Where’s my refund?

Important IRS Update:  Some taxpayers who filed electronically and received an acknowledgement from the IRS are concerned when they visit “Where’s My Refund” and are told that IRS has no information regarding their tax return. The IRS informed us on February 10 that this is a temporary situation and should be resolved in several days.  At that time, you will be able to get an expected refund date when you visit “Where’s My Refund.”

This is an IRS issue and impacts returns regardless of who sends them in
to the IRS. This is not a TurboTax issue.

If you have received an acknowledgement of your tax return from the IRS, then the IRS assures us they have received your return and are processing it.

Information on the status of your refund will be updated in “Where’s My
Refund” once your return processes. This is a temporary situation, and we expect to resolve the matter in a few days.

IRS expects the vast majority of tax refunds to continue to be issued
within the historical range of 10 to 21 days.

Also, please see additional information on this link:

The IRS has updated it’s Where’s My Refund site with additional FAQs: http://www.irs.gov/newsroom/article/0,,id=254102,00.html

Good question. In fact, it’s one of the most common questions we get at TurboTax. And no wonder. If you’re getting money back, you obviously want to know when it’ll be in your bank account.

While the IRS explicitly states it doesn’t guarantee a specific date for depositing a refund, the general rule of thumb for e-filed returns with direct deposit is this: if you e-file your return by noon Thursdays, you’ll see your refund deposit the following Friday.

If you e-filed between Jan. 15 and Jan. 21 and opted for direct deposit, the IRS says it should be in your bank account on Jan. 29. If you chose to get a paper check, that will be mailed Feb. 5.

If you want a specific answer, just go to Where’s My Refund?

You’ll need to provide some simple information from your tax return:

•  Your Social Security Number (or Individual Taxpayer Identification Number)

•  Your Filing Status

•  The exact dollar amount of your refund

E-filers can get their refund information 72 hours after the IRS acknowledges your return has been accepted.

So, if you e-file your return on Jan. 30 and you’re still waiting for your refund on Feb. 30, you know there’s a problem. Time to give the IRS a jingle. You can get your refund status information by calling 1-800-829-1954 or 1-800-829-4477.

Comments (529) Leave your comment

  1. Admiring the hard work you put into your site and detailed information you offer. It’s good to come across a blog every once in a while that isn’t the same unwanted rehashed material. Wonderful read! I’ve bookmarked your site and I’m adding your RSS feeds to my Google account. kkbaddkfkgbd

  2. I filed my taxes January 29, 2014 and Everytime I check the irs it just says its still being processed. What is going on I mean if I’m not gonna get them back just let me know cause its been almost a month..

  3. When will I get my refund.it said on the irs web site it still being processed it has said that for a week so when should I get my refund on my net spend card

  4. I got an email stating my refund would be deposited by the next business day that was Friday. Now it is Monday and no deposit. So I checked the where’s my refund and it states that there is a problem and the irs is sending me out some paperwork. So tell me how is it my refund is supposed to be here today but the irs has not cleared it yet

  5. I HAS MY TAX DONE BY TURBO IN MARCH 2013.HAVE NOT GOT MY REFUND YET.HERE IT ONE YEAR LATER,NO REFUND.WHAT DO I DO NEXT,TO GET MY REFUND.

  6. I filed my taxes and received confirmation my taxes were to be deposited on 4/24/13. I went to “where’s my refund” and found out my routing info was incorrect. My refund was sent to University Bank with a different account. I verified That I filed correctly and all my accounts were correct. How does this happen?

  7. Generally I don’t read article on blogs, however I wish to say that this write-up very compelled me to try and do so! Your writing style has been amazed me. Thank you, very nice post.

  8. I did my taxes at the end of January and it was excepted. Turbo tax says it would be here before the 28th of Feb. I still have not received anything and the “where’s my refund” is saying it is still be processed. What gives? Help

  9. I filed on the 31th and got accpeted the same day and still no refund or a date i filed my own kids nothing special from last years but i did sent the birthday in wrong on fix it the same day but still no refund

  10. I filed at the end of January and Turbo Tax said that the IRS accepted it on Feb. 1 but because we had education credits, processing was delayed until Feb. 14. Does this mean we wont get our refund until 3 weeks after it was accepted (Feb.1) or 3 weeks after it’s been processed (Feb. 14 or later)??

    • Hi Iris – Unfortunately the clock didn’t start until they resumed processing returns with Form 8863 on 2/14. Keep in mind, though, that it’s “within 21 days,” not “at least 21 days.” Hope that helps! –Christopher

  11. I do not even know how I ended up right here, however I believed this put up used to be great. I do not realize who you’re but certainly you are going to a famous blogger should you are not already. Cheers!

  12. filled with liberty tax also in febuary,still have not recieved mine.irs keeps saying they have not recieved my paper work.although we first filed with liberty ,and then thinking liberty was in fault we sent copies ourself throgh the mail.how could they not recieve something twice.

  13. Hi, Neat post. There’s an issue together with your site in internet explorer, would check this? IE nonetheless is the marketplace leader and a big section of other people will omit your great writing because of this problem.

    • Hi,
      Thank you for the feedback. Can you tell me exactly what you are experiencing? We will work on fixing any issues.
      Thank you,
      Lisa Greene-Lewis

      • if i file my taxes feb.3 2013 and the irs accepted my return the same day when will i be expecting my refund if i did direct deposit off turbo tax

  14. 3 months and still no refund, but recordings indicate it has “been processed”. The phone numbers 800 829 1954, 800-829-4477, 800 829 1040 are only recordings. You never talk to a person; and it is the same recording no matter which number is called. May be the last time I use Turbo Tax

    • Hi Carol,
      I am sorry about your refund issue. Many taxpayers have experienced IRS delays for tax year 2011 no matter what type of tax service they used. Did you check the IRS Where’s My Refund? tool. It should give you a date that your tax refund was processed. I would try the IRS “Where’s My Refund Tool?” if you haven’t already. If you need further help, please try 1.800.4intuit so you can speak to a live person instead of having to send another comment.
      Thank you,
      Lisa Greene-Lewis

  15. I filed my taxes in March 2012– no refund. TurboTax says the federal taxes have been approved, but when I do the IRS thing– they say it’s processing.

    • mines has been procesing ever since february and now tomorrow is august 1 and yet no money received lets see what happens then

  16. I should be really really pissed by now I filled my taxes by the end of January 2012 and it is July 20, 2012 now and I haven’t received a cent! is going to be 7months I’m waiting for this money, please whats going on I did everything….

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  28. I filed my taxes with Liberty Tax on Feb 1st and it was accepted on Feb 2. The IRS wheres my refund said they had no information for weeks then finally gave me a date of March 6th. On March 6th no refund now it says it is being processed again. What the ???? This is very fustrating and no one has any information on anything except the IRS is having issues. Well they should not give you a date if they do not plan on giving you your money. This is misleading and people depend on there money.

  29. Well the thing is that I filed my return on 2/23 and the IRS site said it was DD on 3/5, I still don’t have it and now the IRS site says that no info is found, it’s a little worrisome especially since they said the money was DD to my account on the 5th not that it was “estimated” to be there.

  30. so i did my tax return with turbo tax on feb 27 i was told it ws gonna take 4 to 7 bussiness days it has now been 8 an still no tax refund i am unhappy with this an will not be makin the same mistake next year

  31. I will never use Turbo Tax again. Many of my friends filed online with other systems and have recieved their refund several weeks ago!

  32. On the where’s my refund on the IRS site it says it was DD on 5/5 but I still don’t have my money and the bank pretty much said “we don’t know” after talking to 3 different people…anyone else having similar issues?

  33. I e-filed on feb 25. my federal return was accepted the same day, i was given the date march 13th for my refund, but then it dropped to march 6th, its march the 8th now, and i know about the delays, i contacted the irs and they were no help what so ever, all they could say was four weeks after your taxes were accepted you could receive your tax refund. i have never had this problem before, usually when i e-file i get my taxes in about five days. this time i got the turbotax card to put my refund on. i just want the date of when i’ll get my refund, the wheres my refund tracker keeps saying the march of 6th. i do have bills to pay, and i had plans but they’re all shot to hades in a hand basket. those ‘delays’ are just signs of a bureaucrat failing the people….thanks irs…not turbotax’s fault its the irs..i’m just..VERY frustrated

  34. I filed my federal and state taxes on Feb. 25. I received notification that my federal tax return was accepted on Feb. 27, I then checked “where’s my refund” on Feb. 28, and it said my refund would be available on March 2. My state return went through my bank account on March 1. I checked on March 2 for federal, and it said due to delays in processing, my refund was postponed to March 6. I checked again on March 7 (today), and it said I should expect my refund on March 6… Yesterday. I checked my bank account, no pending transactions or anything. I went back to “where’s my refund”, and now it says I should check back in a week. Anybody have an idea of when I should receive my refund? I know the IRS only gives an estimate of when I should expect my refund, but this seems a little bit sketchy.

  35. I have not receive my turbo card yet, reason being i had the wrong address in my profile. Was advice to make corrections by calling 866-543-9160 or changing it in TurboTax Card website. Made corrections on the TurboTax Card website, was not able to make it by calling 866-543-9160. Well already made corrections through TurboTax Card website as of March 6, 2012. Don’t know if i should call and inform someone or just wait for my card to be mail to the corrected address.

  36. I did my tax refurn in the first week of January and still haven’t gotten my refund. I Checked the IRS status two weeks ago and the IRS said that the refund has been released but it has not shown up on my card. I spent a total of 4 hrs on the phone back and forth between turbotax and the card services with absolutely no help. I had a card last year… I wonder if it got deposited onto the wrong card. I just can’t believe no one can help me!

  37. Hello to all and good luck as well. I filed and was accepted on 2/7. The first expected return date i recieved from wmr, was 2/28, and then 2/21. For the past few days it has said that my refund will be mailed on 3/2. So, with trying to organize bill payment, i checked again today to make sure nothing has changed again, and now when i put my info in, it doesnt reconize it, even when i enter in the additional info that it asks for, it just says that there is no info to be given. But when i call the automated 800 number, it tells me that the refund will be sent out on the 2nd still??? Has anyone had this same occurance happen to them, or have any in sight to this???

  38. There is so much BS going on with the tax refund delay. I don’t believe anything the IRS is communicating about this I e-filed on Feb. 2. After several different messages on the “Where’s my refund” site, I finally received the date of Feb. 28 for my refund. It’s now Mar. 1 and the message has been “Your return has been accepted and is being processed”. This could go on for an indeterminate time.

  39. My direct deposit was date was yesterday. I am concerned because I have never received email from University Bank concerning deposit. how can I be sure if University Bank has my correct info or how long do they hold my money before sinding it on?

    • Hi Emma,
      I would double check the date on the IRS WMR tool to make sure your date didn’t change. If your funds were sent to the bank it also depends on the time of day they receive it and their own processing times, but they do not hold the funds.
      Thank you,
      Lisa Greene-Lewis

      • weres my refund says that my taxes were sent on may 31st yet i call my card everyday and its still not on it. what does this mean?

  40. My refund was excepted on January 26,2012 and my DD date was Feburary 14 2012.It’s now February 28 2012 and still no money…what should i do give it more time or call the irs?

  41. So, really, the IRS is taking its sweet time processing our returns and giving us back the money the government has borrowed, interest-free, for a year.

    So, really, e-filing hasn’t done diddly for me in terms of getting our money back quickly. That’s just great. Fabulous.

  42. I can’t even get it to give me a refund date! This is so annoying, I have been using turbo tax for years and I know it’s not you, but the efile should make it faster. I filed on Feb 8 and it went thru on that date, but will not give me an expected date to be received. My sister in law filed with turbo tax a week or more after me and received hers on Sat. Can’t find a # to call and get a straight answer or even someone to talk to. I have tried both the #’s provided and they give the same information… what can I do to find an expected date, we are at 19 of the 21 days and are concerned.

  43. I still haven’t received a response. But, forget what I mentioned above. CAN SOMEONE PLEASE TELL ME HOW I CAN GET A REFUND OF THE $19.99 THAT I PAYED VIA TURBOTAX ONLINE? Both my Federal and State returns have been constantly rejected. I don’t know what’s problem?! At first, I was told it was because of either my AGI pin number or the total amount of income doesn’t match my records that the IRS has on file. I contacted the IRS and obtained my new AGI pin number for my 2011 tax returns – I put in my pin numbers – fixed – but they were still rejected (both my federal and state returns). At this point, I just don’t want to go through with TurboTax anymore. However, I would appreciate a refund of the $19.99 that I payed. Please get back to me ASAP to resolve this, THANKS!

    • Hi Jude,
      Can you please get into your tax return and click on “Get Expert Help” go to the bottom of the “TurboTax Help Center”, click on the “contact us now” button. You will be directed to a live agent based on your issue. This will be the fastest solution. They will be able to do a live look at your screen to help you.
      Thank you,
      Lisa Greene-Lewis

  44. I was just wondering, I filed my tax return on the 3rd and was accepted the same day, for a long while all I got was that it was processing from WMR and from the irs over the phone. I got a projected date of “by the 6th of March” on WMR but when I called them just now they said it has been completely processed and is scheduled to be sent out to my bank on the 29th of February. Can I trust the date they gave me over the phone or should I just go with the WMR date?

    • Hi Elizabeth,
      I would hope it is February 29th, but given the delays and date changes that have occurred, I wouldn’t rely on the earlier date too heavily. Also keep in mind when they transmit your refund to the bank it could take your bank extra time to post your deposit.

      Thank you,
      Lisa Greene-Lewis

  45. Ok so i’ve read more posts than I’d like to admit. My return was submitted and accepted on Feb.6th once wmr actually have me a date it was Feb. 28th then it changed to Feb. 21 which has came and gone. Ok so this is my question, opted for a check via mail and all wmr says is sent/dd on 21st but the IRS refund cycle chart has a two day seperation between when they estimate someone gets dd vs having them mail a check, can I assume a check was mailed on the 21st or is there still that 2 day difference between dd and physical check? Also I dont need to look at their updated return delay info, I already read that a long time ago im just wondering if the date they give on wmr is for both dd and check or just based on dd?

    • Hi Mike,
      I would go by the WMR date instead of the refund cycle chart, however due to the deposit date changes people are seeing in WMR from the IRS, I would not count on that exact date. I hope you receive your refund soon.
      Thank you,
      Lisa Greene-Lewis

      • The IRS is something else it was saying the till Friday the 24th then wmr changed and says march 2nd less hope they got the date right this time.and so much for their “historical 10 to21 day average”looks like alot of people are falling well outside those numbers.

