TurboTax 2011 Offers Free Live Tax Advice
Free One-On-One Expert Tax Advice Delivers Total Confidence Your Taxes Are Done Right!
It’s already December 1st! Time to trim the tree and start thinking about your taxes! Perfect timing, because today TurboTax launched TurboTax 2011 online and it’s in retail stores as well.
So, you’re wondering what’s new with TurboTax 2011? Here are just a few highlights:
TurboTax 2011 now offers you free one-on-one tax advice, giving you unparalleled ease, accuracy and confidence when preparing your tax returns. Whether by phone or live chat, you can easily get answers to your questions from an experienced tax professional – for free!
TurboTax, the nation’s leading tax software from Intuit Inc (Nasdaq: INTU), guides you through your return step by step, helping you claim every tax deduction and credit you deserve so you can be confident you get the biggest possible refund, guaranteed.
Free One-On-One Expert tax Advice
New for 2011, TurboTax offers free access to its “Ask a Tax Expert” service. This gives you personalized answers to your tax questions from an experienced tax professional by phone or live chat, so you feel even more confident that your taxes are done right.
“We’re focused on making it even easier for taxpayers to get their maximum refund,” said Dan Maurer, general manager of TurboTax. “Each year, many Americans needlessly overpay someone else to do their taxes. This year, TurboTax will provide one-on-one expert tax advice, giving those that need it the confidence that their tax return is done right.”
TurboTax experts are highly qualified U.S. based IRS-Enrolled Agents, CPAs, or tax attorneys with extensive knowledge in tax law and tax return preparation. Available daily from 5 a.m. to 9 p.m. PT, the free “Ask a Tax Expert” service is accessible through all TurboTax desktop, online, and mobile offerings.
Making it even easier for you to get the biggest possible refund, TurboTax 2011:
- Guides you step-by-step through your tax return, getting you every deduction and credit you deserve. New improvements make it simpler to quickly enter personal information and claim important deductions and credits, such as dependents or the Earned Income Tax Credit, which could be worth as much as $5,751 per family.
- Transfers information automatically from more than 400,000 employers, banks and financial institutions. You can gain immediate access to essential information, dramatically reducing data entry and making tax preparation easier and more accurate.
- Offers more ways for you to quickly get your tax refund. Free IRS electronic filing gives you an easy and fast way to receive your federal tax refunds – in as little as seven days with direct deposit. No other tax service or software can get you your refund faster. You can also put your refund on the TurboTax Prepaid Visa Card.
- Makes it even easier for you to stay informed even after you file by offering you the option to receive updates on your e-file status via text messages. In addition, if you e-file your tax return, you can track the status of your federal return with MyTaxRefund, a free app available for iPhone and Android.
Mobile Makes it Easier
TurboTax mobile apps make it easy for you to estimate your taxes, prepare and e-file your return and track your refund while on the go. TurboTax offers the nation’s only start-to-finish tax apps that enable people to prepare and e-file a federal and state tax return directly from a mobile device. TurboTax Snap Tax designed for you if you have a simple return (1040EZ), lets you snap a photo of your W-2, answer a few simple questions, review for accuracy and e-file from an iPhone or Android in minutes. If you want more guidance, you can choose to prepare and e-file your taxes with TurboTax for the iPad, which combines the ease and accuracy of TurboTax with the convenience and portability of the iPad. TurboTax apps for 2011 will be available in January.
Pricing and Availability
TurboTax Online pricing starts at free for simple federal tax returns. All TurboTax Online federal and state products include e-filing at no additional cost and are now available at http://www.TurboTax.com.
TurboTax 2011 desktop products start at $29.95, including preparation and e-filing for up to five federal returns, and are available at retail stores or direct from TurboTax.
So what are you waiting for? Take a look at the new TurboTax 2011 Online software. Find out how TurboTax has made it even easier to get the deductions and credits you deserve!
Have product questions? We have your answers.
it’s very great too see live tax advice…great work
Thank you!
Lisa Greene-Lewis
I E filed with TT on Feb. 3rd. Got thru everything. I was accepted on TT with no errors. I printed off my paperwork as a copies for myself. I was charged my 29. for state as expected. I check my bank account it was taken out. Now, how come when I check the status of my e file the TT and IRS does not know who I am? I entered all my info correctly. I double checked everything. I’m very worried my E file failed in the system somewhere.
Hello everyone,
The IRS has updated it’s Where’s My Refund site with additional FAQs: http://www.irs.gov/newsroom/article/0,,id=254102,00.html
We want to quickly share any updates we receive through IRS because we know many of you are still waiting for your refund status and estimated direct deposit date. We really appreciate your patience in this really frustrating time and we’ll continue to provide updates as we receive them from IRS.
