.com.  Requests must be received no later than March 1, 2019. The list will be sent when the drawing has been conducted and the winners verified.

Governing Law/Jurisdiction:  All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules or the rights and obligations of participants or Sponsor in connection with the Sweepstakes shall be governed by the laws of the state of California, without giving any effect to any choice of law or conflict of law rules.  Any dispute shall be resolved in a court of law in Santa Clara County, California.

Severability:  If any provision(s) of these Official Rules are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect.

ENTRANT INFORMATION:  Your information will be collected in accordance with Intuit’s privacy policy available at https://security.intuit.com/privacy/.

SPONSOR: Intuit. Please direct sponsor inquiries to Intuit, ATTN: Intuit, Inc., 7535 Torrey Santa Fe Rd, SDG-2A-03-22E, San Diego, CA, 92129.

ADMINISTRATOR: Marden-Kane, Inc., 575 Underhill Blvd., Suite 222, Syosset, NY 11791-3416.

AFFILIATION & TRADEMARKS: Intuit and TurboTax are the trademarks of Intuit Inc.

Instagram and Twitter are registered trademarks of each.  Any questions, comments or complaints regarding the Sweepstakes are to be directed to Sponsor, at the address above, not Instagram or Twitter. TWITTER, TWEET, RETWEET and the Twitter logo are trademarks of Twitter, Inc. or its affiliates.


Comments (170) Leave your comment

  1. thanks turbo tax, it was fast and easy, i called for questions and got fast answers and help. i thought i finished my return but i didn’t, thanks for helping me to understand what i did wrong

  2. Sheila is the agent who had to unfortunate opportunity to help me with a problem on my 1099-B form from JP Morgan. She could not have been more patient, or helpful. I would have to say that she is the most helpful person I have ever encountered, with any organization. She made it clear she would not disconnect until my problem was solved. She is definitely an asset to Turbo Tax.

  3. Terri was very nice. She appreciated my time, helped me with questions about my tricky situation and provided an immediate resolution.

  4. Give Georgia from Texas a raise–she deserves it! No one else could help me, but she solved the problem that Well Fargo made in your list, that would not allow me to download my investment information. They had entered two lines since they changed there name, but only one of them would work–they never made the new name work even though all the documents they had sent me had the new name on them. Georgia figured it out when neither Wells Fargo nor my financial advisor could! Thank you Georgia (hope I spelled your name right)!!!

    A Happy Customer

  5. Eric was so helpful and walked me through my Tax return, answering any questions I had along the way. I will definitely recommend and use Turbo Tax Felix again. Thank you Eric and Turbo Tax!

  6. I was just 1 step from completing with my return – the review. I kept getting a single error message that directed me to edit my W2 to show the new location that I moved to. I called and got Corina (probably spelling her name wrong – sorry) – she was great – after spending some time working thru the issue – she discovered that I needed to link to a form to make the required change – and that I could not link to that form with the on-line version of Turbo-Tax. She walked me thru the steps of downloading the full version and linking my almost complete tax return to the newly installed version. Everything worked great – my return linked and I was able to edit the proper form – very simple actually. I know everyone was very busy – this was 07-April. She was terrific – never pushy – very helpful. I couldn’t ask for better or more professional assistance.

  7. Turbotax Advisor was very helpful and informative. He was able to answer all my questions and direct me to the correct forms.

  8. Very helpful, the lady that I talked to was great! So helpful and so friendly. I would recommend TurboTax to my friends.

  9. Without TurboTax, I’m sure I wouldn’t have been able to complete my taxes in time. I was running close to the deadline, so I call them and they helped me step by step to finish them..!! Thanks for everything..!! You guys are the best..

  10. The time when you need help is when it counts most. The gentleman who assisted me with my issue was awesome.

  11. My assistant was first day on, but he diligently checked with more experienced assistants step by step. We LEARNED TOGETHER. very honest and friendly.

  12. I’m wondering if this is how I share my tax hero for the sweepstakes entry. It does not explain how to do it. Except for entering the contest, TurboTax is the best. I have used it for years. If an expert is needed they answer promptly and with efficient precise solutions. Thanks TurboTax.

  13. Tam was very helpful with the program crashing. It took a long time but in the end it all worked out successfully.

  14. Turbotax made me confident filing 1st time by myself..I got answers to questions whenever I had. Application is developed in such a way that you can’t miss anything as they repeatedly ask you the questions to fill up the information. Everything is easily available.. Great Experience Indeed!!!

  15. TurboTax is tremendous in a time of poor quality and poor customer service and talking to robots and computers it is refreshing to talk to a human being that is so knowledgeable about taxes and related issues TurboTax you guys deserve an Academy award a Congressional medal of honor the highest award given in any situation thank you

  16. You guys are great,everytime I needed help or had questions you guys were there. Thanks for being kind.

  17. I’ve had to call twice- for two entirely different issues. Both times the service was almost too good to be true. Great people, good listeners, very knowledgeable, and really prompt in calling after I had requested help.Turbo Tax is the very best!

