Ask a Tax Expert RhondaCollins

Ask a Tax Expert Rhonda Collins

Ask a Tax Expert Rhonda Collins

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  1. I am shy of being 59 1/2 by 3 months. The company that manages my 401K said I could withdraw a portion of my 401K without being penalized 10% by the government, because I’m over 55 and separated from service. Is this correct? Thank you!

  2. I received a 1099 misc for 2013 that I have already declared in my business income (not reported on 1099 misc) for 2012. Please, advise

    1. Hi Stephanie,
      If your kids are not your boyfriend’s kids then they would have to live with him the entire year in order for him to claim them. Since it has not been the entire year, he would not be able to claim them.
      Thank you,
      Lisa Greene-Lewis

  3. i just got married August 4, 2013 i change my name at the social security building but not on my id yet and my husband received benefits and am a seasonal driver for a school bus company and am his payee so what should i claim to receive a bigger refund and can i claim him

  4. I filed an e-file extension via TurboTax. Today, I got a IRS rejection notice. The notice indicated since I filed the extension on April 17th, I have until April 22nd to fix the problem. I followed TT directions to log back into my account, resolve the problem and then resubmit. When I did this the software indicated that I’d passed the opportunity to resolve the problem. Today is only the 18th! What gives?

    1. Hi John,
      Can you contact our live tax experts. Your issue would be better serviced by speaking with a live person. Please call 1.800.4.intuit.
      Thank you,
      Lisa Greene-Lewis

  5. Hi,
    I have been doing my taxes with Turbo Tax for 3 years now, but I just found out last night that I should have filed a return for my daughter last year. I did not because she was a full time student and had no income. How do I go about filing a return for 2010. 412-252-2702
    Steve

    1. Hi Steven,
      You can download the 2010 tax software on our website. I am just wondering why you think you should file a tax return for your daughter if she had no income? If she had lower income, but had taxes taken out you still may want to file as she may be entitled to a tax refund, but if she had no income, I am not sure why you would need to file a tax return for her.

      On the other hand, if you mean you should have filed 2010 for yourself and claimed her that’s different.

      Thank you,
      Lisa Greene-Lewis

  6. Hello, my 2010 federal tax return that I processed through turbo tax online was rejected. How do retrieve my 2010 federatl return and fix the problem. I already paid for your services in full.

    1. Hello Mary,

      Unfortunately, TurboTax 2010 online is no longer available for you to edit and re-file your return. You can contact our Customer Support team at 1-800-4INTUIT to obtain a copy of our 2010 Desktop software which is still available for use.

      Thank you,
      Denise Elliott

  7. I have efiled thru turbo tax my federal and state returns The amount owed to my state tax is due today I advised you to send the amount today can you tell me if it is being sent today and how I advised you to send it credit/debit card or elctronic check the amount owed to Pa state is $283.00 Please advise

    1. Hello Mr. Gaio,

      Once you have electronically sent your returns to the IRS and your state taxing agency, the processing of your return – including any refund or balance due – is handled by those agencies, not TurboTax. If you look at the filing instructions generated as part of your e-filed return, it will document the payment options that you previously authorized through TurboTax. To confirm that your state taxing agency will pull the money from your account today, you can call their taxpayer assistance line directly.

      Thank you,
      Denise

  8. I entered as filing jointly and when the printed copy was complete it showed my Iowa State tax as filing seperately. I thought I had efile comlpete because my credit card shows a charge. How do I know if I am efiled. Nothing I have tired tells me this information.

      1. Ashley – I did not efile federal just efiled Iowa State. That site show no record. hummmm any suggestions for next step?

    1. Michael,
      Yes, we offer support on K-1s. Our Ask A Tax Expert service has experts on partnerships. Go to our Contact Us page located at https://turbotax.intuit.com/support/contact/index.jsp?_requestid=61429, select “Preparing my return” and chose “Business Income Issues” from the topic list. Click on the item “I have a questions about tax rules”. You will then see contact options at the bottom – select your contact option and submit your information to retrieve the phone number.
      Thanks,
      TurboTax Vanessa

  9. We are using TurboTax online. Our question has not been answered in the FAQs. When we click contact us button on the right on any screen. We have NEVER found this option you refer to “how you want to talk to a tax expert via chat or live.” WE ARE VERY FRUSTRATED.

    1. Hi Jan,
      The option is there. Sorry you are having difficulty. Call 1.800.4.intuit to speak to a tax expert.
      Thank you,
      Lisa Greene-Lewis

    2. Jan,

      Here are the directions to get to our Ask a Tax Expert service. Go to our Contact Us page located at https://turbotax.intuit.com/support/contact/index.jsp?_requestid=61429, select “Preparing my return” and chose your topic from the topic list. Click on the option “I have a questions about tax rules”. You will then see contact options at the bottom – select your contact option and submit your information to retrieve the phone number.

      Thanks,

      TurboTax Vanessa

  10. On June 1, 2011 I gave my car which was used for business part time to my daughter for free as a graduation gift, and then bought another car. How do I fill out Form 8824 Like-Kind Exchanges? Do I need to?

    1. Hi Sally,

      What you’re describing is not an exchange but rather a gift to your daughter of a business asset (which you’ll need to account for as a disposal of that asset for $0 as a “related party” transaction) and acquisition of a new business asset (the new car, assuming you’re also using it for business).