  46. My taxes were accepted January 18 and STILL NO REFUND as of Feb 23, 2012. It was a 1040-EZ form with no complications.
    My refund should be by direct deposit. I checked and rechecked my bank account information and it is correct and the same bank account that I have used for the past several years with no problems. All my family/friends, etc. have already received their refunds through other providers even though filing much later–usual 10-21 days after acceptance. Why is my Turbotax refund not forthcoming? Who do I call. The IRS says to contact my provider.

    • Hi Bernice,
      Sorry for the IRS delay and that you were given the incorrect information. The IRS gave us an update on 2/10/12 regarding the delays so I’m not sure why they told you that. This is an industry-wide issue related to the IRS
      and it is impacting all taxpayers no matter which providers are used. Please see the IRS update from 2/10/12
      http://blog.turbotax.intuit.com/2012/02/11/irs-updates-wheres-my-refund/

      Thank you,
      Lisa Greene-Lewis

      • TurboTax is a joke. I filed my taxes on January 18. Turbotax claimed the IRS accepted the filing. I never get a refund and when contacting TURBOTAX, I just get responses about IRS delays–including the response from this blog that directs me to a website talking about the IRS delays. HOWEVER, the problem was with TURBOTAX. I finally contacted the IRS today which transferred me to a specific section of the IRS that is dealing with TURBOTAX problems. Seems TURBOTAX did not send my information correctly. Amounts, especially bank account info, was garbled when sent from TURBOTAX. Note, that the Turbotax site has my correct info. I checked and rechecked. However, they did not send the info correctly. According to the IRS, this has been a problem. Call the IRS folks,and get your return resent and request a paper check.

      • Hi Bernice,
        Sorry, but we have not received any other complaints regarding garbled data being sent and delays were in fact related to IRS processing delays which is an industry wide issue. The information entered on your tax return is electronically transmitted to the IRS when you file your tax return. I am not sure why the IRS agent told you this, but I am glad there was a solution for you.
        Thank you,
        Lisa Greene-Lewis

  47. Just for FYI. Filed and accepted 2/4. No information on WMR for several days. Once info became available, set for DD on 3/6, which is more than 30 days. This morning WMR updated and acknowledged my that my refund date had been changed due to processing delays. But it kept the same DD date as 3/6. This continues to get more confusing everyday…..It’s not that I need the money, but I just want it to be over….

    • Hi Greg,
      I know this is frustrating and we want it to be over as well. Hopefully since your date did not change that is the date you will receive your deposit.
      Thank you,
      Lisa Greene-Lewis

    • My sentiments also. Accepted on 2/2 and now refund set for 3/6. Guess I’m grateful they acknowledge they have the form. But at this point I don’t trust anything. Don’t they test their programs before putting them in place? This year has been a completely frustrating experience.

      • Hi Peggy,
        We are sorry for your frustration. We are glad you now have a refund date.
        Thank you,
        Lisa Greene-Lewis

  48. I dont understand what is going on. I filed my return it was accepted I check where’s my refund and get a date of Feb 21. I call the number provided 1800-829-1954, 1800-829-1040, 1800-829-4477 and they are all automated with no option to speak with someone and all say your refund is being processed and you can expect your refund by no later than Feb. 21 please visit our where’s my refund tool for the most updated information. Then the system says if you have not recieved your refund by this date please contact us. But how do I contact them? I just want to know if there are any issues or anything I should be concerned about. I have not made any plans for the money but it would be nice to know when exactly I can see some funds on my turbotax card.

    • Hi Anthony,
      Sorry for the delay. The IRS is experiencing processing delays. In addition, due to the fraud occurring industry wide, additional security measures have been put in place on refund cards for our customer’s protection.
      Please see these updates:
      http://blog.turbotax.intuit.com/2012/02/11/irs-updates-wheres-my-refund/
      Due to a significant rise in fraud across the industry, Intuit has put in place more stringent fraud detection and prevention controls to help ensure that only legitimate cardholders receive the refunds they are entitled to on a TurboTax Refund Card. In a small number of cases, we regret that a hold on some cards may impact legitimate cardholders. You can go here for additional information (see Security & Fraud Prevention): https://turbotaxcard.intuit.com/support/faq_turbotaxcard.html. Please note that the support line included in this article may require some wait time.
      I hope this helps you.
      Thank you,
      Lisa Greene-Lewis

  49. My state return was processed on Feb. 15 but the funds have still not been deposited in my card account. It’s gonna be tough to blame this one on the IRS. Wait…let me guess, you’re protecting me from fraud by holding my money and drawing interest on the funds. How many millions of dollars in taxpayer funds are you making money off of? Nothing like interest free loans to make the bottom line look good. I smell a class action in your future.

    • Hi Bob,
      We are not holding your money. If there was a security hold on your refund card, your money was returned to the IRS and they will issue you a paper check. Please see the update here:
      Due to a significant rise in fraud across the industry, Intuit has put in place more stringent fraud detection and prevention controls to help ensure that only legitimate cardholders receive the refunds they are entitled to on a TurboTax Refund Card. In a small number of cases, we regret that a hold on some cards may impact legitimate cardholders. You can go here for additional information (see Security & Fraud Prevention): https://turbotaxcard.intuit.com/support/faq_turbotaxcard.html. Please note that the support line included in this article may require some wait time.
      Thank you,
      Lisa Greene-Lewis

  50. Checking many other sites and various blogs, it appears the IRS has been making DD’s every day of the week (at least Monday thru Friday), since processing began in mid-January. I am not concerned about Friday the 24th. Barring the unforeseen (which is risky to say this year), I’m pretty confident the DD will happen. By the way, the DD is directly to MY bank, not via SBBT or the TT debit card.

  51. Electronic return accepted Feb. 4. No information on WMR for many days. Get information late this past week that says deposit March 6. That is 30 days. I would expect 21 days at the most….which would be anytime NOW. So what’s up?

    • Filed and accepted on 2/3. Last week the WMR finally semi-worked and also provided the “receive by March 6″ date. Given various comments on a number of websites, I was pretty optimistic this date would get “better.” It did. As of this a.m. the DD date shows 2/24, exactly 21 days after acceptance. But exactly 14 days longer than normal!!

      • My comment is gone! I am not sure why the IRS says the 24th for you as I was told they are only depositing on Tuesdays this year unless they are changing that this week due to their delays. If so great. Mine still says should get DD on feb14th \and I had an accepted return 2/5.

      • Hi Lisa,
        I am not sure why I am being referred to the blog, I have already read it ,I was simply letting the others know that this is a common issue and that the date of the 24th may be misleading due to info given to me by the IRS that they do deposits on Tuesdays and have upcoming release dates of the 21st and the 28th.

        Thank You
        JLeonard

  52. It’s almost as if TurboTaxLisa just copy and paste to every response. I asked questions and never gotten a response. Let me try again. Is there a way I can change my direct deposit from TurboTax Card to mail a check? I’m worried with all the complaints YOUR company has and the association with the TurboTax Card. PLEASE ANSWER THAT QUESTION. Don’t give me a website to look at that doesn’t answer anything. I filed Feb 2, my federal was accepted Feb 2. It is now Feb 16th and I have contacted IRS multiple times to find out that they can’t provide any information. The IRS website doesn’t have any information on my return. WTH! Don’t tell me about the “delay” when my grouping isn’t in the “affected” group of people. I want information, and answers. After all, I am entitled. TurboTax is going to loose so much business after this year because of the lack of communication and finger pointing.

    • Hi Anne,
      I am only copying answers if people are asking the same questions over again. If you have not received your TurboTax card due to a hold being put on the card, a check will automatically be mailed to you by the IRS. Please see the update on the TurboTax refund card:
      Due to a significant rise in fraud across the industry, Intuit has put in place more stringent fraud detection and prevention controls to help ensure that only legitimate cardholders receive the refunds they are entitled to on a TurboTax Refund Card. In a small number of cases, we regret that a hold on some cards may impact legitimate cardholders. You can go here for additional information (see Security & Fraud Prevention): https://turbotaxcard.intuit.com/support/faq_turbotaxcard.html. Please note that the support line included in this article may require some wait time.
      I am sorry you are experiencing issues with your card and hope you receive your refund soon.
      Thank you,
      Lisa Greene-Lewis

  53. You guys suck.u have me waiting 12 days for money that was deposited feb
    6th.i will never use ur service ever again.i see u losing lots of custom ers and money next season.wat the hell are we paying u for
    are. u making money off us while our money just sits.everytime I call they tell me I have to wait another 5 to7 days.

    • Hi Alan,
      Sorry you feel this way and sorry about the delay. The delay you are experiencing is something we have no control over. Please read this blog post about the IRS updates we received on 2/10/12. Due to the recent amount of fraud industry wide the IRS is taking extra precautions and checking tax returns more thoroughly. This is an issue we have no control over.
      http://blog.turbotax.intuit.com/2012/02/11/irs-updates-wheres-my-refund/
      Thank you,
      Lisa Greene-Lewis

  54. I filed on feb 5th, 2012 There is no info on WMR Theoretically speaking my return should be DD tommorow but I can not confirm this. Does anyone have a functioning IRS number to talk to a live person that knows whats going on on their end. I mean I know there is an issue but I’d like to know something more than just being lumped in a group of unfortunate mishaps and lostn the dark. Thanks.

  55. PS. So there is a rumor that Turbo Tax is being investigated due to whatever reason and all accounts are froxen? <<<<insight?

    • Hi Jessica,
      No not true. Refund cards that have been flagged for suspicious activity have been frozen and are being investigated not TurboTax. There has been fraud industry wide per the IRS update so extra precaution is being taken to make sure claims for tax refunds are legitimate.
      Thank you,
      Lisa Greene-Lewis

  56. Now that the WMR tool is corrected should they be updateing the dates of which to expect your refund. I was at 2/21 now It says 2/14 but didn’t get it, so I am going to assume it will be the 21st with delayst….Shouldnt they be adjusting these dates so that ppl would stop freaking out? Why must they cause everyone grief, stress is a killer!

  57. doesn’t matter what the IRS even says… Turbo tax is still having ridiculous problems issuing refunds via their turbo tax card this year >:( I will NEVER use this service again…. I would still like to know what happened to my refund??? IRS deposited it but Turbo Tax says they’re lying!!!! lol

    • Hi Tina,
      I am sorry you feel this way.
      The IRS is experiencing processing delays which may have an impact on TurboTax card users. Here is the IRS update from 2/10 http://blog.turbotax.intuit.com/2012/02/11/irs-updates-wheres-my-refund/
      In addition, here is an update regarding the refund card:
      Regarding questions about the TurboTax Refund Card. Due to a significant rise in fraud across the industry, Intuit has put in place more stringent fraud detection and prevention controls to help ensure that only legitimate cardholders receive the refunds they are entitled to on a TurboTax Refund Card. In a small number of cases, we regret that a hold on some cards may impact legitimate cardholders. You can go here for additional information (see Security & Fraud Prevention): https://turbotaxcard.intuit.com/support/faq_turbotaxcard.html. Please note that the support line included in this article may require some wait time.
      Thank you,
      Lisa Greene-Lewis

      • the “IRS delay”does not apply to me… as I stated the IRS already Deposited my refund in a timely manner , as promised. and My turbo tax card is not a new one either. Turbo tax should really stop blaming the IRS (who Im sure really are experiencing delays for some) and take responsibility for the fact that they messed up something this year causing further delay.

  58. Hi turbo tax workers
    i e-filed on 1/23 was accepted the next day and was giving a approx. dd of the 1st by turbo tax thus being the reason i e-filed, when i checked my wheres my refund status it gave me a date of 2/7 a week later then turbo taxes date. i was ok with the misleading info until the date then changes from the 7th to no date at all. it has had a screen saying your refund has been received and is being processed since the 8th of this month which as of right now is 5 days. is this something you have seen a lot this year? also why is it stated on your tv commercials that you offer free audit protection yet i was prompted to pay for it before check out? lastly is turbo tax offering any refunds to customers like myself who could have filed and waited for a check and got it by now? thank you sorry if i sound rude im just a little worried and kinda want the money that i worked for.. thank you

    • Hi Jeremy,
      Sorry you are experiencing IRS date changes. This is an industry wide issue due to IRS processing delays, which we have no control over. Please see the full IRS update and IRS FAQs from Friday 2/10/12 http://blog.turbotax.intuit.com/2012/02/11/irs-updates-wheres-my-refund/

      Regarding the free audit protection we do provide that through Audit Support Guarantee. We also have audit defense where a trained tax professional represents you if you’re audited. There is a charge for Audit Defense. Read the differences below.

      Audit Support Guarantee

      Our new TurboTax Audit Support Guarantee provides FREE audit guidance from a trained tax professional to help you understand why the IRS contacted you and to answer your audit questions. Forget the guesswork and let our experts help you with:
      1. FREE one-on-one audit guidance from an experienced tax professional, by phone or live chat
      2. FREE answers to your audit questions, year-round
      3. FREE assistance on what to expect and how to prepare
      Free Audit Support Center

      Our FREE Audit Support Center download was created by expert tax professionals to make it easy for you to identify the exact type of IRS letter you received and how to respond. Included free with all TurboTax personal tax products, it provides comprehensive step-by-step guidance you can use at any time. It will also help you find out why the IRS contacted you, determine what it means and prepare your next steps.

      Audit Defense

      TurboTax Audit Defense provides full-service audit representation by a trained tax professional. We have teamed up with TaxResources Inc. to provide this audit representation service for those people who want to know that everything will be handled on their behalf, in the unlikely event of an audit. You will never have to meet with the IRS unless you want to (fees apply).

      Thank you,
      Lisa Greene-Lewis

    • Does anyone have anumber to IRS that get you a LIVE person not automated…..all the numbers seem to be not working.

  59. hi i filed my refund on feb 2nd through turbo tax and i have been checking the IRS web site and it still isn’t showing my refund up there? Can someone please help me?

  60. The refund anticipation date the IRS gives is the 15th, but where’s my refund states the 21st. Which one should I expect?

  61. WELL LET ME ASK YOU THIS THEN, WHAT IF THE 72 HOURS PASSED, IN MY CASE IT HAS, AND THERE IS STILL NOTHING SHOWING ON WMR?

