Comments on: President Signs Tax Legislation

By: TurboTaxLisa

TurboTaxLisa — Wed, 14 Mar 2012 08:44:01 +0000

Hi Thiago,
We’re glad you enjoy the blog. Check back for more interesting topics.
Thank you,
Lisa Greene-Lewis

By: Thiago

Thiago — Wed, 14 Mar 2012 06:41:34 +0000

Hey! Fantastic blog! I happen to be a daily tioivsr to your site (somewhat more like addict ) of this website. Just wanted to say I appreciate your blogs and am looking forward for more to come!

By: Prince

Prince — Sun, 11 Mar 2012 20:17:35 +0000

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By: TurboTaxLisa

TurboTaxLisa — Fri, 10 Feb 2012 18:00:29 +0000

Hi Rocco,
Thank you. This was related to tax legislation for tax year 2010 and doesn’t impact tax year 2011. Always check back with us though for the latest changes and tax law updates.
Thank you,
Lisa Greene-Lewis

By: Rocoo

Rocoo — Fri, 10 Feb 2012 17:49:42 +0000

Superb post but I was weniordng if you could write a litte more on this subject? I’d be very thankful if you could elaborate a little bit further. Thank you!

By: Bob Meighan

Bob Meighan — Thu, 17 Feb 2011 17:30:18 +0000

Paul… No idea why the IRS would be reporting 2x refund. In my opinion, that’s great news. I better hurry up and file!

Bob Meighan

VP, TurboTax

By: Bob Meighan

Bob Meighan — Thu, 17 Feb 2011 03:53:07 +0000

I’m confirming that as of 7pm (PST), we have transmitted to the IRS all returns that we were holding while the IRS updated their systems for late tax legislation. Although we had no problems with throughput on our end, the IRS required throttling to accommodate all the returns that had been “stockpiled” during the holding period. I am sure the IRS set many records in the last couple of days processing millions of returns. While the IRS rarely gets credit for anything, this is one where credit is due.

As for your refund, pls refer to the http://www.irs.gov site for further information. To get an ESTIMATE of the processing cycle, visit http://tinyurl.com/rcc-irs (this is an IRS estimate) and then http://tinyurl.com/wmr-irs (also an IRS site). The IRS updates the Where’s My Refund? information every Wednesday so don’t be alarmed if you see no activity or information for several days.

Bob Meighan

VP, TurboTax

By: Paul

Paul — Thu, 17 Feb 2011 03:30:58 +0000

Anyone notice that the “Where’s my refund” page on the IRS site says it is refunding twice the amount that I’m supposed to be receiving. Scary; however, I’m going to wait and see if I get a letter.

By: Linda in NC

Linda in NC — Wed, 16 Feb 2011 21:12:47 +0000

Thanks Bob, and I know we are all relieved to know that you are listening and working on a solution. Your link on the home page to check e-file status appears to be up to date now and I just got transmission confirmation on a bunch of clients who I filed on Sunday night, that is GREAT news to them and lets me know I was right to stay a loyal customer to TurboTax! Now, let’s hope the IRS can get them all accepted quickly, and peace will reign! Thank you again for all your help.

By: Bob Meighan

Bob Meighan — Wed, 16 Feb 2011 20:52:16 +0000

This is the latest information as of 12:15pm today:

Q: When will my return be transmitted to the IRS?

A: As you may know, we have been sending returns to the IRS as quickly as the IRS systems can accept them. All returns held by us will be transmitted to the IRS by the end of the day today. You will receive an acknowledgment from TurboTax, once your return is accepted by the IRS, usually within 24-72 hours after it’s been received.

Q: When will I get my refund after it is transmitted?

A: You will receive an acknowledgment from TurboTax once your return is accepted by the IRS. That usually takes 24-72 hours. Once your return is accepted by the IRS, the IRS processes your refund based on the IRS E-file Refund Cycle Chart. You can go to the IRS E-file Refund Cycle Chart to get the PROJECTED date of your refund based on normal processing (http://www.irs.gov/pub/irs-pdf/p2043.pdf).

To find out when the IRS currently expects to issue your refund, check the IRS “Where’s My Refund” tool. “Where’s my Refund?” is updated weekly, every Wednesday, so check after Wednesday for the most up to date information (http://www.irs.gov/individuals/article/0,,id=96596,00.html).

Bob Meighan

VP, TurboTax

By: Bob Meighan

Bob Meighan — Wed, 16 Feb 2011 05:24:26 +0000

Linda in NC… Good suggestion and I wish we could execute on it. Here is the problem. We have no idea how many returns the IRS will process from us each day. We send them as many as we can. So we have no clue how many in any one day. What I can tell you is that it is first in/first out. And your frustration with those who are filing today getting in before others is not true based on our discussions with the IRS. Again, it is first in/first out. People efiling today will be put in line after all the pending submissions that were delayed (while the IRS programmed their computers for the late tax law changes). I will see if we can track our batches by submission date and post that as you suggest. If that is not possible, the best thing to do is continue to check your efiling status.

