Comments on: TurboTax 2011 Offers Free Live Tax Advice

By: TurboTaxLisa

TurboTaxLisa — Mon, 11 Jun 2012 17:56:38 +0000

Hi Chris,
I am sorry about the IRS delay you are experiencing. TurboTax sends you a confirmation after your e-filed tax return is received from the IRS so I am not sure why they are not showing record of the tax return. Please check the IRS WMR tool and I am not sure if you called them but you can try 1.800.829.1040. Her is an FAQ for more help.
http://turbotax.intuit.com/support/iq/Tax-Refund/When-will-I-get-my-tax-refund-/GEN12488.html
If you still need more help please call 1.800.4intuit so you can speak with a live agent.
Thank you,
Lisa Greene-Lewis

By: chris anson

chris anson — Mon, 11 Jun 2012 16:12:35 +0000

I filed with TT, received my confirmation from TT
but not returns and my State and Fed, have not record of my tax returns?? I filed on 4/9/12

By: TurboTaxLisa

TurboTaxLisa — Sun, 15 Apr 2012 05:58:22 +0000

Hi Ed,
No it’s not false advertisement. The free tax advice is available through TurboTax online, but you can still get to it if you have desk top.
If you are in desk top:
1. Go to the “Help Center” tab at the top right.
2. Click that tab.
3. On the left click on the topic your question relates to.
4. When the FAQs come up click one.
5. Scroll to the bottom and click “contact us”

If you are online:
1. Ask your question at the bottom of the screen.
2. When related FAQs come up click one.
3. Scroll to the bottom and click “Contact Us”
4. You will be asked your topic and if you want to speak to the expert live via chat or phone.

If you are still having problems call 1.800.4.intuit
Thank you,
Lisa Greene-Lewis

By: Ed Deel

Ed Deel — Fri, 13 Apr 2012 19:12:43 +0000

I have questions- How do I talk to live person? The buttons do not respond on my software I purchased. I think this is false advertising on Turbo’s part. I think you control the access.

By: TurboTaxLisa

TurboTaxLisa — Wed, 11 Apr 2012 08:51:46 +0000

Hi Ann,
Without seeing your actual income and deductions, your tax can be lower than you expected due to additional tax credits that directly reduce your tax liability. In addition the federal taxes you paid are deducted from your total tax liability on line 61.
Thank you,
Lisa Greene-Lewis

By: Ann Laurier

Ann Laurier — Tue, 10 Apr 2012 02:32:13 +0000

I just efiled my Turbo Tax return and am concerned at the lower tax rate. My line 42 income shows 19762 and my tax is only 828. How was the $828 arrived at?

By: TurboTaxLisa

TurboTaxLisa — Fri, 09 Mar 2012 22:36:21 +0000

Hi Joan,
The free tax advice offering is available through TurboTax online or through TurboTax desktop, which is the way you are routed to an agent.
Thank you,
Lisa Greene-Lewis

By: Joan Stephens

Joan Stephens — Thu, 08 Mar 2012 20:59:58 +0000

How do we contact tax expert while not on line? Is there a phone number?

By: TurboTaxLisa

TurboTaxLisa — Wed, 29 Feb 2012 00:48:51 +0000

Hi Heidi,
Sorry about the delay.
The IRS is experiencing processing delays and this is an industry wide issue. Please see this blog regarding IRS updates as well as an updated FAQ from our support site.
http://blog.turbotax.intuit.com/2012/02/11/irs-updates-wheres-my-refund/
http://turbotax.intuit.com/support/iq/Tax-Refund/When-will-I-get-my-tax-refund-/GEN12488.html#staterefundlinks
Thank you,
Lisa Greene-Lewis

By: Heidi

Heidi — Tue, 28 Feb 2012 16:31:55 +0000

I know I put a comment on yesterday and I don’t see it now, I left my page open all day and never got a reply. I am getting really antsy as to where my money is and why I am not getting a scheduled date of refund when I got an email saying it was received on the same day I filed. I am at 20 of the 21 days it says to wait, and have never had to wait this long in the past. I know people who filed after me and got there money back already… I thought it might have to do with the 1099, but I one person I know has got there’s and filed with a 1099 also…. please tell me a # I can call to get a timeline, I just get automated machines with no answers… help!