  62. my refund is short 700 dollars and i cant get any answers to why. the customer service rep Tony Haywood, keep calling by my first name, cut my off when i was speaking and no answer to why i was charged 900 dollars for the service. can somebody that works for the turbo tax contact me with some answers?

    • Hi C.J.
      There can be many reasons why your tax refund is short. TurboTax is not one of them. TurboTax would not charge 900 for our service.
      The Department of Treasury’s Financial Management Service (FMS), which issues IRS tax refunds, has been authorized by Congress to conduct the Treasury Offset Program. Through this program, your refund or overpayment may have been reduced by FMS and offset to pay:

      * Past-due child support
      * Federal agency non-tax debts
      * State income tax obligations, or
      * Certain unemployment compensation debts owed a state.
      Please see this link to find out more http://www.irs.gov/taxtopics/tc203.html
      You can call the Department of Treasury FMS to find out if your tax refund was set up for offset or call the IRS at 949.829.1040.
      Thank you,
      Lisa Greene-Lewis

  63. I filed my taxes on Jan 27th and the IRS said that my refund will be deposited on Feb 8th. Well now it is saying that my refund was deposited but I haven’t seen a deposit of my refund. What should I do?

  64. I filed on January 17th 2012 and got approved that same day. It is now Febuary 10th of 2012. I have not recieved any money in my bank account. When I check wheres my refund it just states wait 6 weeks I will get it by then. Whats going on what happened to the 25th of January.

    • Hi John,
      Please see the updates that came from the IRS today (2/10/2012) on this blog post.

      Thank you,
      Lisa Greene-Lewis

  65. Just a suggestion here. It’s the IRS’s problem but people filed with you so they are going to be asking here. You might want to set up a link from this form to a status page where you explain the IRS situation and keep people updated even if to say that the problem continues and give new expected dates for refunds. A short explanation might be better because the page you direct people to doesn’t really say much. My main concern is not so much that I get my refund immediately although I’d like to get it soon. My first concern when I did not get info from WMR was – Does the IRS even have the return. You’ve stated that “accepted” means they do yet it’s still disconcerting to see the WMR site say they have no record. That’s where a status page that’s keeps people informed of what’s happening at IRS and length of delays and when WMR site is/ is not working that way I can have a better idea of when its really been too long and I should give them a call. The official IRS site is not doing a good job explaining the situation although today their instructions have improved some in that the instructions seem to indicate they will let us know when the length of time they should have had the return is long enough that we should be concerned enough to contact them. And just a comment to those waiting for refunds, you know the goverment messes up so if you’ve got the money spent before you actually get it in your hands that’s asking for problems. Last year I got audited and didn’t get my refund for 8 months. That’s one reason I was nervous about this at first because the WMR does not show they have your return during an audit and I actually did not know that it was being audited until I called them. The letter came a week or so later.

    • Hi Peggy,
      We were waiting for accurate information from the IRS, which we just received this evening(2/10/2012). I posted the update to the posts everyone is coming in on and I will also be drafting a post. We are working diligently to get you up to date information from the IRS.

      Thank you,
      Lisa Greene-Lewis

      • Lisa, Any chance you’d consider a job with the IRS? It’s clear the IRS needs a “communicator!” Seems to me the delay, i.e. at least 10 days or more, in posting a missive stating the WMR function is not working is inexcusable. To the “crowd”…go to IRS.gov, click on the Where’s My Refund link, and you’ll see just what Lisa is saying. Again…job with the IRS?

  66. My comment is this I am still being charged the same amount of money to efile and supposedly paying for all this faster service and obviously that is not happening. IRS or not turbo tax should not tell people that they are gonna get a quick return since the IRS had already started slowing the return process back in Jan. I filed on the 1st of Feb. and was repeat was expecting my return Feb 8. From what I can tell on the wheres my refund site the IRS is three weeks behind. Not a week. I don;t mind paying fees however all the behind the scenes for this quick return and how fast its gonna be need to be posted on Turbo Tax!

    • Hi Dana,
      TurboTax has no control over system changes made by the IRS. We also never give an exact day you will have your refund. TurboTax used the IRS refund cycle chart which says those are projected dates based on normal processing. TurboTax had no idea that these types of delays would occur.

      Please see the update that came to us from the IRS this evening (2/10/2012) that I put on the “Where’s my Refund?” post.

      Thank you,
      Lisa Greene-Lewis

  67. Filed Mine and Fiancé with Tubo Tax got an email saying IRS excepted my return. Then Checked where is my refund site a few days later and was told I would get a deposit on feb 7th. The 7th came and no depoist. On the 8th my fiance’s was deposit . Look at where is my refund for mine and it was changed to:

    If you file a complete and accurate tax return, your refund will be issued:
    within six weeks of the received date.
    my fiance and I are using the same bank.

    I am stressing out, for I still haven’t seen my refund. I know Tubo tax is not to blam but I would like to know if this something I need to worry about.

    • Hi April,
      We just received an update from the IRS this evening (2/10/12). Please see the update I posted on this blog post.

      Don’t stress as everything will be resolved soon and the information we received from the IRS this evening should answer your questions.

      Thank you,
      Lisa Greene-Lewis

  68. Why after 72 hours is there no data on my refund? Is it supose to say something about it do I need to keep checking back?

    • Hi,
      We just received an update from the IRS this evening and wanted to get the information out to you. Please read the update I included on this post.

      Thank you,
      Lisa Greene-Lewis

  69. I e-filed my tax return on the 2nd of February. When I checked the next day on my status, it showed that my tax return was accepted by the IRS on the 3rd of February..I waited 72 hours, and checked my refund status on the WMR website. I was told that it had no info on the refund and to wait a week. Today is the 10 of Feb, and when I go to the WMR website, it tells me that it has no info on my refund. I should I call the IRS or should I call you guys….I need help

    • Hello everyone,

      The IRS has updated it’s Where’s My Refund site with additional FAQs: http://www.irs.gov/newsroom/article/0,,id=254102,00.html
      We want to quickly share any updates we receive through IRS because we know many of you are still waiting for your refund status and estimated direct deposit date. We really appreciate your patience in this really frustrating time and we’ll continue to provide updates as we receive them from IRS.

      Thank you,
      Lisa Greene-Lewis

      • Just read what’s on that site and unless I missed something it does not address the problem of the WMR site not finding your return more than 72 hours after it has been accepts. Many of us complaining here are upset because the IRS says it has no record of our return. In my case its been 9 days since my return has been accepted and they don’t acknowledge even having the return. I know its not your problem but they really need to address that situation. Since you sent the return to them it makes may of us wonder if they have the return.

      • Hi Peggy,
        We just received an update from the IRS today 2/10/2012 which I posted on this post. Please check the update on this post for the latest information we received from the IRS this evening.

        Thank you,
        Lisa Greene-Lewis

  70. I’ve electronically filed with turbo tax. My return has been accepted according to an email from Intuit. However, when I went to the IRS (Where’s my refund) website, it states they have no information concerning my return. So my concern is, where’s my refund? Oh, and by the way, yes I waited 72 hours

  71. I completed my return via e-file (not by 11am deadline) on Feb 1. It was accepted within 1/2. Yesterday the IRS website “where’s my refund” showed expected deposit date of 02/21/2012. Today, it cannot find it and gives no information. I honestly have never had this happen before, in the many years I have turbotax e-filed. Why would it give me a date before (although later than normal), then the next day cannot find it?

    • Hi Amanda,
      It has nothing to do with TurboTax. This is an industry wide issue that is occuring whether you use TurboTax, a tax store, or another software. We do not accept your tax return or issue your check.
      The IRS is experiencing processing delays due to changes in their system.
      Please see the statement directly from the IRS :You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter
      Sorry for the IRS delay. I hope you receive your tax refund soon.
      Thank you,
      Lisa Greene-Lewis

  72. Go TurboTaxLisa! I am sorry you have to deal with some of this people who cannot read or research huge topics that have been going on for two weeks now about the IRS and their delays. TurboTax is the best! I do love how you are doing your best to help you with issues that are not even related to your service. Keep up the good work. – a satisfied customer.

    • Thank you so much. Yes we are trying to help as best we can with something we have no control over. You are right this is an industry wide issue and has nothing to do with TurboTax software and the transmission of tax files. I wish everyone could understand that we don’t accept the tax returns and issue the refund checks. We would love nothing more than to have everyone receive their refunds as soon as possible. In addition, the IRS has always stated on the refund cycle chart that their dates are projected dates based on normal processing.

      Thank you,
      Lisa Greene-Lewis

  73. I Have done everything and now I have to call back tomorrow because even the IRS says it was deposited. The F%^&*^ Card company says it hasn’t Been deposited. YOUR CARD COMPANY says it has NOT been deposited. I SHOULD HAVE received it Feb. First. What I am experiencing IS NOT an industry wide issue but a COMPANY YOU CONTRACTED. YOU ARE NOT WELCOME. I re-itterate I will not be using your joke of a system next year. Delays are always an industry wide thing but when The IRS says it is deposited and the card company says it’s NOT….. Not only that I am STILL WAITING for a supervisor to call me!!!! They told me it would be later today and well look at that! No call. Next to send a letter to the BBB.

    • Hi K.Garcia,
      There is an issue with the IRS processing refunds late as well as for customer’s protection there have also been additional security measures put into place for credit cards. Please call the the number on the back of your credit card and ask if your refund has attempted to be deposited to your card and if so if it was rejected. They will let you know if it was rejected and what steps need to be followed.

      Phone number to call 1.866.543.9160

      Thank you,
      Lisa Greene-Lewis

  74. So IRS says deposited on 02/01/2012 as of today 02/08/2012 still not on the card. Called IRS and Turbo Tax AND IRS no problems there and no money on the turbotax card. Not using turbo tax again since they told me I have to call the card. I know the information is correct as my paypal linked to the card no problem with the same information. No thank you turbo tax I will go back to Tax Act next year as they actually work.Yes there are delays but I know people who filed AFTER and BEFORE me that used other companies and have their taxes back. These Delays are TURBO TAX’S responsibilities!!! DO NOT USE TURBO TAX!!!!

    • Hi K. Garcia,
      We are sorry you have not received your refund, but this is an industry wide issue. If you look at any other tax software company’s blog comments you will see they are experiencing the same issues. You cannot go by other taxpayer’s situations they are all different. The IRS says that their processing times are based on normal processing times. In addition, they experienced delays due to changes in their systems. Please call 866/543-9160 regarding your TurboTax card.

      If your tax return was accepted you should receive your tax refund soon.
      Thank you,
      Lisa Greene-Lewis

  75. Turbo Tax efiled my return on Jan. 31st and I received the notification that the return was accepted by the IRS. It is still not showing up on “Where is My Refund”. It will be an entire week tomorrow. I do not know what I should be doing here!

    • Hi Stephwalt,
      Sorry about the delay. Please see the IRS links at the bottom of this post regarding IRS system delays.
      If your tax returns were accepted I’m sure your tax refund soon.
      Thank you,
      Lisa Greene-Lewis

  76. Received confirmation that both federal and state accepted on Feb 2 but still when i go to wmr says can not find what is going on i have used turbine tax for years but never had this happen something better be done

    • Hi Jessica,
      I am sorry about your tax refund. Please see the IRS links at the bottom of this blog post regarding IRS system updates, which caused the delay. This has nothing to do with TurboTax. We do not issue your check. This is an industry wide issue that is occurring whether you go to an independent CPA, a tax store, or prepare using other software.
      If you tax return was accepted I am sure you will be receiving your tax refund soon.
      Thank you,
      Lisa Greene-Lewis

      • Does TurboTax have a clear explanation from the IRS as to what is going on with “Where’s My Refund (WMR)?” This function is not working and hasn’t worked for over a week. It’s now been six days since my TT filing was accepted, but I have no clue as to when the refund will be deposited. The IRS’s instruction to not check back for “at least a week” is tremendously arrogant.” The taxpayers are the customers and, oh, by the way, we pay the bills!

      • Hi Rick,
        The IRS is experiencing processing delays. Please see the IRS links in my answers to other comments on this blog post.
        Thank you,
        Lisa Greene-lewis

  77. ive used turbo tax for many years 1st i feel i was way over charged and 2nd the irs said they deposited on feb 1st and i havent gotten anything next year ill be going somewhere else

  78. Reading through these comments was very frustrating. Every question got a slightly altered version of the same copy/paste answer, but the questions were not the same! I realize that TurboTax has NOTHING to do with when the IRS issues refunds. My refund said accepted, the same day I filed. It has been about a week, and “wheres my refund” can’t find the return. Does this mean that the return was not accepted? Was there an error? Do I need to do anything to fix it? Again, my question isn’t about processing delays or when I’ll get my money. Why does TurboTax say my refund had been accepted, but the IRS has no record of it?

  79. I called the IRS yesterday to check my refund status, and some lady stated that my return showed rejected per turbotax on 01/17/2012.This was true, but I corrected the error and TURBOTAX showed my return was accepted on 01/23/2012.The lady at the IRS stated they did not have the updated accepted tax return.HOW COULD THIS BE? WAS SHE WRONG.SHE SOUNDED CONFUSED.I’m confused because when I check the WMR tool it shows my refund should be deposited on 02/07/2012.

  80. the irs said my refund was deposited on feb 1st so wheres it at?? i get that they are having problems but i they gave it to turbo tax to deposit on my card on feb 1st wheres it at

    • I’m furious with turbo tax right now too. My issue is with their card they issue. My account has been on lock for no reason. Had to fax off social, drivers license, and proof of address and my account is still closed. On top of that, the IRS shows they deposited the money in the account on the 30th, today is the 6th and I still see nothing. I honestly believe the banks are holding the cash to gain interest. I’ve seen a lot of complaints about green dot (who runs turbo tax cards) on the better business bureau website. I’ll be adding mine as well, and encourage everyone else to do the same.

      • Hi Andrew,
        Sorry for the inconvenience, but due to the amount of fraud industry wide, TurboTax had to put more security measures in place for your protection. Please see the update regarding refund cards:
        Due to a significant rise in fraud across the industry, Intuit has put in place more stringent fraud detection and prevention controls to help ensure that only legitimate cardholders receive the refunds they are entitled to on a TurboTax Refund Card. In a small number of cases, we regret that a hold on some cards may impact legitimate cardholders. You can go here for additional information (see Security & Fraud Prevention): https://turbotaxcard.intuit.com/support/faq_turbotaxcard.html. Please note that the support line included in this article may require some wait time.
        I can assure you there is no intention to hold your money. We just want to protect our customers. I hope you receive your refund soon.
        Thank you,
        Lisa Greene-Lewis

  81. Why is every reply the same! I filed mine on the 17 and was accepted on 1/18 WMR stated it was direct deposited on 2/1 and guess what I still dont have it! This is getting really annoying that the IRS which is not even in America, or a true business here, can not give a correct date much less turbo tax, I have used turbo tax for 7 years and never had this issue before.

