Comments on: What Do People Like You Think About TurboTax?

By: Simonka

Simonka — Fri, 13 Jul 2012 10:45:38 +0000

After Reading your article I could no lngeor hold back my disgusting grin in knowing that this article is full of tyrannical rules imposed upon everybody. I don’t care what class of people they are.For example : ..It is time to take back our health care. ?? What health care have we really had? We never had no law stating that health care was a right in the constitution. It is an opportunity. Our constitution gives us the ability to prosper and on and on. The Constitution does not give govt the right to impose their form of tyranny against companies who do not want to provide health care for free to those who can not pay for their services. That is one example on who is losing their freedoms first so we the polotarant are next.Next in the article states this Eliminating federal regulations that discourage small businesses from providing coverage. So we have regulations in place to discourage small business’? why?I thought we had liberty.Reform licensure requirements so that pharmacists and nurses can perform some basic functions to increase access to care and lower costs.So we are not free. We just think we are.HR 3075 provides truly comprehensive health care reform by allowing families to claim a tax credit for the rising cost of health insurance premiums.So govt has to make laws that allow people to do things that they do not want to do. If the rich lose their rights where does that leave the poor?

By: TurboTaxLisa

TurboTaxLisa — Fri, 24 Feb 2012 07:36:27 +0000

Hi Janie,
The issue is not with TurboTax. It’s industry wide due to IRS delays. Whether someone files using a tax preparer or tax software these delays are occurring. It is public knowledge and has been posted on other blogs.
Please see the IRS update from 2/10/12
http://blog.turbotax.intuit.com/2012/02/11/irs-updates-wheres-my-refund/
Thank you,
Lisa Greene-Lewis

By: Janie

Janie — Thu, 23 Feb 2012 19:25:16 +0000

Wow was considering turbotax for the first time but after reading these horror stories forget it I’ll got to my tax guy cause he doesn’t charge much more then turbotax & I sit & drink coffee while he works.

By: Bonnie

Bonnie — Mon, 09 Jan 2012 12:58:57 +0000

Thanks for responding, Lisa. What I don’t understand is why the anti-theft packaging isn’t labeled in bright bold lettering as such, with a warning for the retailer to remove, and a warning of consequences if buyer tries to remove. Thanks.

By: TurboTaxLisa

TurboTaxLisa — Mon, 09 Jan 2012 10:11:14 +0000

Hi Bonnie,
Sorry you had difficulty and that the retailer did not remove the anti-theft device. Hopefully you were able to contact them about their error. I am glad that you were able to get the package open.

Thank you,
Lisa Greene-Lewis

By: Bonnie

Bonnie — Sat, 07 Jan 2012 02:41:04 +0000

Follow-up to my last comment: Thankfully I found someone who was familiar with this kind of packaging. She said the package is an anti-theft device that should have been removed by the retailer at time of purchase. If I had been able to open it, I would be covered with permanent ink. Turbotax, you can be very, very glad I did not get the package open and that all I have are two sore thumbs. This is unacceptable and truly unbelievable.

By: Bonnie

Bonnie — Sat, 07 Jan 2012 02:30:46 +0000

Just purchased Turbotax. Can’t figure out how to open the packaging without hurting myself. Guess I’ll just take a hammer to it. If you’re going to make it so difficult, at least give us instructions.

By: Stacey

Stacey — Thu, 07 Apr 2011 19:53:21 +0000

I have used Turbo Tax many times in the past and have always been relatively pleased with my experience. HOWEVER, this year was a different story! How is it that this software has become more expensive AND more frustrating?! The program repeatedly quit on me and the hyperlinks (for more info on the web) never worked. Ironically, even the ‘share your experience’ hyperlink failed me and I had to hunt around on the Turbo Tax site to find a place to enter a comment. I like the Flag feature but every time I tried to return to a flagged page, the program quit on me! I was also irritated that it was nearly impossible to locate the price of an additional state product (I moved and had to file in two states this year) until I was at the final stage of downloading it. $45 for one state that doesn’t even include e-file?! Are you kidding? Very disappointed this year…

Just took a glance at other comments and feel somewhat validated that I am not the only one who had this experience. TurboTax: please return to what you used to be or I will go elsewhere!!

By: Karen Nagel

Karen Nagel — Fri, 11 Mar 2011 23:32:35 +0000

Hi, Karen again. I forgot to mention that when we installed TurboTax on the computer with Windows 7 and tried to print the forms, it totally screwed up the printer to the point that we can’t print anything on it. TT somehow affected the drivers & print que. The computer thinks there is a phantom document waiting to be printed & won’t allow anything to be printed although we’ve cancelled all of the print requests. Will TT pay for computer repairs?

By: Karen Nagel

Karen Nagel — Fri, 11 Mar 2011 23:21:18 +0000

I usually do my own taxes but since retirement, my husband & I tried a professional firm last year to make sure we were figuring the taxable portions of our annuities correctly. Our experience was horrible. We ended up with a total refund of their fee due to all of the mistakes. This year we decided to try TurboTax. I had my doubts, but when TurboTax came up with the right numbers for the taxable portions of our annuities (I had already figured these amounts before we purchased TurboTax), I thought perhaps my fears were for naught…..until TurboTax gave us a $1 deduction for “Other” which I have no idea from whence it derived this number. There are no worksheets to support this $1. Then when I entered the non-cash charitable contributions, TurboTax was off by $6 (I have checked & rechecked all of the entries 6 times. All of the entries match the entries on the spreadsheet & stubby pencil addition, as well as calculators.) Again, no explanation from TurboTax as to why it can’t add properly. All I can say is that I hope the rest of the numbers were correct. Would I use this product again? Doubtful. It was very cumbersome & extremely time consuming. I can complete my taxes faster just using the forms & instructions from the IRS.