Thank you,
Lisa Greene-Lewis
How do I reach a LIVE PERSON?
I need to speak with a live person!!!
Hi Paula,
Please see my response on how to speak with a live agent.
If I used Turbo Tax Home and Business in 2010 can I switch to Turbo Tax Priemer in 2011 if my spouse and I no longer have a business? Or do you have to stick with the same program year after year for compatability?
Hi Toni,
No it is no problem to switch to premier. If you are filing online just select the Premier product.
Thank you,
Lisa Greene-Lewis
it is very help full.
We’re glad you like it!
Thank you,
Lisa Greene-Lewis
Would be nice to have an 800 number for true one on one advice.
Hi Chris,
You are given the option to be transferred to one of our free tax advice experts through TurboTax online when you are in your tax return. You will be prompted to enter your category of question and whether you want to talk by phone or chat then you are routed to a tax professional.
Thank you,
Lisa Greene-Lewis
if you made 50,000 can you still use turbo tax
Hi Kurt,
Yes, that income level is fine.
Thank you,
Lisa Greene-Lewis
It appears the T/Tax does not take into account that the State of Arizona DOES NOT tax social security only other sources of income. So I am stuck with being unable to file AZ state unless there is a correction to the software.
If I forgot to add my school information and have file my taxes what is my options
Hi LQ,
Wait until you receive an acceptance and then amend the tax return. Do not amend it until you have received acceptance, because if it is unfortunately rejected you can just go in and add the info and resubmit it.
Thank you,
Lisa Greene-Lewis
My wife works from home, but does not own the business. She works as a temp for IBM. Which Turbo Tax software should she use? Everything else is simple (no stocks)
Thanks!
Hi Eric,
If your wife works from home, but doesn’t have any expenses related to owning her own business you can use deluxe.
Thank you,
Lisa Greene-Lewis
I am not sure which Turbo tax product is right for me. I have a rental property and I am also a mortgage loan officer ( I am W-2 ) however, I have to pay for all of my own office and marketing expenses etc. Which product would be best for me.. Thank.s
Hi Tom,
You can use TurboTax Premier.
Thank you,
Lisa Greene-Lewis
Do you have a number that I can call?
Why is there no phone number listed to speak with a live person? TurboTax has attached a “ghost” form to my return and I can not find how to delete it from my return so I can efile…Please please help…
Hi Pamela,
Sorry you are having problems. To get in touch with an agent you can go through your online tax return. There are options on every page for free tax advice. They will ask you if you want to talk via live chat or phone and also ask what the problem relates to.
I can give you instructions here, but if you have any problems go through the tax software.
If you are online go to the home page of your tax return, Scroll down the left side of of the tax return, go to “Delete a Form”, Click “Delete a Form”, all the forms associated with your form will show up, scroll to the form you need to delete, click that form and delete.
If you are in desktop, Go to View in the upper left corner, click “Go to Forms”, On the left you will see forms associated with your return, click the form you want to delete, “Go to Forms”, Click “Remove name of form”, It will ask if you are sure you want to delete, Click “Yes”. To get back to easy step, Go to the left-hand corner, “click easy step”
Thank you,
Lisa Greene-Lewis
I have earned and filing for the first time and i dont have 8453 form details , HOw do i go about it
Hi Adil,
If you are filing with TurboTax, form 8453 will automatically be generated if you choose to efile. The program will just ask you questions and information necessary for the form.
Thank you,
Lisa Greene-Lewis
thankyou for answering my question, but it asks me 2 questions , AGI housle hold income and
last year taxes so what do i answer
Turbo tax will not allow deduction for my home office. Turbo tax contact claims that IRS has changed the rules and that home office deductions are no longer permitted. I think this is wrong. How can I get Turbo Tax to accept these deductions?
Hi Hoklewriter,
You can deduct home office deductions. If you are an employee you would deduct them as follows: Go to the Federal Taxes tab, Deductions and Credits, click Explore on my own, scroll down to job-Related expenses, click start. Follow the prompts. You will then be guided to home office deductions. If you are self-employed your home office deductions should go on schedule C. If you need to put them on schedule C, go to the Wages & Income tab, Click Explore on My Own, scroll down to business income and expenses, click start.
Thank you,
Lisa Greene-Lewis
I am spending way too much time trying to figure out what the IRS wants from me. I have done everything that they want as far as I can see and it still keeps rejecting my submission for e-filing. I need someone to talk to as the Company shows that they do.
Hi Paula,
I’m sorry you are having some problems.
To speak with an agent you have to get in your tax return and select ask a tax expert. You will be asked if you want to talk to the via phone or live chat. You will even be asked the category of your question so they can route you to the appropriate tax professional.
Thank you,
Lisa Greene-Lewis