TurboTax Tweets Tax and Tech Answers on Twitter
Do you have tax-time questions? Now, you can Tweet TeamTurboTax for answers.
Starting today, taxpayers on Twitter can tweet questions to @TeamTurboTax and get fast, free answers from a team of tax, tech and TurboTax® product experts providing help and advice to make tax time easier.
TurboTax®, the nation’s best-selling tax preparation software from Intuit Inc. (Nasdaq: INTU), created @TeamTurboTax in response to the growing use of Twitter by customers. Twitter users now top 75 million people worldwide.
What we’ve done with @TeamTurboTax is enlist the passion and knowledge of TurboTax employees to assist Twitter-savvy customers. With expertise in everything from tax matters to product questions and technical support, the team will answer product questions, troubleshoot problems, and resolve customer service issues.
As the lead for this project, I can tell you we’ve seen people are increasingly going online to file their taxes. Now they can just as easily go online to get answers from @TeamTurboTax on Twitter. This expands the options people have to get answers – whether it’s on Twitter, on the Web or on the phone.
The team here at TurboTax continues to pioneer new ways to use social technology to help customers easily do their taxes. Three years ago, TurboTax launched its Live Community, now used by more than 10 million people, to provide instant answers from TurboTax users and tax experts online.
In addition to submitting question @TeamTurboTax, Twitter users can also follow the site to see what questions have previously been asked and answered.
We hope you find this new way in which we’re interacting with you will help make tax time even easier. We’re committed to helping our customers where and when they need it.
Tweet you later!