  82. I received an acceptance email and already got state refund. Federal has still not shown up. Tried to check status and shows not found. Accepted on jan 17th. Wow….. Used turbo tax for many years…. Not happy this year

  83. The IRS website says that my refund was to be deposited on Jan 30, 2012 it is now February 2, 2012 and still nothing. Should I be worried? I have called my bank and there is nothing pneding.

    • Hi CG,
      No you should not be worried. The IRS is experiencing processing delays. Please see the link from the IRS on this post regarding updates.
      Thank you,
      Lisa Greene-Lewis

    • cg if u call 8008291954 irs hotline they will tell u if it was actually deposited… and its automated anytime days real person… gd luck

  84. I filed on January 16th…My taxes got accepted on 01/23/2012 but I have yet to see an update.The inital date of DD on my TURBOTAX card was 02/01/2012.Now its been moved to 02/07/2012.Problem is, my friend did her taxes at H&R block on 01/21/2012 and received a check from H&R block on 01/31/2012.Now i know you keep saying its not TURBOTAXES fault for the delays, however I heard that TURBOTAX is being audited by the IRS and all TURBOTAX customers will experience delays for DD…Is this true?

    • Hi Shawna,
      Not in the slightest bit. We are a partner with the IRS and they support our company. Now to address your question about why your friend is receiving her refund before you. Per the IRS, their refund cycle chart is based on PROJECTED dates and normal processing. Some returns require additional verification of information. In addition, the IRS is now experiencing processing delays due to changes in their processes unrelated to TurboTax. Please see the link to their update below:
      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp.

      We understand your tax refund is important to you, however we have no control over when it is issued to you.
      Hopefully you will receive it soon.
      Thank you,
      Lisa Greene-Lewis

  85. I recieved a email from the bank saying my deposit date was changed to Feb 1st which is on a wednesday, years prior the irs normally deposited on a friday. but today is wednesday and I did not recieve my return.

  86. Just a quick question for clarification, I filed my taxes with Turbo Tax on Jan 27th 2012. I received an email later the same day saying my return had been accepted and that status updates via the IRS tool would be available after a 72 hour wait. After waiting a few days I checked up today (Jan 31st 2012) with the IRS and I get the message “We are sorry, we cannot provide any information about your refund.” Does this mean my e-filed return has been lost by the IRS or just that their systems haven’t been updated to reflect its current status even after 4 days?

    • Hi RH,
      It would just mean that their system was not updated if your return was already accepted.
      Thank you,
      Lisa Greene-Lewis

      • JC IF TURBO TAX CANT GUARANTEE THE REFUND WILL BE IN MY ACCT. IN 7 DAYS BECAUSE ITS UP TO THE IRS THEN WHY SAY IT WILL BE THERE IN 7 DAYS TO BEGIN WITH. WHY MAKE A PROMISE THE IRS CANT KEEP .

      • Hi Jesse,
        Sorry about your refund. I wish we would have known about the issue as well. As you will see, the IRS refund cycle chart used IRS original cycle times which are also estimates. On 1/26, they notified us of the changes to their systems. Please see the links on this posts.
        If your tax return was accepted, I’m sure you will receive your tax return soon.
        Thank you,
        Lisa Greene-Lewis

  87. i just got done doing my taxes for the first time and i got the turbo tax card and my federal was accepted the 31st when will i ge tmy refund

    • Hi Jeff,
      Congratulations on completing your taxes!
      The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.

  88. every year mine says this and never updates

    Refund Status Results

    We are sorry, we cannot provide any information about your refund.

    It can take up to 3 weeks to process your return. Please wait at least one week before you log-on again to check the status of your refund.

    • Hi Rocelyn,
      The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.
      Thank you,
      Lisa Greene-Lewis

  89. This is ridiculous we “e-filed” the 17th and got an acceptance the next day and was told 7 to 10 days tommorow will be 2 WEEKS really really dissapointing i must say almost makes me wanna go back to H&R block. And yes we have clicked the irs wheres my refund tab and it has responded back it has been accepted if u dont owe and are no other delays it will take 72 hours to process THAT WAS 8 DAYS AGO. So apparently there is some delay huh lol wow.

    • Hi Jonathan,
      The delay has nothing to do with TurboTax. We transmitted your tax return on 1/17 when the IRS began accepting e-files. Once it is transmitted, the IRS accepts your tax return and has to send your deposit. The delays you are experiencing are industry wide due to IRS processing delays. Please see more information from the IRS below.

      The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      Thank you,
      Lisa Greene-Lewis

  90. well i got three retune date one form turbotx app it was for 1/27/12 than i was on sbbt site and it was for 2/1/12 than i used wmf irs and it was for 1/31/12 so i dont no wait day im geting my refund but i no mthis is BS if u wont a date call the IRS it thak 30min to talk to someone but thay will give u a date when thay deposit it if this help ppl

    • Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.

      Thank you,
      Lisa Greene-Lewis

  91. My refund on IRS-wheres my refund stated I would see it no later than Jan 31st, my bank does not put holds on ACH Tax returns and they do not show anything for deposit??? Is something wrong with my return? Shouldnt my money be in there first thing this morning?

    • Hi Angela,
      The IRS is experiencing processing delays. Please see the IRS explanation at the bottom of this post.
      Thank you,
      Lisa Greene-Lewis

  92. The turbotax app says I’m supposed to receive my return today and it hadn’t gone through yet so I checked the IRS website where’s my refund and it says not till jan 31. So which is it?

    • Hi Claudia,
      Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.

      Thank you,
      Lisa Greene-Lewis

  93. I did my taxes with Turbotax on the 18th and it was accepted on the 19th. I was checking the WMR site every day and it was giving me a date of 2/7/12 which is fine. However today I checked my status on WMR and its like they dont have me in the system anymore. WHY IS THIS????

    • Hi Serina,
      Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.

      Thank you,
      Lisa Greene-Lewis

  94. I got an email stating that my federal return was accepted on 1/24/12 and that my expected return is 2/1/12. Yet, i checked WMR and they just registered that my taxes have been filed and that I’m going to get my refund on 2/7/12. My question is, do you guys know if the IRS uses the date they actually accept the claim to make the refund or if they use the date that their system registers your claim?

    • Hi DeeDee,
      The projected date is from acceptance, but the IRS is experiencing delays. Please see below:
      Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.

      Thank you,
      Lisa Greene-Lewis

  95. Every time I go to the WMR website it can never find my information! When I sign into turbo tax it says that my return was accepted. They were accepted on the 18th. I am using the turbo tax card an I haven’t received my refund! Can anyone please tell me whats going on???

    • Hi Jezzika,
      Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.

      Thank you,
      Lisa Greene-Lewis

  96. Did my Taxes and recieved the notices of acceptance from the IRS. IRS website, Where’s my Refund” gave us a direct deposit date on Jan 25th 2012 (which is today). Called the bank and they told me they do not have a pending deposit from the IRS. Guess I’ll have to impose a late payment penelty fee on the IRS. It’s only fair if “we” pay late.

    • Hi Jeff,
      Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.

      Thank you,
      Lisa Greene-Lewis

  97. looking at the comments from last year, this year is going to be the same. I was told estimated deposit date was today 01/25/2012 but nothing on my card. Not sure if this was the way to go but I wanna beleive in TurboTax. I have used them the last two years and no problems but both years I took paper check in the mail..this year I took the rapid refund card…but so far there is nothing rapid about it. Its got me biting my nails, sleepless nights cuz now there is nothing to do but worry. The “where’s my refund” sight is down (how convenient)…can someone, anyone let me know if there was actually one single deposit on the rapid refund cards today…at least then I know whether to panic or not~!!!!

    • Hi Valerie
      Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.

      Thank you,
      Lisa Greene-Lewis

  98. My tax return was processed and accepted on 1/18/2012. I even recieved an email that funds should be deposited today. Any ideas what is going on?

    • Hi Katie,
      Per the IRS, the IRS e-file refund cycle chart has projected dates based on normal processing and assumes your return does not require further review. There may be situations where some returns require more review than others. In addition per the IRS, your financial institution may take an additional five days to deposit your funds into your account. Please see this information per the IRS refund cycle chart http://www.irs.gov/pub/irs-pdf/p2043.pdfSimilar
      Please note, once your tax return is electronically transmitted to the IRS, we do not have control over the IRS accepting your return and depositing your funds.
      If you received notice that your return was accepted you should receive your deposit, but please keep the above information per the IRS in mind.

      Thank you,
      Lisa Greene-Lewis

  99. The IRS Where’s my refund site states I should have my refund today January 25th. But nothing was on my turbotax card when I woke up this morning. Is there any information you can give me? Could it show up later in the day?

    • Hi Danielle,
      Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.

      Thank you,
      Lisa Greene-Lewis

  100. i filed and the irs website gave me a date then i checked again and it said 6 weeks to process now it says on irs website tech difuculties ami still gone recieve my return on tht first date they sent

  101. The irs accepted my taxes on 1\17 and it says that 72 hours after acceptance, I should be ale to check the status and deposit date…but the irs’ where’s my refund thing keeps saying they can’t give me any info…any idea why? I can’t seem to get a person on any of the irs 800 numbers.

    • Hi Jenny,
      Thank you for contacting TurboTax. The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

      The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

      You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

      We understand your tax refund is important to you and we are actively working with IRS to ensure our customers’ refunds are processed as quickly as possible.
      Thank you,
      Lisa Greene-Lewis

  102. I filed my taxes online with turbotax and the status stills says pending after 3 days.

    How do i find out if turbotax really filed my tax form?

    • Hi Hakeem,
      All taxes that were filed with TurboTax and were requested to be e-filed were electronically transmitted to the IRS on 1/17 when they started accepting them. The IRS gives an estimated time of up to 48 hours to be notified of acceptance, however they emphasize also that this is an estimate. Keep in mind that they just started accepting electronically filed tax returns on 1/17 and they have a lot to process. Also note, some people may receive notice of acceptance before others since everybody’s tax situation is different.
      You should hear something from the IRS soon if you have not already.
      Thank you,
      Lisa Greene-Lewis

  103. Lou,Your update titled “Now, the REAL truth about Lou” has left us all wondering how they can stand back and blame you for all that is wrong yet take credit for all that is right. We appreciate your response back to what was some harsh allegations.

  104. irs website says that my refund will be deposited today on the 21 of october but still no money on the card should i b concerned

  105. hi my federal refund was sent back, because of the address so i called to change it. they told me there where going to resend it that i should be getting it in 2 to 3 weeks, is there any way i can go to the office and pick it up?

  106. i called the irs office to change my address, they told me they where going to mailed it its been 3 weeks now and i havent received anything help please

  107. WHEN I DID MY TAXES BY E-FILE ON TURBO TAX I CHOSE THE OPTION TO RECIEVE A DEBIT CARD(GREEN DOT)BUT I DIDN’T QUALIFY FOR SOME REASON I FILED 4/16 AND HERE IT IS 5/16 AND STILL NOTHING MY DATE ON WMR ON IRS WEBSITE KEEP CHANGING AND SAYING IT IS PROCESSING. I CALLED THEM BUT THEY CAN’T GIVE ME ANY ADDITIONAL INFO FROM WHAT THE SITE SAY DOES THIS MEAN THEY WILL BE MAILING ME A PAPER CHECK?

  108. Ok so I filed in Jan but put in the wrong account # for dd, so the money was then mailed to my old address, the problem is that I moved to AK right after I efiled and I couldn’t update my mailing address cause my husband hadn’t gotten our apt with a new mailing address yet. So after calling and calling and calling various numbers and waiting weeks on end someone at TT was kind enough to give me another TT # to call and told me to wait till I get a rep. Once I got said rep on the phone (2 weeks ago now) I explained my situation, she then told me she would have my check canceled and she would email me a document to request a change of address. Well I gave the address to the rep, she read it back to me w/ spelling and all so I know it was correct, and told me I will have to fill out that form and send copies of 2 forms of ID… problem is I still havn’t received the email!! Really what gives? Because of all this drama, me and my husband have been sleeping and sitting on the floor because that money is to get us furniture. Also I can’t get any answers about my state return from GA, I mean come on if you are gonna be charging me 89 bucks I would expect to at least get some answers!!

  109. UNBELIEVABLE…be careful when you get charged on your credit card..they charged me double..i had to fight to get a refund which they told me it would take 5 days..well that was april 11, and its now april 27..still no credit adjustment on my card..they assured me it would be refunded and credited back to my account.i guess another 5 days will know the answer

  110. First, my return didnt come when it was suppose to so i call and they said i would have to wait until it got returned in the mail because it must have not gotten delivered properly…so i wait and wen i call bak they say the got it and was sending it out tht day…and now wen i check the wheres my refund status, its saying there was an error processing your tax refund, call and report reference number 1201…so wat gives??

  111. i e-filed in early march, got approved within 3 hours, and processed in less than a day. seems simple and clean cut but it’s now been a month and i still haven’t seen a dime. any advice? i know it got approved, i tracked it every single day and saw that i should’ve recieved it within 10-14 days. but no return yet.

  112. Good news! Looks like they are starting to send out refunds for those of us who were repaying the home buy’s credit. I talked to 2 IRS agents. One said April 9th the other was not as specific but he said it should be any time now.

    I just checked on IRS.gov and it stated by April 12. So at least there is an end in sight. This has been crazy for those of us who never have had problems with filing and refunds in the past.

  113. I was told by turbotax that I would get my education credit(I am a college student). When it went through the IRS they decided that because my parents can claim me (they were not going to claim me because I paid for most things I needed this year) that I am not able to get the credit. Turbotax software clearly showed that if my parents do not claim me, even if they could, that I would get this amount back. I eventually received an email saying that turbotax will pull the fee for using turbotax directly from my banking account(which does not have enough money in it to pay the charges). I called turbotax to complain that they were wrong about my refund, and that I am completely unhappy with the service this year. I don’t want to be charged fees when turbotax is so inaccurate. They told me that they would cancel the charges against me. Yesterday I received another email telling me that I was going to be charged again. This email came after I was told I would not be charged. It also told me that if I tried to pay any other way rather than that bank account I would probably be charged twice since it has now passed the date. I dealt with the problem before hand so it would not take from an account that does not have enough money. I also had the fees waved. What is this about?

