TeamTurboTax: Wowing Customers on Twitter

TeamTurboTax: Wowing Customers on Twitter

There are only about 10 hours a day that the @TeamTurboTax Twitter account is silent. But it isn’t because of lack of desire to chat with customers. It is actually because the 80 plus team members helping out need to sleep. Last year, @TeamTurboTax grew from 6 to 40 employees. This year, more than 80 employees make up the @TeamTurboTax team. Full story

Meet the @TeamTurboTax Hall of ‘Twame

Meet the @TeamTurboTax Hall of ‘Twame

This year, TurboTax connected 40 tax and tech experts from across the company with customers in need on Twitter using @TeamTurboTax. The @TeamTurboTax team addressed hundreds of questions from Feb. 1, 2010 through the tax deadline. About 71% of those we asked decided to recommend TurboTax after their interactions with the team. Full story