Intuit Fixes Minnesota State Consumer and Professional Tax Products
UPDATE – March 19, 2013 – The Minnesota Department of Revenue has reinstated TurboTax to it’s approved vendor list. In doing so, the state has acknowledged that all known issues affecting the Minnesota state product have been fully resolved.
Intuit released fixes today to resolve programming errors in our consumer and professional tax products and is communicating directly with affected customers who file returns in the state of Minnesota. We’ve had all hands on deck to address these issues and reassure the state and our customers that our Minnesota state products are accurate and complete.
Intuit is continuing to work closely with the Minnesota State Department of Revenue to fully resolve any remaining impact to customers’ returns. We remain committed to ongoing and transparent communication in service to Minnesota taxpayers
Intuit will issue refunds to affected Minnesota state TurboTax customers for the full amount of their tax preparation fees.
“We’re sorry for the inconvenience and delays this caused our customers,” said Bob Meighan, vice president at Intuit. “Nothing is more important than delivering an accurate return to our customers and building the trust and confidence professional preparers and taxpayers have in Intuit.”
TurboTax online products are automatically updated; desktop users will need to download the fixes when using the product.
For additional information on specific issues:
http://www.revenue.state.mn.us/newsroom/Documents/20130311_Intuit_Updates.pdf
Have product questions? We have your answers.
I have not started my taxes yet this year because of this issue, though I bought the TurboTax CD from Costco a couple months ago. Can I do my taxes with the Turbo Tax CD I bought a couple months ago before this issue surfaced or do I need to buy a more up to date copy of Turbo Tax in order to ensure no problems with my return?
Hi – All known Minnesota issues have been resolved. Once you install your CD-ROM version of TurboTax, the program will automatically download any needed updates. You don’t need to exchange your purchase. (Just make sure you have an Internet connection.) Hope that clarifies! –Christopher
we used the online version for Minnesota 4 weeks ago but did not efile yet. do we need to re-enter our figures before we do efile??
Hi Al – You should not need to re-enter you data. Simply log in to TurboTax Online and pick up where you left off — or visit “File” if you were finished. The website is fully updated and ready to go! Hope that clarifies. –Christopher
Is there any way we can check to make sure we were not on the list of consumers that were effected.I would like to make sure that we did not miss an email that may have been sent.
I started my Minnesota State return (about 99% complete) but did not submit it yet because things didn’t seem right compared to last year and how the numbers were coming out. Then I saw the story about TurboTax having issues with MN returns. Now that the issue is resolved, should I resubmit all of my numbers from the beginning and see if things come out the same or will the corrections that were made automatically fix any mistakes that were made when it does its final checks?
Hi – TurboTax has been fully updated and MN returns are being prepared correctly. You don’t need to re-enter you information. Just make sure your program is updated (if using desktop version). We apologize again for the delay and inconvenience. –Christopher
I have been on the phone 30 mins waiting. Any idea how long this should take?
Today is 3/15 if I download today the Minnesota State Tax from Turbo Tax will that version of Turbo Tax now meet Minnesota State approval for filing?
Hi Ed,
Yes, Minnesota is now accepting taxes prepared using TurboTax.
Thank you,
Lisa Greene-Lewis
Have there been any changes to our Tax forms that have already been filed. If so, how do we get a copy of our updated forms. This State of Minnesota mess solution is not very clear to us and whay we need to do.
Thank you for your help.
Hi Theodore,
There were only a small number of taxpayers from the State of Minnesota that were impacted by any changes. We have emailed the small number of customers that may have been impacted so if you did not receive a letter then your tax return is fine.
Thank you,
Lisa Greene-Lewis
1. Do you have problems with Federal returns or is this isolated to Minnesota?
2. How do I obtain a refund? How much is the refund?
Hi Michael,
No there are no issues with Federal Tax Returns this is only isolated to a small number of customers in the state of Minnesota. We have emailed any customers that may have been impacted. If you did not receive an email your taxes are fine.
If you were impacted and used a TurboTax individual product and e-filed you will receive a automatic credit to your account for federal and state tax prep fees paid. If you purchased a retail product or paper filed you can contact us at (866)888-4609 for a refund.
Thank you,
Lisa Greene-Lewis