Thanks for the feedback.

Bob Meighan

By: Linda in NC

Linda in NC — Wed, 16 Feb 2011 00:08:09 +0000

Mr. Meighan, I have a suggestion. Obviously a million people are going ballistic because their tax return transmissions are being delayed. Your blogs and social media pages are repeating the same response like robots, while evading a basic, simple question. I called your customer service and they said they had no way of telling me when my return would be transmitted to the IRS, although I submitted to you on 2/2. I now understand that they cannot single out my transmission from the queue. However, your website indicates “first in, first out”. Therefore, SOMEONE there is aware of the submission dates for the batches that have been sent to the IRS the past 2 days, or they would not know what was first in/out. We also are aware that the cutoff date with the IRS accepting the transmission is Thursday mornings, for direct deposit on the following week Friday. Now, you could ease a lot of this uproar if you would just post your progress with the dates, so we can figure out in what week’s batch our return will process. A simple updating statement such as “all returns accepted by us through 2/5 were processed as of today”, or, “last night we transmitted all submissions dated through January 31″ would go a LONG way to cut the calls to your support center, and allow your customers to better plan for their anticipated direct deposit. Please, won’t you pass this suggestion to your managers until you find someone who KNOWS the IRS batch transmission progress by date, and then let us know? Otherwise, the first in/first out statement is false because no one there is keeping track……the evasiveness gives your customers a terrible impression that you are holding back something. It’s time for damage control. We would really appreciate an answer before the blogosphere and social media sites get any angrier. We know most of this is the fault of the IRS, however, I would like to know why we were encouraged to file early when the people who are just getting around to filing today are being accepted by the IRS and I am probably a week away from that. What was the point? So please, I respectfully request, could you please find out where we are at on that first in/first out scenario? Have you finished transmitting up to January 31 yet? I believe how you respond to this situation will have a direct impact on how much business you will see next year. I am a long time personal and corporate customer of TurboTax and Intuit and I thought your products were the best, please don’t let me down with the customer service aspect.

Thank you for your time and attention.

By: Bob Meighan

Bob Meighan — Tue, 15 Feb 2011 04:32:21 +0000

Crystal… Check your status again tomorrow to ensure that the IRS and state accepted the return. If it is accepted, you’re in good share. By the way, we try to be clear about the pricing. Sounds like you also purchased a state (which we disclose on the main TurboTax page) and had the TurboTax fees deducted from your refund. This latter service is provided by a third party bank and the fee is $29.95. You could have used a credit card in which there is no additional fee. I hope this helps. I’m glad this saves you a lot of money over the tax guy.

Bob Meighan

VP, TurboTax

By: Crystal

Crystal — Mon, 14 Feb 2011 23:52:29 +0000

I had filled the other day and it said that i had a mistake so i went back and fixed what i messed up and e-filed again, this is my first time using turbotax, but it said 98.45 would be takin out of my taxes for filling and i know now everything is accurate to my forms, will it go through now or should i see an expert, and i thought if you were a first time user it was cheaper as well as the website said 29.99 and thats a little more. I dont mind the price as long as it goes through, thats way less then the “tax expert” i usually use.

By: Bob Meighan

Bob Meighan — Sun, 13 Feb 2011 20:28:44 +0000

Sean… Just a rumor. No one is going to get a better tax result just because they filed later. In fact, you’re in better shape because you already have YOUR money!

Bob Meighan

VP, TurboTax

By: sean micheal

sean micheal — Sun, 13 Feb 2011 14:30:29 +0000

I’ve heard Obama has added another tax stimulus package for people who file after February 17th. Is this true or just a rumor. I ask because i already filed and it seems ridiculous that you would not get the stimulus package just because you filed earlier than that. Or is this just some ridiculous rumor being spread?

By: Bob Meighan

Bob Meighan — Sat, 12 Feb 2011 02:16:38 +0000

Anonymous… Check your electronic filing status to ensure your federal return was accepted. Then check the IRS site to find out the latest status of your return. Go to http://www.irs.gov and click on Where’s My Refund?

Bob Meighan

VP, TurboTax

By: Bob Meighan

Bob Meighan — Sat, 12 Feb 2011 02:15:09 +0000

Raven… Not sure to which credit you’re referring. Pls elaborate.

Bob Meighan

VP, TurboTax

By: Bob Meighan

Bob Meighan — Sat, 12 Feb 2011 02:13:23 +0000

Lea… Not sure what your question is, but you can certainly use TurboTax to prepare and efile your return.

Bob Meighan

VP, TurboTax

By: anonymous

anonymous — Fri, 11 Feb 2011 04:40:12 +0000

I filed both my state and federal taxes on jan 27. Both were accepted by turbotax, but only my state was accepted, not my federal. What is taking so long? Last year i had my refund directly deposited within less than a week.Should I be concerned? I did not have any education/ tuition expenses. Can you tell me if I should be concerned. We had a 1099 that was added this year that we didn’t have year with an extra approx 700$. Could this be the reason?