  114. I filed with TurboTax on 03-04-11 and was supposed to receive an e-filed return on 03-14-11 through the Santa Barbara Tax Products Group. They never transferred either of my returns electronically and on 03-20-11 I received a phyisical check for my federal return. I still have not received my state return. I have tried to contact Santa Barbara Tax and Turbo Tax but get nowhere. I am very displeased and frustrated. I need help… where is my state refund?

  115. Seems that if you are paying back a First time home owners loan that they are have trouble processing those electronically and haven’t been able to process anyone’s refund that submit that form.

    -Ben

  116. Ok my thing is simple i filed the 27th with turbo tax and when i was done it said my estimated return date is March 18 but I checked the IRS where is my refund and they say it wont be mailed out till the 18th so would that mean it wont get here till way after the 18th?

  117. Well, my husband and I filed w/Turbo tax Jan.28th, it is now march 12th and still no sign of a refund. The IRS said, as of Monday March 7th, that it is just now being processed. We were guaranteed our refund (e-file) by the 11th of February. Did not happen. I think we’ll be going back to our regular tax preparer next year.

  118. HI Karen,

    No, that is not related to choosing direct deposit in TurboTax.

    I recommend calling the IRS, per the instructions you received from the Where’s My Refund tool. They should be able to tell you why your refund is being delayed.

    Ashley

  119. So uhm, the IRS page says my money was deposited on march 2nd, and it’s now the 5th, I called yesterday on the 4th and asked my bank if there was a pending deposit, and there is not. The IRS page says wait till the 7th to call them if there was a problem. So no money, the IRS says they deposited.. looks like I’m another person on this list.

  120. I received an e-mail saying my refund was not enough to cover my TT fees. The letter indicated that some funds may be deducted for back child support etc. I contacted the IRS and they indicated my taxes were still being processesed and that my refund was still expected to be what I originally believed it to be. You’re really going to extract your fee from my personal bank account when the IRS hasn’t even completed processing my refund? If anything you should be refunding the cost of my tax preparation. Your company is the one who made the DD error. Definitely contacting the Better Buisness Bureau.

  121. I filed on the 4th of Febuary. It’s almost March 4th I got half of my refund last friday and I’m still waiting on the other half. I don’t understand why I only got half of it, and why it’s taking so long.. Someone please HELP!

    -Joanna

  122. I filed trough Turbo Tax. At the end it gave an option to put in separate accounts. This is what I did since my spouse and I are separating.

    I’ve checked and it looks like all is going to his account.

    Why is this?

  123. My first turbo tax card was supposed to be sent on feb 4th, i didnt receive it(10 days) so i called them and canceled the first one. Now they said they sent it on feb 21st i yet have recieved it, I even called to verify my address numerous times. Why the delay? frustrated!

  124. I am reading a lot about a program glitch with Turbo Tax this year. I opted for direct deposit and for TT fees to be deducted from the return. With the delays is anyone getting an IRS website error message similar to this? The IRS said they do not see any errors or reasons the return is being delayed. I was supposed to have a refund February 25th.

    Refund Status Results

    There is a delay in processing your tax return. For more information, please continue.

    If you have questions or need additional information, please have the following on hand when you call:

    A copy of this page.

    A copy of your tax return.

    The Social Security Number, Filing Status, and refund amount claimed on your return.

    Any notice that you have received concerning your refund.

    Please mention reference number 1201 to the IRS Customer Service Representative.

  125. I just spoke to the IRS and my refund WILL be deposited this Friday. The agent I spoke to was wondering where TT got the information that my refund would not be enough to cover the fee because it is way more than enough for that.

  126. Hi, my refund was accepted on Feb. 7th and I haven’t gotten my refund. I don’t think I know the dollar amount to check the status of my refund (I know, I messed up). Help please?

  127. Turbo Tax, The IRS has already taken out what they were supposed to and said that they deposited a certain amount on the 25th. The bank said they received an amount that was $1400 less than that amount and their is still no money on my card!@! Where is my money???? The bank received money on Friday and even though it was not the correct amount they still stated that they received and I still have a 0 balance MONDAY MORNING.

  128. The wmr is showing the 1201 reference as well. The agent I spoke to said it will be processed by March 1st. However I received an email today from TT telling me that my refund after adjustments was not enough to pay their fee and it would be taken from my account??? If the IRS is telling me I still have a refund coming then how can TT’s system send such a messed up email to me. Just because there is a delay in my refund does not mean I won’t get one. And I am with a few other people here, what happens if my money goes to university bank and u have told me I am not getting a refund??? I used H&R Block last year and believe me I am using them next year period, no more TT for me thank you.

  129. Ok so I file my taxes on the 12th of Feb and today is the 26th of Feb and still no refund..

    I went to the IRS.Gov website to check WHERE’S MY REFUND and I keep getting the same message: I’m sorry but we have no information on your refund right now! I have check the website on three different times and still the same message. What should I do now ?

  130. The Irs deposited an amount of $xxxx.xx on Friday February 25,2011. The “Santa Barbara Tax Group” (Who is this??)” stated that they received the amount of over $1000 less than the amount that the IRS deposited. WTF?? If I had known that the simple act of depositing my money to this card would be so difficult then I would have never agreed to this. Please tell me what is going on. It is impossible to speak to a human being. I expected my full refund less fees to be “quickly” deposited to my turbo tax card.

  131. i was supposed to get my refund today febuary the 25th and i did not get it and the i r s wheres my refund keeps saying my social number is incorrect why is this when will i get my refund

  132. Hi NYTaxedout,

    We know waiting for your refund is frustrating, unfortunately it is out of our hands!

    But maybe I can help clarify a few things. SBBT is the bank that is used if you chose to pay for your TurboTax fees out of your refund or put your refund on a TurboTax Refund Card. Putting your refund on your refund card does not delay the time it takes to receive your refund.

    The reason the bank told you that if you did not receive your refund today, you would get it next Friday is because the IRS only processes refunds once a week, on Fridays. Here is a link to the IRS Refund Cycle Chart, that shows the IRS processing cycle: http://www.irs.gov/pub/irs-pdf/p2043.pdf

    Hope this helps clarify and hope you get your refund today!

    Ashley

  133. Soooo, What is going on in TURBOTAX LAND??? Efiled and accepted on Feb 15th, Direct Deposit to my Turbo Tax Card is scheduled for today Feb 25th 2011 per IRS.gov “where is my refund” Yet I don’t have any money yet! I don’t get it.Who is SBTG, news to me they handle the Turbotax Card, maybe we should change the name. So I called them no help, if I don’t get it today I wont get it until next Friday now? they only do one deposit a week?? What is that? Who are you people dealing with, Wy do I get charged to expedite my refund when its not expedited. IRS says my refund is coming today, If I don’t get it then the banks are holding my money to get interest on it.

  134. Hi Jared,

    If the IRS estimates that you will receive your refund today, you should receive it today. Using direct deposit and having your TurboTax fees taken out of your refund does not delay the amount of time it takes to get your refund.

    Hope this helps.

    Ashley

  135. we were to get our refund today, only to find out

    turbo tax never filed it.. I have been on hold almost 3 hours trying to get answers. we have never has this problem with turbo tax before. I use them all the time.

  136. Ok the irs delayed my return, small offset.turbo tax said it was going to take what I owed them out of my acct instead of my return hasn’t happens yet now the irs says I am to receive my direct deposits today it hasn’t I figure the university bank has it when will I get me return

  137. Hi Gina,

    Sorry about that! Misunderstood your question.

    Due to an unusually high volume of tax returns, the IRS may be experiencing processing delays. As a result, the IRS may have made changes to expected refund dates. This doesn’t mean there is something wrong with your tax return.

    Let me know if you have any other questions.

    Ashley

  138. I understand your reply, but you really didn’t address my question. I am trying to determine if there is an issue with my refund. I have never had a delay before and I haven’t done anything different than last year. I am not sure why they are saying there is a processing delay. Do you think there is an audit or are they just backed up due to all the bad weather… I can’t reach an actual human being to speak with to find out. Do you have any other numbers to call to speak with someone other than automated.

  139. Hi Gina,

    Sorry you haven’t gotten your refund yet. Unfortunately, there is nothing TurboTax can do to get you your refund faster. Once TurboTax transmits your return to the IRS, the IRS takes over processing your return and issuing your refund. TurboTax has no control over the dates the IRS quotes/projects.

    Here is a visualization of the what happens to your tax return/refund once you’ve filed it: http://blog.turbotax.intuit.com/tax-tips/dude-wheres-my-refund/02212011-5547

    Hope you get your refund soon.

    Ashley

  140. In response to the person who wrote:

    “I called TurboTax (2 hours waiting on a rep.). They said there was a glitch in their application. Only if you direct deposited and also ask TT to take their fee from the refund.”

    Did TT actually give a time frame for this to be corrected? My refund falls into this category as well. I asked for direct deposit and for TT to take their fee from the refund. Hoped to see the deposit happen today as expected. My car died on me last night. ~ugh~

    Wondering if the other folks got the message to call the IRS about code 1201.

  141. I e-filed with Turbo Tax and I was supposed to get my refund direct deposited today the 25th- did not get it. Now it says the 8th of March and prior to that it said the 1st of March. I can’t get ahold of a human being to find out what the problem is. All it says is “Your expected refund date has been changed due to processing delays. You should receive your refund by March 8, 2011.” There isn’t any code to refer to and when I call the number I only get the same information here. Is there a problem with my return or are they just backed up?????? I have used Turbo Tax for years and never had a problem!!

  142. Hi Elizabeth,

    No need to worry. If you chose the Refund Transfer option in TurboTax, you would receive a confirmation e-mail from University National Bank of Saint Paul, MN. They will provide you an estimated date of when to expect your tax refund from the IRS.

    Ashley

  143. I use Turbo Tax every year and have never had a problem. I received my federal tax return back in less time then Turbo Tax estimated. I filed on the 11th of February and my return was in my account on the 18th of February. I’m shocked to read some of these comments. I would be highly upset if any of these things happened to me. Instead of using TurboTax’s Where’ My Refund, I suggest using the Where’s My Refund on http://www.IRS.gov; it provides accurate information and updates as soon as anything changes with your return.

  144. Good Morning:

    I rec’d an email from University Bank that seems suspicious. Is my refund going to be direct deposited? What is University Bank? Do I need to be worried? Please do reply – I saw another poster had also mentioned University bank, but there did not seem to be a reply.

  145. I filed my taxes with electronic deposit through Turbo tax Jan 18. The IRS accepted it Jan. 19. I have had 3 delays from the IRS. I had no mistakes, I owe no money, etc… And, now the IRS is posting that I will get my check will be mailed this Friday. I got a hold of an IRS representative (30 minutes) who said there were no problems with my EZ Form. However, there was nothing about Direct Deposit and that it could take up to six weeks before I get my tax return.

    I called TurboTax (2 hours waiting on a rep.). They said there was a glitch in their application. Only if you direct deposited and also ask TT to take their fee from the refund.

    I have received my refund within two weeks for the last 30 years. I have used TurboTax for the last 8 years with no problem.

    They assured me that my refund would be a full refund. However, I have to wonder. When I go the government site, Where’s My Refund the amount of refund reflects their deduction.

  146. I efiled through tt and it was accepted by IRS on 1/26/11 and I had a direct deposit date of 2/4/11. It then changed to 2/11/11. I then recvd an email from turbo tax of the error that my direct deposit info didnt route over to the IRS.

    The WMR website said there are processing delays, and currently it says

    “Your tax refund is scheduled to be mailed on February 25, 2011. If you do not receive the refund by March 25, 2011, please contact us again. We are unable to take any action until then”

    Why do they have such a large window for me to recv my refund? Will it actually get mailed that day? Or am I lookin at 4 more weeks?

    Please help, any answers are appreciated.

  147. It’s unfortunate that some people haven’t gotten their refunds yet but I’m pretty sure Turbotax will take care of the situation. Turbotax has worked out great for a lot of customers for years now.

  148. I was supposed to receive my refund via direct deposit on January 28th. I am still waiting. The IRS only tells me there is a delay in processing. I did not got an e-mail from turbo tax. I have used turbo tax for 5 years and have never had a problem. WHAT’S GOING ON? WHY HAVEN’T I BEEN NOTIFIED?

  149. I am very disappointed in the way Turbotax handled this issue. I filed using efile with direct deposit option and I paid the fees upfront using the Credit card. Not only did I get my refund as stated by Turbotax on Feb 11th, I never got any communication from Turbotax explaining the delay. Come next year I will be looking at other options for efiling. From Turbotax end, one decent way to make up for this incompetency would have been some sort of rebate\moneyback given to the affected population. Well, if the company is not even willing to acknowledge the problem or do the damage control by reaching out to the customers, this kind of an action would be too much to expect I guess.

  150. All this and I am supposed to feel safe that you have my bank account info. Never again. I am dedicating this whole year to sharing my experience with every blog, person, website, etc. They say unsatisfied customers share there experience with at least 7 people… well by the end of this year I plan to have contacted 7000+ people.

  151. Also, the email says there is no way of knowing if the IRS deducted from my refund… I haven’t gotten it yet! I may just cancel my debit card, because this isn’t fair… I didn’t get the refund…the IRS says the direct deposit account is the bank Turbo tax uses, and not mine. I think maybe you messed up the Direct deposit and that is the hold up … now you want to take from my account! I smell a class action lawsuit because of this scam.

  152. What is going on there! I got an email for funds to come out of my bank account because my refund is delayed (1301). I called IRS and they have no info…but your email says it may have been reduced (by thousands?) You have no information, sent me no other emails, I paid for audit defense, and no one knows anything? I try to call and you are closed for a meeting! IS this a scam or what! I will share this experience with everyone all year long as I am more than mad. We can’t even talk to your company when there is a problem!!!! I can’t even beleive this and should have used H&R block as I used them all my life up till 2 years ago and never ever had something like this happen.

  153. Hi tiffany,

    That is correct. The IRS WMR tool is only updated once a week, on Wednesdays. For the most current IRS projection of when you can expect your refund, I recommend checking it on Thursdays.