By: TurboTaxLisa

TurboTaxLisa — Sun, 26 Feb 2012 00:50:19 +0000

Hi Patricia,
You would still have to pay the interest reported on form 1099 if the interest was paid in 2011. In addition, it sounds like you have not gifted the bonds yet and may be gifting them in the future so you would have to pay interest. Neither you or your daughter will have to pay tax on the gift when you gift it if it is under $13,000.
Thank you,
Lisa Greene-Lewis

By: patricia janson

patricia janson — Thu, 23 Feb 2012 19:29:13 +0000

Do I have to pay interest on my savings bond interest even though I am gifting them to my daughter? I know she does not have to pay tax on the gift under $13000 – right? But what about me – the one who is gifting the bond?

By: TurboTaxLisa

TurboTaxLisa — Mon, 20 Feb 2012 22:26:50 +0000

Hi Hoklewriter,
You can deduct home office deductions. If you are an employee you would deduct them as follows: Go to the Federal Taxes tab, Deductions and Credits, click Explore on my own, scroll down to job-Related expenses, click start. Follow the prompts. You will then be guided to home office deductions. If you are self-employed your home office deductions should go on schedule C. If you need to put them on schedule C, go to the Wages & Income tab, Click Explore on My Own, scroll down to business income and expenses, click start.
Thank you,
Lisa Greene-Lewis

By: hokiewriter

hokiewriter — Thu, 16 Feb 2012 20:56:56 +0000

Turbo tax will not allow deduction for my home office. Turbo tax contact claims that IRS has changed the rules and that home office deductions are no longer permitted. I think this is wrong. How can I get Turbo Tax to accept these deductions?

By: TurboTaxLisa

TurboTaxLisa — Fri, 10 Feb 2012 21:07:30 +0000

Hello everyone,

The IRS has updated it’s Where’s My Refund site with additional FAQs: http://www.irs.gov/newsroom/article/0,,id=254102,00.html
We want to quickly share any updates we receive through IRS because we know many of you are still waiting for your refund status and estimated direct deposit date. We really appreciate your patience in this really frustrating time and we’ll continue to provide updates as we receive them from IRS.

Thank you,
Lisa Greene-Lewis

By: adilmsyed@gmail.com

adilmsyed@gmail.com — Fri, 10 Feb 2012 18:22:22 +0000

thankyou for answering my question, but it asks me 2 questions , AGI housle hold income and
last year taxes so what do i answer

By: TurboTaxLisa

TurboTaxLisa — Fri, 10 Feb 2012 18:04:07 +0000

Hi Adil,
If you are filing with TurboTax, form 8453 will automatically be generated if you choose to efile. The program will just ask you questions and information necessary for the form.
Thank you,
Lisa Greene-Lewis

By: adilmsyed@gmail.com

adilmsyed@gmail.com — Fri, 10 Feb 2012 17:44:41 +0000

I have earned and filing for the first time and i dont have 8453 form details , HOw do i go about it

By: sandie cotant

sandie cotant — Fri, 10 Feb 2012 16:20:13 +0000

I E filed with TT on Feb. 3rd. Got thru everything. I was accepted on TT with no errors. I printed off my paperwork as a copies for myself. I was charged my 29. for state as expected. I check my bank account it was taken out. Now, how come when I check the status of my e file the TT and IRS does not know who I am? I entered all my info correctly. I double checked everything. I’m very worried my E file failed in the system somewhere.

By: TurboTaxLisa

TurboTaxLisa — Thu, 09 Feb 2012 01:51:11 +0000

Hi Toni,
No it is no problem to switch to premier. If you are filing online just select the Premier product.
Thank you,
Lisa Greene-Lewis