Comments on: TurboTax Employees Connect with Customers

By: TurboTaxLisa

TurboTaxLisa — Sun, 14 Oct 2012 17:24:10 +0000

Hi Celina,
You may not have finished filing your state tax return. You can go into the program and click on the “Check E-File Status” Tab to see if your state tax return was actually transmitted. You would not be charged more than once per state filing. Also, please call 1.800.4.intuit for more help so they can look up the charges. They will be more than happy to resolve the issue.
Thank you,
Lisa Greene-Lewis

By: U. Celina Sargusingh

U. Celina Sargusingh — Sun, 14 Oct 2012 03:59:20 +0000

Last year, when we filed for 2010 using Turbo Tax online, we paid one time to process both federal & state returns. This year, we paid again, thinking both returns were filed for the price we paid, just like last year. Then I got an email from Turbo Tax asking if we wanted to “finish” filing our state return. Now we are being charged $39.00 AGAIN! Why are we being charged DOUBLE? For that price we wouldn’t even use Turbo Tax! I want to talk to a Turbo Tax customer rep about these charges & misinformation.

By: TurboTaxLisa

TurboTaxLisa — Sat, 14 Apr 2012 23:12:34 +0000

Hi Melanie,
Sorry for your frustration. I don’t know what your question is, but you can connect with our tax experts through TurboTax Online or call 1.800.4.intuit
Thank you,
Lisa Greene-Lewis

By: Melanie

Melanie — Sat, 14 Apr 2012 22:26:51 +0000

Turbo tax does not make this easy!

By: Melanie

Melanie — Sat, 14 Apr 2012 22:25:42 +0000

I need an answer, & am NOT getting any help. I can’t even find the right phone number to get assistance. I want the answer right now!

By: TurboTaxLisa

TurboTaxLisa — Mon, 09 Apr 2012 18:28:34 +0000

Hi Leandra,
Sorry you are having difficulty. Can you please contact one of our free tax experts at 1.800.4.intuit so they can walk you through it or even do a live look at your computer.
Thank you,
Lisa Greene-Lewis

By: Leandra P. Cooke

Leandra P. Cooke — Mon, 09 Apr 2012 16:42:48 +0000

I am very angry with this Turbo tax. I asked a question and no one responds. The income calculation is incorrect that Turbo tax did, because it does not reflect the taxable income for my CSA pension only the gross. I looked for an answer only to read some garbage, that Turbo tax can’t show the correct amount for my CSA pension income, if this is the case I CAN”T use Turbo Tax. I have wasted nearly 2 hours with this I could have gone in person to the tax office a be done wit my taxes!

By: Lalit

Lalit — Wed, 14 Mar 2012 06:00:34 +0000

This page appears to get a good amuomnt of visitors. How do you advertise it? It offers a nice individual twist on things. I guess having something authentic or substantial to talk about is the most important thing.

By: TurboTaxLisa

TurboTaxLisa — Sat, 03 Mar 2012 01:17:42 +0000

Hi Angela,
Sorry about the IRS delay you are experiencing. This is an industry wide issue that is occurring whether someone uses another software company or an individual tax preparer. The IRS explains the reason some people are receiving their refunds quicker than others in their update. Please see below:
http://blog.turbotax.intuit.com/2012/02/11/irs-updates-wheres-my-refund/
http://turbotax.intuit.com/support/iq/Tax-Refund/When-will-I-get-my-tax-refund-/GEN12488.html
We have no control over the IRS delays and processing times. You were told the dates per the IRS dates based on normal processing times.
Also, I just want to clarify that our efile was free.
Please keep checking the IRS WMR tool. Hopefully you will receive your refund soon.

Thank you,
Lisa Greene-Lewis

By: Angela Leadmon

Angela Leadmon — Fri, 02 Mar 2012 15:52:48 +0000

I e-filed my state and federal taxes on Feb. 8. I have already received my state tax refund back within a few days but I am still waiting on my federal. After being charged $50.00 to e-file and being told to expect between 10-21 days, I am very disappointed. A friend of mine used Tax Slayer (which I used last year and was cheaper) and received his refund in a matter of day. Now, I am also seeing that Turbo Tax is also lowering their fee. I feel as if I have been misled and believe the $50.00 fee should be refunded due to it taking longer than the 21 days. Originally the IRS stated I should receive my refund before February 28. Now when I check to see about my refund it says it is being processed. What does that mean? I can’t find anything else out. Please contact me with answers. You charged my credit card with the filing fee immediately, I believe I am entitled to an answer just as quickly. Thank you.