    Ashley

  154. Wow. The first year I decide to deviate from completetax.com, and this is what I get? Although my refund was accepted, it now goes directly to the University National Bank to deduct the fees? Then they will deposit the balance to my account? So instead of it coming directly to ME on the 4th of March, it goes to someone else, who I have to wait on. They should disclose this UPFRONT, and not in some silly, fine print speak. You would think that a company as big as TurboTax would have a better system than this, because afterall, it seems that that the competition does, for the exact same cost. Unbelievable. After reading the comments below, and having to now wait even LONGER on my refund, I can tell you that I will never use TurboTax again.

  155. Ha Ha, I got the same email about being accepted and a refund…….funny thing is, I haven’t e filed my taxes with turbo tax and in fact I OWE 15K…..plus the email had someone else’s name from a different state…….

    Hell mabey I’ll get your refund!!

  156. Just like everyone else, I am upset about this “error” more upset that I didn’t even receive a letter notifying me about this. I checked my status on the irs website and it said it was deposited, so I called and they told me it wasn’t so my check will be mailed on 2/18.

    Turbo Tax should give all of us a refund for using their service. Majority of us will get our refunds over a month later after being accepted! H&R block here I come!

  157. I too am frustrated. I have been a Turbotax customer for over 5 years and never before experienced any delays, never had any concerns with the product/service. The only consolation is that the pictures of Turbotax Ashley and Turbotax Chels are attractive.

    Thanks,

    Jon

  158. My suggestion to everyone is just to e-file directly with the IRS from now on. Turbotax is advertised as one of the best filing software for your taxes. I would hope their customer base goes way down next year because of all the drama they have caused. I look at the asnswers provided and they still do not make up for the fact that they messed up. It is absolutley crazy to me to think that a company that heavily advertises in FAST refunds would FORGET TO TRANSMIT BANKING INFORMATION! Your ability to get customer’s money in their hands quickly is your claim to fame. I have lost all confidenece in Turbotax, and I have told my story to others. Turbotax needs to be hit where it counts….loyal customers leaving them! Now all I can do is wait on the “snail mail” and hope it arrives soon so I don’t lose my new home!

  159. Update:

    From all the researching I’ve done, I’ve noticed the WMR updates it’s info on Wednesday. Also, all checks and deposits are scheduled to be out on Fridays. I now have a definite date for my check to be mailed out on 2/25. Exactly one month after getting accepted. BUMMER! And if you call the hotline at about 9pm you will not have to wait long at all. So avoid the calls in the afternoon. You will save yourself from long wait times. Good Luck!

  160. Another delayed return-

    I read somewhere that I should have recieved an e-mail- didn’t, must have been a malfunction…LOL.

    I’ve used this software for about (7) years, personal and business.

    This is really unfortunate. I was already questioning how the returns have increased over the years from (4) or so days to a 1/2 of a month.

    Who gets the extra interest from all this money being invested in some other account for this time? Hmmm-

  161. My return was filed and accepted on Jan.25, 2011. The DD date was set for 2/4. Of course, it was never deposited. Sometimes my status comes up on WMR and sometimes it doesn’t. When it does, it only states my refund date has been changed due to processing errors and should receive it by 2/22. Well, I just got off the phone with an IRS rep who said that my check wouldn’t be mailed out until 2/25 and I should have it by 3/11. This is BS! Mailed out a month later after e-filing? I hope no one else has to wait as long as I do.

  162. I also received the error about turbo tax messing up my refund for direct deposit on the 4th….it is now the 14th and I still have no refund I would seriously advise against anyone using turbo tax for any tax preparation services….I understand mistakes happen but this is not acceptable from a company as large as this.

  163. While my direct deposit arrived on time the amount was a little over half of my total refund. Ugh.

    Is anyone else seeing this? Is this related to the processing issue being reported on this blog site?

  164. I was affected by the processing error. I mean, you would think that the IRS would cut you the check and mail it out the same day that it was expected to be in your account. But A week later. Really? Now my refund isn’t going to come for almost 3 weeks later than the orginal due date. Bull!

  165. I was also affected by the recent processing error. This has caused not only financial but relationship issues with my landlord. While it’s not wise to spend your money before its in your hands at times it’s necessary. I had planned to pay several mounting bills due to recent hardships. Now not only do I not have the money to pay the bills but even faced eviction from my landlord for sadly being late on this month’s rent. This has long reaching effects not just on those who trusted to file their taxes with you but for the people we owe the money to. I am so very distraught over this situation and do not plan to EVER use Turbo Tax again. I also plan to make sure any friends or family member stay far away from Turbo Tax as possible. The company should truly be ashamed.

  166. I filled out my my taxes with turbo tax online on the jan.22 and they said it would be on my card on feb.4th and but the irs said it will be mailed on feb.11th and now here is it is the 12th if i have called trubotax they said they made a error depositing the check on my card so they told me on that they was sending me a paper check and it would be here on the 11th cause the mailed it on the 4th but everybody and there mama knows it only takes 2to3 days send mail to one place to another IF I DON’T GET MY REFUND ON MONDAY FEB.14TH MY LAWYER WILL BE CONTACTING YOUR MAIN OFFICE FOR LEGAL ACTIONS!!!!!!!!!!!!!!!!!!!!!! I WILL NEVER IN MY LIFE USE TURBOTAX AGAIN!!!!!!!!!!!!!!!!!!!!

  167. Hi Eric,

    Did you itemize deductions on your return or claim the Higher Education Tuition and Fees Deduction or Educators Expense Deduction?

    If you did, you are affected by the IRS processing delays and the IRS won’t accept your return until Feb. 14 so your return won’t show in their system.

    If you don’t think you are affected by the processing delays, here is an FAQ that might help you out:

    http://turbotax.intuit.com/support/iq/Efile-status/The-IRS-has-no-record-of-your-return/GEN12808.html?_requestid=160213

    Hope this helps.

    Ashley

  168. Hello. I received part of my refund, but not all of it. I do qualify for the higher education/tuition fees deduction, but it makes no sense to only get part of my refund. If it is because of the delay, would I have gotten a portion of my refund, and the rest will come later?

  169. Like many of you Turbotax has really put me in a jam! It’s not the IRS’ fault. I paid Turbotax to file my taxes and they failed! Just like others commented, I also DID NOT recieve any e-mail for Turbotax stating their error. I only found out because I was due to get my direct deposit TODAY (Feb 11th). Now because of their error, I am panicking! I am set to move out of my old Apt next week, and into my new one next week. Now I don’t have the money to pay the pro-rated rent, 1st month’s rent, electricity deposit, movers fees and much more. When is my check going to be MAILED….February 18th (next friday) does me no good!!!! I don’t know what I’m going to do. When I finally got a hold of someone at Turbotax, they wanted to offer me a free filing for next year! Why would I ever want to do business with them again?! THEY SCREWED UP and I may not have a place to live!!!!!!!!!!!!!!!!!!!

  170. Filed with TurboTax on Jan. 23rd with an estimated return date of Feb. 4th. Still no indication when checking the IRS website that they’ve received anything. I get the “We are sorry, we cannot provide any information about your refund.” message.

    Is this an indication that I am part of the direct deposit to mailed check debacle? If so, I never received an email from TurboTax indicating I was affected.

  171. You guys totally screwed people over by having some stupid computer error and not sending over the bank account info to the IRS. Not only will mine be mailed on Feb 18th but it takes 5 days to get to my house. Thanks a lot now we’ll be celebrating valentines day with top ramen and some Kool aid. I’ve used you for years this sucks.

  172. Hello

    I filled through turbo tax and my i was supposed to get it into my account by

    You should expect your refund of $2,954 less fees of $141.85 to be direct deposited into your account on or around 02/11/2011.

    Now i get this message on the IRS saying they will mail my check..

    Your tax refund is scheduled to be mailed on February 18, 2011. If you do not receive the refund by March 18, 2011, please contact us again. We are unable to take any action until then.

    is there any way they can direct deposit into my account

    thanks

    Karma

  173. I filed 1/14 and TurboTax showed me as Accepted on 1/16. Soon after, IRS gave me a DD date of “by February 1st.” Didn’t happen. I have got a few different messages since, and am now very worried. Latest is Code 8002.

    I checked back at TurboTax today to find that my refund amount of $8,691 was now showing as only over $6,800 and New York was down about $500 as well. Really strange, as the info is still showing for this year and different than from my 2009 return – AGI, dependents, etc. All but the original refund amount.

    Anything you can tell me will be much appreciated. I need this refund badly, ASAP, and, I HATE using the phone. Thanks!

  174. Hi Cheryl,

    Did you have one or more of the following deductions or forms on your return?

    - Itemized (schedule A form)

    - Higher Education Tuition and Fees deduction (you or one of your dependents are in college)

    - Educator Expense Deduction (you are a teacher)

    If you did, the IRS will not be processing your return until Feb 14. Because of this, they will not show a record of your return until Feb 14, which would explain why you are not seeing it in the IRS Where’s My Refund tool.

    Hope this helps.

    Ashley

  175. Hi Michelle,

    If it has been longer than 10 days and you haven’t received your Refund Card, please call Customer Service at 1-866-963-1620 and select the option to report a card lost, stolen or never received.

    They should be able to help you out there.

    Ashley

  176. Hi Carla,

    Sorry you haven’t received your refund yet. The Feb 4 date that TurboTax gives you, is an estimate based off of IRS estimates. The IRS does update their estimates though and its possible that they are estimating a little longer now.

    We understand that your refund is important, but once you file there is nothing we can do at TurboTax. It is in the IRS’s hands.

    Hope this helps.

    Ashley

  177. I filed on January 28th and Turbo Tax said I would be getting my refund direct deposited into my accound by February 4th…it’s the 8th and I haven’t seen anything yet? Where’s my refund?! I tried to do the things on the IRS website but it said it can’t find my information? I will never use Turbo Tax again. Only HR Block from now on.

  178. I am totally upset with TurboTax for not informing the public regarding their refund delay issue. They knew about the problem and yet allowed us to file with them under FALSE pretences. I also have NOT received any email from TT regarding my refund date AND am also one which the IRS states my tax file does not exist. IT’S BEEN 8 DAYS SINCE FILING WITH TT !!!

  179. I also didn’t get my deposit. I filed with TT and had estimated deposit date of Feb 4. Nothing. No email from turbotax about the delay. Can you find out why I didn’t get notified?

  180. i filed my taxes on the 21st of jan and recieved it feb 4 but i never got my turbotax card. i dont want another card because this is ridicoulous. i want to know who i need to talk to about getting my money off a card i cant even get and get it into my bank account.

  181. You all should have used H&R Blcok. It is completely FREE and they didn’t screw up anyone’s tax return causing them a hard ship…… Just sayin’.

  182. Hi Alanea,

    We are very sorry for the inconvenience and unexpected delay of your refund. You should have received an e-mail from us last week explaining what happened and apologizing for the delay. I will look into why you didn’t.

    Again, we are very sorry.

    Ashley

  183. Hi Takiya,

    A processing error caused TurboTax to not transmit bank information required for direct deposit to IRS. But all other aspects of return were transmitted. This does not affect the accuracy of your return in any way nor the refund amount.

    Again, very sorry for the inconvenience and unexpected delays.

    Ashley

  184. I e-file my taxes on Jan 21. they were received and accepted the same day. I opt for direct deposit and I have not received my refund. I went to the IRS website to check the status, but it doesn’t have any information at this time for my refund. So I have no date provided or any information regarding my refund. I even called the number and still no info.

    So do I have to wait another week, month..???

  185. I love that TurboTax claims they emailed or directly contacted everyone effected. Thats is NOT true. I was surprised to find my refund had not been issued, and just found out when i went to the IRS website that i was being MAILED a check. I went through all my emails, nothing from TurboTax, Intuit, or santa barbara bank. No phone calls. Nothing. Thanks to TurboTax making this mistake, i will now not only be unable to pay my bills that are due, but i will also have to postpone my sons birthday party. Not to mention that the IRS is saying it will be 3 WEEKS before they even bother to issue my check. Im going to be making some calls at the IRS and see if i can somehow amend my return for direct deposit. We will see. And TurboTax, im still waiting for you to tell me you screwed me over.

  186. turbotax gave me an amount i was getting back after i filed and i didnt get but like half of my federal? please help thanks.

  187. my taxes were rcvd and accecpted 1.22, I was to recieve my refund today 2.4 however I did not. Where;s my refund up until this morning stated it was in process now it says there is no information for me. Did I do something wrong? I am extremely confused and to be honest worried. This is my first year doing it here, and now I am panicing I did something wrong. This is also the year I got the largest refund. Can anyone help me understand?? and what can I do to fix it. If I made a mistake what happens do I just pay back an overpayment or what?

  188. I have been inconvenienced by this direct deposit error as well. I know there is nothing That can be done now, but I would like to know what exactly the error is/was? I am a loyal turbo tax user for over 10 years and this is the first time I have ever been less than satisfied with the service.

  189. Hi Chris G.,

    We are very sorry for the inconvenience and unexpected delay. Yes, your Audit Defense fees will be waived. You will still be covered in the case of an audit.

    Ashley

  190. I too was stung by the DD bug and am fairly mad. My question is…what about those of us who ordered audit support with our DD will those fee’s be waived as well? or if we do happened to get audited will we find out then that we are not covered.

  191. i was just wondering about this email i got from santa barbara tax group that says You are receiving this email because you used TurboTax to prepare and file your tax return and you requested University National Bank to process your income tax refund and pay your TurboTax user fees from your refund. University National Bank expects to receive your IRS refund on 02/11/2011. Please log on to our Internet site at https://cisc.sbtpg.com at that time to check on the status of your refund. but when i put my SSN and everything its says the page does not exist so is this email a scam or what??? cause i wanna know if turbotax gave out my email or anything else or am i just freaking over nothing lol

  192. Hi Heather,

    We’re aware that some customers who chose to have their refund direct deposited are instead getting their refund by check through the mail. This was our mistake. We’re sorry for the inconvenience and unexpected delay. We are communicating directly with affected customers and of course, we’re waiving all their TurboTax fees. We know that getting your maximum refund back fast is one of the reasons you choose TurboTax. We did not meet that expectation and have taken steps to ensure this doesn’t happen again.