      Thank you,
      Denise Elliott

  11. My sisters and I inherited our parents homestead. We sold this to our nephew in December 2011. Is this taxable income?
    Also where can I find a phone number to talk live to a turbo tax expert?

    1. Hi Eugene,
      Yes, the sale of the property is usually considered the sale of a capital asset and may be subject to capital gains (or loss) treatment. However, per the IRS the basis of property acquired from a decedent is its fair market value at the date of death.
      TurboTax will guide you through the appropriate entries.

      Also, sorry you are having difficulty finding how to talk to our tax experts. If you are in TurboTax online go through the program. You can enter a question on the bottom of any screen. You will be directed to FAQs. Click on the FAQ. At the bottom right of the FAQ click “Contact Us”. You will be prompted to enter the type of question and how you want to speak to them
      Thank you,
      Lisa Greene-Lewis

    1. Hi Ashleigh,
      Just need to verify. You are questioning if your 2011 taxes were filed? If so,
      you should receive a acceptance or rejection from the IRS. If your tax return is rejected you do not need to amend it. You only need to fix it. If it is accepted and you find that something was left out then you can amend it.
      If you still need more help, please contact our free tax advice tax professionals so that they can talk to you live.
      Thank you,
      Lisa Greene-Lewis

  12. I can not find the “get expert advice button” on my edition of turbo tax. Help me find it. Why do I have to submit this question twice?

  13. I can not find the “get expert help button” on my edition of turbo tax. Where is it? If I can’t find it is there a phone # I can call to help me find it?

    1. Hi Larry,
      You can get to it by clicking on the “Help Center” button on the top right if you are desk top.

      If you are in TurboTax online, you can ask your question at the bottom of each screen. You will be lead to FAQs. If they don’t answer your question, click the contact us button on the right. You will be asked how you want to talk to a tax expert via chat or live.
      Thank you,
      Lisa Greene-Lewis

      1. I can not find any button for tax expert chat! It does not exist. I am tired of being sent to an online search and finding nothing. I need serious help with form 4797. When I select the sale of my asset in the asset worksheet to sell it, it only gives you section 1250, or 1245 assets. I have a 1254 asset and since it doesn’t offer, so it won’t let me put my intangible drill cost in on line 28 of 4797. If I override it, it doesn’t calculate right. I have complained multiple times to turbo tax over the last few months, I have gotten no answer, no updated forms, no one to contact to see if I am putting something in wrong. I most likely will never use turbo tax again after this horrible experience!

      2. Hi Robbie,

        You should enter only the date of sale on the Asset Entry Worksheet to stop the depreciation, then you would manually enter the sale on the enterable Form 4797, page 2.

        If this doesn’t help you, please reply back with more information and we’ll go from there.

        Thank you,
        Denise Elliott

  14. Hi! I filed my taxes today using e-file but it’s telling me I haven’t e-filed. My concern is Turbo Tax has already taken my payment out of my account and I can’t seem to find the information regarding to this issue. Please help.

    1. Hi Hilary,
      I am not sure what is telling you that you have not e-filed. You should receive an e-mail regarding acceptance/rejection of your tax return. You should also be able to go back into your tax return and check if it has been efiled. If you still have any problems get into TurboTax tax software to talk to a live tax professional by clicking on the “Get Expert Help” button, on the “TurboTax Help Screen” scroll down to the “Contact Us Now” button. The agents have the ability to look up if your tax return was e-filed.
      Thank you,
      Lisa Greene-Lewis

  15. Rhonda, I have TT Deluxe and for the life of my cannot get a phone number or link that will connect me to a an expert via chat or phone….. I am seriously beginning to think the copy of TT I have is defunct bc my questions have to do with the fact that entries are not being reflected in the overall pic & I’ve used TT for YEARS! Please help.

    1. Hi Lisa,
      You have to click on the help center button in the upper right and you should have your browser open. You will get to the TurboTax Help Center screen. Scroll to the bottom and click on the “contact us now” button. You will then be asked the question category and be routed to an agent.
      Thank you,
      Lisa Greene-Lewis

    1. Hi Roberta,
      The maximum loss on rental property is $25,000 unless you are a full-time real estate agent.
      Thank you,
      Lisa Greene-Lewis

  16. I do not understand why I can’t use my loss of $27,220 as a deduction on my return. We are active and all was filled out correctly. Please advise me at my email address. Thank you, Roberta Spiegel

  17. Hi Rhonda my name is Vanessa LaVergne and my boyfriend is self-employed and I need to know for sure how to write off his out of pocket expenses. How would I go about that?

    1. Hi Vanessa,
      If your boyfriend uses TurboTax Deluxe he will be guided through the entries. He will first be guided through entering his self-employment income and then his out of pocket expenses which the program will correctly put on the proper forms.
      Thank you,
      Lisa Greene-Lewis

  18. Hi…I was expecting my refund on Feb 6th and i happened to look at my bank account today saw a deposit of not the amount i was supposely getting….is it possible that there deposting in small amounts ?….

    1. Hi Tina,
      Your tax refund may have been adjusted due to an error or an offset by the treasury department if you owed any money for child support, a student loan, or back taxes. You should receive something from the IRS regarding any adjustment.
      If not I would call them to check at (800)829-1040.
      Thank you,
      Lisa Greene-Lewis

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