  18. nice job …. very patient with a NON-computer type of person …. I only use computer to play games and do taxes and sometimes shop ….. we figured out the correct answer to my question!!!!

  19. We were unable to open a saved tax return, and Ray helped us retrieve it. We were impressed with the speed of service and Ray was extremely helpful. Thank you!

  20. I hit a glitch in TurboTax 2016, and the gentleman that called me back to help rectify this issue was brilliant! Not only was there an issue with the TurboTax 2016, but I also made some errors, which he brilliantly helped to correct. Thank you so much to be a gentleman, he was well worth his weight in gold and a little wine! LOL…

  21. I was not able to electronically submit my CA tax return because of an issue with a Section 179 expense deduction from a business partnership K-1. I couldn’t figure out how to adjust my K-1 section 179 deduction below the $25000 limit set by the state of CA. The support person I spoke with was able to show me how to do that resulting in the successful electronic submittal of my CA tax return.

  22. I had a very enjoyable time, for a change, going through my taxes! Michael made doing taxes lots of fun! We laughed and compared life experiences and then laughed some more! 😁 Even still, he was able to help me and make sure I used the Absolute Zero edition of Turbo Tax! Thank you for making doing taxes lots of fun Michael!! 😊😊😄

  23. I was transferred from the first agent to Laura who is a tax
    Specialist. She used screen share and solved my problem
    within 5 minutes. Very knowledgeable and professional.

  24. I totally agree I also had an issue and had the video chat and she was awesome, very friendly and great attitude. Would reccomendTurbo Tax to anyone.

  25. It has been over 30 days since my tax was accepted and turbo tax needed to be paid, well at least according to the email I received. I contacted their help line which was provided to me in the correspondence and got immediate assistance. The customer service representative was very helpful and friendly, my issue was resolved very quickly. As previous set up, they will be paid once my taxes are returned. I would recommend the use of Turbo Tax to everyone, fast and easy with great customer service.

  26. We found we omitted a deduction after we filed the return. Called Turbotax and Sandy led us through resolution of the problem!

  27. Just what Kathy Parrett said, but only I had a male representative. I had the same outcome. Turbo Tax Reps you are greatly appreciated thank you for your hard work and being there for all of us.

  28. I made a Typo in my tax return, LaToya was very pleasant, professional and knowledgeable! She calmed me down immediately and helped me fix my return. LATOYA was very pleasant to work with and she made sure my error was fixed befire getting off the phone with me. She has made it possible for me to sleep tonight! Thank you LaToya! You’re AWESOME!!!!

  29. I called on three different occasions. Twice for help and once to resend this survey which I accidentally deleted. The first agent named “Nathaniel” was very helpful, professional and pleasant to talk with. On the second occasion, “Charleston” shared my screen with me and was able to walk me through the glitch that got in the way of my progress. Lastly, “Bill” was kind enough to resend me the survey and asked the appropriate questions regarding any need for help. In all three cases, these gentlemen seemed as though they were on a mission to do their utmost in helping me. This apparent and obvious dedication spoke well for Turbo Tax and I am thankful for the quality of service I received.
    Dan S.

  30. I called Turbo Tax because I never received my Key #s for my 2 Turbo Taxes that I purchased. Jason was very helpful and had me up and running in no time. Thank you Jason, I couldn’t believe how quickly he resolved the problem and helped me sign in and activate the key #s because I wasnt sure how to do it, I would recommend Turbo Tax to everyone. They are great and it is so easy to file your returns.

  31. Terrance was great and really helped me with my questions and didn’t hang up until it was completed and I really appreciated him and his help

  32. I made lots of errors, repeat amounts, large amount owing. Got a service guy on the telephone and he led me through every step and reduced my owed amount to what I had expected and even some less. I now know how to use TurboTax and would recommend it to anyone and everyone. Most wonderful program and so very wonderful assistance.

  33. When I had difficulty with a particular area in my tax return, I contacted TurboTax and was helped by a wonderful lady Mary S. She spotted my difficulty and cured it. She is a keeper.

  34. I had a question when doing takes. I called but got disconnected twice. Glenda called me back, she was very knowledgeable and explained everything to me and even emailed me information. She was extremely friendly and helpful. I always recommend turbo tax!

  35. I had one issue e-filling my taxes with TurboTax, so I call for support service, they provide me with an agent via phone and thru SmartLook on the screen. The agent was helpful and very understanding, guiding me thru all steps. Amazing! My issue was fix, correct and very well handle fo my return. I really appreciate their busines and I truly recommend TurboTax to everyone.
    Thanks once again!

  36. They are great friendly people and they were there when I need there help! If you can’t find the answer just ask. If you still can’t find it contact them they answer right away and walk you through it!!!

  37. I hit a snag in my tax filing with turbo tax and needed help., I contacted their help line and got immediate service via video chat., she was very helpful and friendly., my issue was resolved very quickly and I was able to complete my return and get it filed within a matter of minutes afterwards., I would recommend Turbo Tax to everyone., They re awesome :).

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