    Ashley

  193. This is the first year I have used turbotax. Never again. My refund was done on the 20th and accepted on the 21st. I chose direct deposit and opted to have the fees taken from my check. I checked the irs website this morning as my refund is supposed to be deposited this Friday and it says my check is going to be mailed next Friday! I call the IRS and they stated there is no evidence in the papers that were filed showing I asked for DD. I called Santa Barbara bank and they said my refund should be deposited this Friday and just don’t worry. So, I call Turbotax and they tell me the IRS must have made a mistake and call them back. I called the IRS back and they said if it is an e-file, they don’t even type in any information from me. It all comes from the forms that turbotax sends. This means, turbotax didn’t include my dd information. I have always used HR block and had no problems. This was a big mistake using turbotax this year! I will never ever use them again! This is absolutely awful! I need this money on Friday and now it will be another 2 weeks or more before I get it. Thanks again, turbotax!

  194. I was supposed to get my refund between the 22-28 and i still have not gotten it. I opted to have mine pit on the card and i can’t track my money or any thing. This is my 2nd year using turbo tax and i do not plan on using it again.

  195. I can see that you put allot of time and effort into your blog and I admire the detailed information that you have been posting. I will bookmark your blog and come back to read for more! Thanks for a great read!

  196. Does anyone have a number for the IRS to get in touch with an actual person? My refund was showing in on “Where’s my Refund” last week as accepted, and said I should receive by June 22…but this week it is not showing up at all, no trace….

  197. I have error code 1201 on the IRS status. My refund date was around 04/16/2010. I still have not received my return and have had no luck getting in contact with the IRS to see what the hold up is. 1201 seems to be a generic error code. Is there anything you guys can do to assist me with this issue?

    Thanks,

    Andy

  198. Hi Readers:

    Just wanted to let you know that after waiting from Jan 29 until now May 14, that I finally received my direct deposit. Like I told you earlier I was assigned an advocate after calling every week since Jan 29th. Once they assigned me an advocate she called me on April 15, then it took almost another month before she finally got the job done. So keep calling every week. Good luck

  199. I went through that Metabank thing, too, and I was supposed to get my refund on the 30th and didn’t. I don’t know why because of course it’s impossible to contact anyone to ask where my money is. I’m fuming mad and will NEVER use Turbo Tax again. This is the first year I’ve had a problem with them, but this is the IRS and my bank account. Never again.

  200. i was told by the IRS when calling because i was supposed to get my refund direct deposited 2 weeks ago- that there is a problem with 90% of returns this year due to a technicality. This sucks…..plus why does turbo tax have the money that is supposed to be direct deposit to my bank account- going to some bank called METABANK. The irs said META can hold refunds for months before releasing it….this is all a shame. I cant pay rent this month because my tax refund is late

    thanks!!!

  201. Well I got MY refund today! It was actually supposed to be deposited the 23rd (Friday) and instead it was deposited Tuesday morning. (the 20th)

    I had no problems what so ever, so I’m sorry to hear those that have. Perhaps it was because I’m single and have no dependents? Who knows- but I’ll def be going with Turbo Tax next year.

  202. Okay I’m worried now because of the hundreds of people saying they didn’t get their money. Is this a scam? Should I alert my bank and tell them to refund the money I paid TurboTax? They claim I’m getting my refund next week. But according to a lot on here, that’s a lie. And you’ll never see any of it. What do I do? The IRS site has my info and says the refund will go through. But if this is a scam, do I refile my taxes? Please help!

  203. Well listeners,I am also still waiting for my refund which I was supposed to receive on January 29th. After going through the whole process of waiting and talking to different representatives at different times, my case was finally assigned to an Advocate. She told me that because of a technicality with the IRS system thousands of people have not receive their refund this year. A regular person does not know what is going on, but you have to keep calling and document everything and put down the dates, because after 30 days if they can’t resolve the problem then they have to assign you an Advocate. I had to fax a copy of my return and now it takes another 4 to 5 days for her to hopefully get me my refund. When I hear back I will keep you people updated. But don’t give up, call at least every other day. The advocate also stated that there is nothing wrong with my return, just that the IRS computer’s screwed up. Wouldn’t you think that they would let the person know what is going on. Hope this is helpful to you.

  204. Well I’m certainly glad I read through all this! We filed a bit later this year, Mar 28 and chose the direct deposit (ugh You know where) We received confirmation that our return had been accepted, no problems however….no return, nada. We’ve used TT for three years and haven’t had a problem….what on earth is going on, seriously?

  205. I did not consent to the Upgrade and they did it any ways now i am being charged for the account that i shouldnot have there for they sould be reported for false advertisement

  206. It is not just Turbo Tax. I efiled mine with my accountant. She said as well as the IRS that i would “recieve” my refund on April 13th. Now, that it’s 1 day prior, I went on the IRS website and they pushed the “mailing date” not until the 16th. And if I dont receive anything by May 16th then call, but “sorry” they can’t do anything until then! VERY frustrated. I was looking forward to that money, especially getting ready to have a baby.

  207. I am glad I read this forum, as I was getting very concerned with my results. I’ve used TurboTax for the past eight years and have always received rapid returns after I efile.

    This year, I filed and received instant IRS approval, however, then received emails from Metabank (this is a first and I PAID for my Turbotax, without asking for a withdrawl from my return).

    Anyway, I have received two emails from Metabank, one just a simple confirmation, than another stating that I should receive my return in 1-2 business days. It has been 4 business days and when I call Metabank, my SSN isnt even on file?!?!?!

    I have NOT been happy with this process at all. Granted, this is the first year that this has ever happened, but again, its not fun when people’s money is at stake. I will try to call the IRS to figure out what is going on based on this feedback, but this Metabank company needs to be circumvented in the future…simply causes too much confusion.

    Aaron Corcoran

  208. Robert, don’t get too excited until you actually get your refund. I have read numerous accounts of people being told their refund would arrive on a certain day only to be disappointed. I hope it happens for you. My refund has been delayed over a month now with no date, just the 1301 code. Good luck to all.

  209. I filed 1/30/09 with Turbo Tax. I was told immediately it wasn’t accepted by the Fed haven’t heard a word from TT since. BUT TT sure got their money!!! I tried contacting TT and they don’t have any record of me. NEVER AGAIN!!!! D.

  210. FOLLOW UP TO MY EARLIER POST

    Well I just spoke to an IRS representative, my return had indeed left “errors” and my direct deposit will be paid Friday 4/9.

    Essentially one week late, hardly the end of time, but I wonder what the issue was?

  211. Everyone, I filed my taxes on January 27, 2010. I have checked on my refund status four times and each time the refund date has changed. It has changed from April 6th, 12th, 27th, and now May 11th. This is a frustrating process and I have received no answers for the dates changing. I am trying to maintain patience, but I have never experienced such a long process for a refund check.

    Of course, the IRS has been difficult to contact and I noticed on Turbo Tax Community, multiple people are experiencing the same problem. Why is it that no one is getting answers? What is the IRS doing that is causing major delays?

  212. where is my refund at? i filed on 04-3-2010 and it was accepted the next day. i called all the IRS numbers and nothing is popping up when i enter my tax information? does anyone know whats going on if so please help me i need that money pretty bad i am 7 months pregnant . ill appreciate the help thanks Brandee . Forman

  213. Yea, i have to say TT is definitely screwed up this year. My return was e-filed and accepted on Mar 22. As of today, i still haven’t received my card in the mail, and my money was deposited yesterday. But because TT can’t figure out how you use a stamp and envelope, my best hope is to receive it in the mail Monday. If not, then i can choose to have TT FEDEX a new card, in 5-6 days.

    one thing is certain.

    IF YOU HAVENT ALREADY….DO NOT, ABSOLUTELY DO NOT, USE TURBOTAX THIS YEAR.

  214. yah hey this is bull i filed out in january and i still dont have my taxes so ill probly sue for 4 times as much. k. thanks.

  215. I had a pain-free experience using TurboTax. My situation may have been unique since I filed early this year, so I did not get a delay in getting my refund. However, I don’t think people should start pointing their fingers at Intuit for the delays. From what I understand, they’re not responsible for when the money is actually sent out or deposited into people’s bank accounts. You should contact the IRS to check the status of your refund. They have your money, not TurboTax.

  216. This is my first and last year using turbo tax.. I was to receive my direct deposit today i filed on 3/25 got all the confirmations but nothing in my account.. Life is stressful as it is and people count on that money!

    Thanks for adding even more stress.. :)

  217. I experience absolutely no problems. I efiled on the 23rd…my state was accepted an hour later with my fed about 4 hours later (both the same day) being accepted. I was advised It would be deposited on April 2nd and if it was not credited to my account by the 7th to start making calls. Well I received my $$ on the 2nd when I was told. Everything was how it was told to me. It was a complete pleasure..I really hope all those problems were straightened up and everyone had as pleasurable as a experience as I did….

  218. Wow is TT messed up this year or is it just the IRS? My taxes has been accepted last week and the irs website says it is still being prossed and should be deposited by the 6th of April! but then santa Barba said i would get it on the 2nd of april really do they even know what is going on?

  219. So whats the deal with this refund tax card? why would they send an empty card? am i supposed to wait and see if the IRS will put the money on it magically? and how long is that gonna be? its funny. The IRS never is late on sending those collection bill notices to my mother but they cant even give returns in a timely fashion like they advertise. 8 days for a return my ass.

  220. I wonder what happened to TurboTax this year, and are you working to fix it?

    Clearly there was a transmission issue between TT and the IRS. My refund was delayed for the first time in 8 years of using TT. My return was accepted March 22, I should have gotten my direct deposit on April 2, but now WMR shows I should have my refund by April 13.

    I called the IRS, waited on hold for 19 minutes (not too bad really) and was told my return has gone into “errors” for correction and my return would be processed for direct deposit, likely to be paid on the 9th.

    TT, I love you, but some form you had this year, the IRS did not like. This is not a coincidence that all these people had similar issues. Wonder was it energy tax credits, was it a certain type of charitable donation? I would hope you will analyze our returns, work with the IRS and avoid this in the future.

    Overall, it’s been a good 8 years, but you have to get this stuff right!

  221. Prepared taxes with Turbo Tax. Could not e-file due to homebuyer credits. Return was mailed 2/1 and received per delivery confirmation by IRS on 2/3. First WMF date claimed we would receive our deposit by 3/6, then it jumped to 3/20, then to 4/6, then to 4/20 and now it shows 5/6. I’m sure it has something to do with the homebuyer credit, but cannot get anyone from IRS to answer the phone to ask if a problem exists. It’s not Turbo Tax – it’s definitely the IRS folks!

  222. I had previously made an error with my direct deposit, I had placed one extra number on my checking account. I spoke with a representative and was very helpful. She said that my refund would be bounced back and I would receive a check and to call back if I don’t hear anything.

    I checked on the refund status on the IRS site my refund is said to have been sent on March 26, I got Tax Topic 203, Failure to Pay Child Support, Federal Non-Tax and State Income Tax Obligations

    Does everyone’s status mention this? I have no children. I don’t understand why its there.

  223. You can check DIRECTLY with Santa Barbara Bank and Trust (SBBT)/MetaBank by visiting this website https://cisc.sbbtral.com/index.aspx . You will only have to enter the exact same information as they request on the IRS “Where’s My Refund” website. It will kind of put your mind at ease at least to show you either a expected due date from the actual bank, or a deposit. I need my money too!!! It’s reflecting the 26th of March for me right now, but the “Where’s My Refund” says that my refund has been pushed back to no later than April 13, so I can only keep my fingers crossed that it may only be a glitch and that my funds will be deposited on this upcoming friday…

  224. We e-filed on 3/5, supposed to receive refund 3/19, then 3/23, now where’s my refund says 4/6. That is over a month, the IRS promotes e-file to get your refunds quickly,wish they would follow through.

  225. Well I keep getting ridiculous reference numbers like 8002 and 1102. My file was accepted on feb 18 of 2010 and it is the first time I ever used turbo tax and it has not been the best experience not pointing fingers or anything I just think this is Bulls@#*t that the IRS keeps backing out my payment what is this…. Never had a problem.

  226. IRS REFUND STATUS CODE #1201

    I called the IRS 800.829.0582 ext 362 and the rep told me that the reference code #1201 is a GENERIC code for “Delay” and could be a number of things… in my case it was because I filed an injured spouse form with my return which ‘delays’ my refund by 11 weeks! Turbo Tax has nothing to do with the refunds after the claims are e-filed. It is not a delay of TT, it is a delay of our fantastic IRS… Better to call the IRS than to sit and wonder where your money is. :o)

  227. Hi, e-filed on 3/4, accepted by IRS on 3/6/10. Where’s My Refund site said originally “being processed….should receive refund by March 23″. Well last Tuesday (3/16) the Where’s My Refund site changed the date to “being processed….should receive refund by March 30″. So basically they backed up the date a week, I called IRS and they said they did not see any problems, that it was still being processed.

    Any thoughts on this? If there was a problem would they already have told me? Also, I hate to have to call them again, so I was wondering if I should just wait on the Where’s My Refund site to update….does it only update on Tuesday mornings (monday overnight into Tuesday)?

    • hey ashley my name is marcus. i was wondering if there is any way that you can help me track my turbotax card? because i filed feb 6,2012 and was accepted the next day and when i called it said my expected deposit date was feb 15,2012 and i have been waiting for my card and i still have not recieved it. is there anyway you can help?

      • Hi Marcus,
        Please see the below update regarding the refund card. There are updates due to fraud occurring industry wide.

        Due to a significant rise in fraud across the industry, Intuit has put in place more stringent fraud detection and prevention controls to help ensure that only legitimate cardholders receive the refunds they are entitled to on a TurboTax Refund Card. In a small number of cases, we regret that a hold on some cards may impact legitimate cardholders. You can go here for additional information (see Security & Fraud Prevention): https://turbotaxcard.intuit.com/support/faq_turbotaxcard.html. Please note that the support line included in this article may require some wait time.

        Thank you,
        Lisa Greene-Lewis

  228. I WAS TO RECEIVE MY TAX RETURN ON 3/5/10 NOTHING SO I CALL MY BANK THEN THEY SAY 3-5 DAYS IT COULD TAKE TO PROCESS THEN STILL NOTHING . SO I CHECK MY MAIL AND THERE IS A CHECK FROM META BANK AND SANTA BARBRA BANK AND TRUST FOR A LOAN AMOUNT OF MY FED REFUND . SO I CHECKED WITH METABANK AND THEY SAID IT WAS RECEIVED AND THEY MAILED IT TO ME BUT IT IS A SCAM I WANT MY REFUND!!!!!!!!!