By: TurboTaxLisa

TurboTaxLisa — Sat, 25 Feb 2012 08:59:35 +0000

Hi James,
Form 8606 is for nondeductible contributions to IRAs. Please make sure you did not enter anything indicating an IRA. From within the program click on the tools on the far right, Click on topic search, input form 8606. You will come to the “Contributions to an IRA or Roth IRA” screen. Make sure “none of the above” is checked off if you didn’t make nondeductible contributions.
Thank you,
Lisa Greene

By: TurboTaxLisa

TurboTaxLisa — Fri, 24 Feb 2012 08:07:29 +0000

Hi Mary,
I am sorry there was an error. Customer service can help you with that. Please call 1-800-4-Intuit
Thank you,
Lisa Greene-Lewis

By: James L Rice

James L Rice — Fri, 24 Feb 2012 03:11:44 +0000

Why is my taxable amount from “Distribution from Pensions, Annuities, Retirement, etc.” (i.e. Form 1099-R) showing up on a Form 8606 as an IRA when I have NOT checked the IRA/SEP/SIMPLE on my “Payer Information” form. This entry is not an IRA and I have never had this Form 8606 print out to be sent in in past years while using the same version of Turbo Tax. Why this year?

By: Mary Webber

Mary Webber — Thu, 23 Feb 2012 05:44:45 +0000

I am becoming very concerned. I noticed several peope have also been charged twice. Yet their questions are not being addressed.

By: Mary Webber

Mary Webber — Thu, 23 Feb 2012 05:41:57 +0000

I was charged twice for e filing my return last night. I need my credit card refunded for the duplicate charge. Please contact me by email as soon as possible.
Thank you

By: Mary Webber

Mary Webber — Thu, 23 Feb 2012 05:40:50 +0000

My bank statement reflects that Turbo tax charged me twice on my debit card last night after I e-filed. I need the duplicate charge refunded to my credit card. Please contact me as soon as possible to resolve this issue.
Thank you

By: TurboTaxLisa

TurboTaxLisa — Fri, 10 Feb 2012 20:23:49 +0000

Hi Rick,
If you itemized you deductions last year and deducted state taxes, when you receive a state tax refund in the prior year , you have to claim it as income in the current tax year on your federal tax return.

I hope this clarifies things for you. If not, you can talk to a free tax expert via live chat or phone, but you are routed to them within your tax return so you need to get back into your tax return.

You can also read our support article regarding a state tax refund from the prior year.
http://turbotax.intuit.com/support/iq/Other-Common-Income/State-and-Local-Income-Tax-Refunds–Credits-and-Offsets–Form-1099-G-/GEN80791.html

Thank you,
Lisa Greene-Lewis

By: RICK TOMLINSON

RICK TOMLINSON — Thu, 09 Feb 2012 19:00:54 +0000

I HAVE HAD A HORRIBLE TIME JUST TRYING TO FIND A SIMPLE PHONE NUMBER WHICH YOU DON’T LIST, NOT THAT I CAN FIND ANYWAY. I NEED A QUESTION ANSWERED BECAUSE COLORADO DEDUCTED $760.00 FROM MY E-FILE APP. WHICH WAS PLACED ON MY COLORADO RETURN BY THE TURBO TAX PROGRAM. THE $760.00 WAS MY COLORADO REFUND FROM LAST YEAR??? RICK @ 970-319-5649

By: TurboTaxLisa

TurboTaxLisa — Mon, 30 Jan 2012 07:23:07 +0000

Hi F. Thomas,
There is no need for concern.
It has nothing to do with our bank. The IRS is experiencing processing delays. Please see their explanation here:
Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.

Thank you,
Lisa Greene-Lewis

By: F. Thomas

F. Thomas — Mon, 30 Jan 2012 04:02:03 +0000

I am using this for the first time. I am getting concerned with all of the comments about people not receiving their refunds. I truly pray that your company is not allowing a bank that does not make deposits on time to represent your company.