By: melissa

melissa — Sun, 06 Feb 2011 19:58:58 +0000

Have a home office, back of TT CD says “EXPANDED SCHEDULE C TO MAXIMIZE HOME OFFICE” for the Home and Business version ONLY, went to use it and the program DEMANDED my tax ID (do not have a TID because do not own the business, simply work from home), after 1 hour of waiting then having ‘overseas’ IM conversation was re-directed to wait again for ‘local’ support, gave me a “free” DELUXE version, which caused a loss of $40 on the Home and Business CD I bought from Costco. Got through it, no dependents, did not claim dependents, but the program ‘stuck’ on insisting I fill out dependent info, I finally appeased it and wrote ‘not applicable’ in the name area. Then actually submit and file to also learn it just cost me another 40 or so bucks at the end. And I thought I was saving money from my $185 accoutant fee last year! Not really…huh?

By: Lori Fujimoto

Lori Fujimoto — Wed, 21 Jul 2010 18:36:38 +0000

I am so happy with Turbo Tax and here’s why. In March I had someone file my taxes for me with Turbo Tax since I was fairly new to the computer.Long story short,no refund. I waited until around 2 weeks ago and decided to try it for myself.I filed and within 24 hrs I began to receive E mail updates on my recent filing.The whole time I was vaguely skeptical especially when I saw how much my refund would be! It was way more than I figured!! Anyhow I was alerted my check would be sent on7-16-10 and lo and behold I received my check on 7-19-10 and my larger than life refund gave me cause to rejoice!!To all of you who had a less than happy experience with Turbo Tax,sorry,but no amount of negative comments would steer me away.Turbo Tax was easy and I got the added benefits of deductions I was entitled to but didn’t know about.So, in closing,I am one happy camper thanks to Turbo Tax and now I have to run along and enjoy my refund!! See ya next year Turbo Tax team!!!! ALOHA & MAHALO!!!!

By: Orlando G.

Orlando G. — Thu, 15 Apr 2010 08:57:43 +0000

I was very frustrated with this year’s version of turbo tax and the fact that on my system I wasn never able to get the in-software help to work.

When I clicked on any of the links that were in the software that popped up the small help window with the explanation (tool tips) it was blank.

When I accessed the in-software help with F1 and typed anything into the browser (phrases straight from turbo tax) I got no search results and no

Doing turbo tax without any in software help is just awful and honestly I don’t feel like I should have to access the website or your “community” to answer what the build in software help should already have.

I’ll be writing for a refund for this year’s version.

By: Philip

Philip — Wed, 07 Apr 2010 02:21:33 +0000

WORST version so far. Turbo tax used to be easy to install and use. Last year I was disappointed, but this year you can’t even install it on Windows XP without problems. I spent an hour trying to resolve from the website, and then when I called they said troubleshooting could take 2 hours or more and only had a 50% success rate. Since I did not purchase the product from their website they also would not accept a return/refund. Who sells a product like that. NO MORE TURBOTAX!!!!!!!!!!!

By: Michael

Michael — Tue, 30 Mar 2010 21:46:20 +0000

For the second year in a row, the Community tab cannot be accessed from the TT program….also for the first time…TT asking me to fill in areas on Form 1116 that it has filled in before. Have used TT for many years but this year almost made me switch to another….not well checked before released.

By: Julie from TurboTax

Julie from TurboTax — Wed, 10 Feb 2010 19:15:44 +0000

Phil, thanks for the feedback. have shared this with our marketing team to share with packaging vendor.

By: Donald Edgell

Donald Edgell — Sun, 07 Feb 2010 19:38:20 +0000

I have tried since December to get answers on entering Tax Free Bonds for Federal and part of it is only partical tax free for the state of Virginia. So far I have seen several other people ask the same question and no where I find the answer. The federal part is okay, but it does not make any different what options that you enter in for the state, when you go to the state it is wrong. I have used TurboTax and TaxCut for years and the reason for using both of them which the IRS just found out, that you don’t get the same answer when entering the same data. So I take which one gives me the best results. All we need is example of how to put in the state: For example do I have to take the percentage that the broker gives which is tax free and put the rest in and where ?????? which option etc…..

By: johnny

johnny — Sun, 07 Feb 2010 02:56:29 +0000

I have bought 2009 turbo tax program it will not load I took it back to walmart and they gave me another one same problem it says cantact turbo tax I have tryed for two days on line chat with no help or chat does any one have a web address to get thru to some-one that can help me thanks

By: Julie from TurboTax

Julie from TurboTax — Sat, 06 Feb 2010 21:03:42 +0000

Hi Leila,

Sorry the support experience was so frustrating. We’ve got a lot of FAQs and the TurboTax Live Community available which is almost always the easiest way to get answers. At least worth a quick browse to see if an anwer to your Q is already there. Glad you were able to get it resolved tho. thanks

By: nancy d.

nancy d. — Sat, 06 Feb 2010 20:01:56 +0000

I can’t believe how easy it was for me to do my own taxes.I’m not a pro on the computer and with the help of Turbo Tax, I was able to do it without any problems. I received my money on the day they said I would get it,and they did not charge me an arm and a leg!I totally recommend using Turbo Tax.Thanks a million!