  229. IT IS DEFINITELY NOT TT OR TAXACT FAULT IT IS THE IRS FAULT. STILL HAVE NOT RECEIVED MY TAXES EITHER. FILED AND ACCEPTED 1/19 WITH A DD OF 1/29. FINALLY TALKED TO SOMEONE AT IRS WHO SAID THAT THIS HAS HAPPENED TO THOUSANDS OF PEOPLE THIS YEAR. IT SEEMS THAT PEOPLE WHO FILED THE FIRST THREE WEEKS THERE MAY HAVE BEEN A COMPUTER GLITCH. THE IRS PERSON SENT A RESOLUTION LTR TO ANDOVER, MA AND NOW THEY ARE TELLING ME THAT EVERYTHING HAS BEEN RESOLVED. BUT ONCE THEY SENT THE LTR. IT GAVE THE IRS ANOTHER 30 DAYS TO DIRECT DEPOSIT MY REFUND. SO NOW I AM LOOKING AT MAYBE APRIL 1. LTR WAS SENT ON MARCH 1. THIS IS TOTALLY RIDICULOS. THE IRS SHLD NOT BE ALLOWED TO TREAT PEOPLE LIKE THIS.

  230. Why is it my kids go their mailed back checks 2 weeks ago and I filed my return ( Joint ) return a week before there’s and had direct deposit. Wheresmy retrn site said by Mar23? They got theirs back first in March?

  231. i had a date of 3/5/10 from tt, but a date of 3/9/10 from wmr, well i got the state refund dd on the 5th but not the federal, so i checked with the wmr again and it said the 16th well that upset me, now i checked with the wmr again and its saying that they have no information on my refund and it could take upto 3weeks to receive…etc…etc…why does this happen, why don’t they leave a message or something telling us what the problem is…this is disturbing to see all these problems on here, hope someone can answer me, i highly doubt if i’m getting refund now..very upset!!!!!

  232. I have had a HORRIBLE situation this year with my taxes. Bottom line is filed on 01/18/10- accepted and here on 03/09/10 still no refund and no snswers from the IRS… I have posted and blogged about my situation all over the TT sites and else where. I THOUGHT that TT did not care.. I will tell ALL of you this..

    —–”Turbo Tax Ashley” needs to be given a HUGE Thank you for going above and beyond for me.. She helped privately direct my information to someone in TT that has sat down and taken the time to get some answers… The attention from her and the person who I have been privately speaking with at TT has renewed my faith in TT. They have really stepped up to the plate and shown me that I have not been left out to dry… so to Ashley..

    THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU.

  233. Looks like the refund cycle chart is good for some, not for others…. My DD should have been out on 3/5 accoring to TT and the IRS Chart, but the WMF shows 3/16. I didnt check WMF until 3/5 since TT is usually right on. A little snow is DC looks to have slowed up the refunds by a week – Or Timmy G the Tax Cheat is floating it at the track. You never know….

  234. I really hate to see everyone bad-mothing Turbo Tax. I filed my federal return with Turbo on 1/24/10, and it was accepted the same day with an expected date of 2/05. I received my money on 2/05. I filed my state return on 2/21 and received my state return back even faster. I believe turbo tax has nothing to do with people not getting their money, I believe it’s the delays with the IRS. Now, my gf was supposed to be getting her money today, but she hasn’t gottenit. metaBank sent her something sayin it should come by next Friday, otherwise call the IRS. I also think it’s really dumb that the IRS only does deposits on fridays. That’s so crazy when you have tons of pople waiting on their money! They should at least do it on Mondays,Wednesdays, and Fridays, because people need their money.I’m sorry to hear about all u guys who haven’t received your money, but don’t blame turbo,blame the internal revenue service.

  235. Hey All – Understand that everyone is really frustrated. Want to clarify a few things though. TurboTax does not ever handle your refund. Once you e-file or mail in your tax return, it is in the IRS’s hands. We understand that the IRS is experiencing some delays and we are working on getting an update from them. We will post an update here as soon as we get more information.

    Hope this helps.

    Ashley

  236. Tax Topic 203, Failure to Pay Child Support, Federal Non-Tax and State Income Tax Obligations

    Why is everyone receiving this particular message? Just curious? Thanks!

  237. WHERE’S MY REFUND …. I FILED ON JAN. 25TH AND IT’S NOW MARCH 2ND… I’VE CALLED THE IRS MANY TIMES AND THEY TELL ME THE SAME THING I’M NOT ON FILE…. TURBO TAX IS RIPPING PEOPLE OFF.. MY REFUND IS SUPPOSE TO BE ON THE TURBO TAX CARD…

  238. WHERE IS MY REFUND. I ALREADY CALLED THE IRS I CALLED GOD KNOWS HOW MANY TIMES AND THERES NOTHING ON FILE. I FILED WITH “YOU GUYS” ON JAN. 25th 2010. HERE IT IS MARCH 2ND 2010 AND STILL HAVEN’T RECEIVED MY REFUND. TURBO TAX IS A RIP OFF. I’M GOING TO MAKE A COMPLAINT WITH THE BETTER BUSINESS BUREAU… I ALSO REQUESTED TO HAVE MY REFUND PUT ON THE TURBO TAX CARD. WELL I HAVE THE CARD, BEEN HAD THAT, BUT NO REFUND…

  239. WHERE IS MY REFUND… I FILED ON JANUARY 25TH, HERE IT IS MARCH 2nd. I’VE CALLED THE IRS AND NOTHING IS ON FILE. WHAT IS GOING ON HERE. YOU ARE RIPPING PEOPLE OFF. I’M GOING TO CALL THE BETTER BUSINESS BUREAU. I ALSO APPLIED FOR THE TURBO CARD SO THAT MY REFUND COULD GO ON THERE, YET I’M BEING CHARGED A FEE BECAUSE NO MONEY IS ON THE CARD…. AGAIN WHERE IS MY REFUND YOU JERKS… I AM GOING TO TELL A LOT OF PEOPLE WHAT RIP OFFS YOU ARE..

  240. Ohhhhhhh, Im soooo frustrated! I filled years 09 and 08, I keep getting emails that my 08 fedral is a deaster but state went threw on 2/19. No money yet. I also paid the extra $40 for faster service, now my update says Ill be getting it on MAY 20, what the hell……I just paid all that money TT oked it, I printed it out, sent it in and nothing. Ive had this turbo tax ccredit card and nothings on it….. i also do daycare out of my home, i have no w2s, i dont get how to do it.. dont you have an option for someone there to do them and u pay extra? I wont use TT again

  241. I Efiled my Taxes Feb 13th , The site said it was deposited 2/23/10

    Well not it is 2/27/2010.. still nothing

    Checked and the Routing number and account number are correct

    and i just filed income tax nothing else

  242. expected the 23rd and guess what?…. nothing, and today is the 24th. Wheres my refund website now shows problem code 1301…. that great, and i really need that money in no more than a week!!!

  243. I called the IRS about my letter and they said that my refund is in suspension and could not tell me for how long. I asked her what they needed from me since I dont have a W-2 and she said she did not know. I checked both the WMR and the automated telephone system and neither one has been updated for my file and still say that my refund is still pending…

    I filed my taxes on 01/18/10 through Turbo Tax, they were accepted on the same day. I was to receive my DD on 01/29/10 and I got nothing. I waited another week and still nothing. I kept checking the WMR site and it kept saying that my taxes were still processing. I also called the IRS to to be told the same thing. I finally got a letter on 02/12/10 dated on 02/10/10 and the letter is asking me for more information regarding my return. It is asking for my W-2′s however I own my own business and dont have any W-2′s. According to this letter I have 20 days from the date of the letter to respond. My questions are how can they want my W-2′s when I dont have them and what happens if I dont respond?

  244. I filed mine on 02-06..It was received and processed and I was told by the IRS that it would be DD on 02-19….I now show on IRS website that it WAS deposited on 02-19 but TT shows nothing and I cannot call them back until 02-25 since the IRS takes longer than expected. ALSO.. I called them and they are 2 hours behind me.. Im on central time and they are on pacific time so this was the first excuse… Now they are telling me to call the IRS and make sure they have the routing number and account number right.. I got the prepaid visa from them.. Why am I having to give the IRS the information these people were supposed to have taken care of.. I am very disappointed in TT and I will never use them again..

  245. I efiled my taxes and had them mailed to me. Whenever I checked it gave me the 152 tax topic info. On the day they mailed out my taxes I got th 203 tax topic. However, when I call the offset number it says I owe nothing. What is the deal?

  246. I efiled 1/13 and the IRS accepted on 1/17 and TT said I should have it deposited 1/29. WMR now says refernce code 1102 and I still haven’t gotten my money. I called the IRS and they said it could be another 30 days! What is going on? Anyone else with the same problem get their money yet?

  247. Well i was freaking out because first the irs website said i was going to get my tax return on february 12th then the 16th and the the 23rd! So i checked some blogs and it was happening to 100′s of people. Well I checked my status again on the 17th and now the irs website says i am getting my tax return on the If you are delayedi think it is for a good reason!

  248. Reading this puts me a little more at ease knowing that I am not alone in this issue. As I sit here impatiently looking for my refund, I really hope that whatever the issue is causing this delay, that it is thoroughly reviewed and quickly resolved. Thanks to everyone that took the time to post a comment, it definitely provided SOME relief.

  249. I filed my taxes on 01/18/10 through Turbo Tax, they were accepted on the same day. I was to receive my DD on 01/29/10 and I got nothing. I waited another week and still nothing. I kept checking the WMR site and it kept saying that my taxes were still processing. I also called the IRS to to be told the same thing. I finally got a letter on 02/12/10 dated on 02/10/10 and the letter is asking me for more information regarding my return. It is asking for my W-2′s however I own my own business and dont have any W-2′s. I called the IRS yesterday and asked what was the status of my return and they could only tell me that my return is in suspension and she did not know for how long. According to this letter I have 20 days from the date of the letter to respond. My questions are how can they want my W-2′s when I dont have them and what happens if I dont respond?

  250. Regarding that Code 1201. My preparer filed on the 26th. Accpeted on the 27th. DD expected on the 6th. NOTHING!! After reading this blog, I called him. It was rejected BECAUSE OF THAT STIMULUS check. I did not report it because I did not get a form for reporting this money. Wasn’t it free gracias??

    It was re(filed) and accepted

  251. ****UPDATE****

    I was able to speak to a representative at Meta Bank about our refund. The WMR stated that our direct deposit was made on February 12, 2010 but nothing showed up on Meta Bank’s site except for the deduction info (go figure!)

    At first the rep denied the fact that the IRS made the direct deposit until I told her that I spoke to them just beforing calling Meta Bank. I informed her that the WMR originally said that we should call them on 2-16 if we had not received our DD but had changed it with the last message saying that the DD has been made.

    I called back again and the second rep told me the following: the IRS makes the direct deposit (DD) on Friday but Meta Bank doesn’t receive the actual money until Wednesday (2-17). That’s not all! They inturn told us that we probably won’t see the money until Friday (2-19).

    I did speak to her also about ALL the issues with the other on-line Tax Preparer clients whose monies had been sent to the WRONG bank because of some last minute Federal Banking changes. Another strange thing was that she said the transfer of funds were not being “electronically” transmitted between the IRS and Meta Bank. Only from Meta Bank to OUR personal bank! (What bank is using paper to transfer monies?!) She acknowledged that there was a problem but would not commit to the allegations.

    I will be requesting a refund of the $29.95 charged by Meta Bank.

    I hope this will help others in search of their REFUNDS!

    Have a blessed and joyous day!

  252. WMR said my refund check was mailed on 2/11 (a Thursday) and I received it today 2/16 (a Tuesday). It took 2 days to receive it, which came from the treasury financial management office in Philidelphia since I live in Massachusetts.

    Just wanted to let everyone know That the IRS payment for last Friday went out fine, and if yours was schelduled to be D.D. or mailed on the 11th/12th, you should be getting it soon.

    The checks are mailed from one of 4 branches of the Treasury’s Financial Management Regional Financial Center. The one you are closet to will mail your check, and you can guess what day it will arrive, I did this method and was exactly right.

    If you choose Direct Deposit it can be delayed due to what bank you use, and their methods. Monday was a holiday, which can delay things.

    Just thought I’d share my experience since I’m very happy my check came :)

  253. Filed with TT, as always. Opted to recieve my refund with a prepaid visa. BIG MISTAKE!! Recieved my notice that my money was deposited at the Columbus Bank & Trust. Even got an ABA/Routing number and account number. Recieved notice that my money was deposited Jan. 29th. Didn’t get my card, so I called Columbus Bank & Trust. They don’t have anything on me, or my money. Said Greendot Corp. has my money. So…I call them. Twice, they have said they sent me a card. (2 diffierent cards). Call a 3rd time and told I will be sent a refund check overnight. Nothing….Contacted TT today, and learn that Metabank is who has my money! News to me! I will call Metabank first thing in the morning to see what they tell me. Then I will follow up with the IRS to inform them of what has happened. My money is SOMEWHERE

  254. my husband and i filed our taxes on Jan 29th and were suppose to get out refund on Feb 12th DD… IRS website said there was a delay, 1201 ref number… we called Friday… nothing they tell us to call back today (Monday)… we call back today and find out that our refund is being delayed until March 12th!!!! no reasons given… no on knows why… anyone else get anything like this?

  255. I THINK WE NEED TO CONTACT THE MEDIA. I E-MAILED TO SANDRA BULLOCK AT USA TODAY; THIS MORNING. HAVING THE SAME PROBLEM ACCEPTED ON 1/19 WITH A DD OF 1/29 NOTHING YET. KEEP GETTING DIFFERENT ANSWERS FROM THE IRS REP. IN ERROR SOLUTION DEPT. OUT OF ERROR SOLUTION DEPT. NO ONE CAN TELL YOU ANYTHING, PEOPLE NEED THEIR MONEY. NEED TO INVOLVE THE MEDIA TO HELP US LITTLE PEOPLE OUT. I USED TAXACT. I BELIEVE IT HAS SOMETHING TO DO WITH THE NEW EDUCATION CREDIT BUT OF COURSE THE IRS IS NOT SAYING THAT. A LOT OF MY FRIENDS USE THAT CREDIT AND I THINK THAT IT IS A COINCIDENCE THAT SOME OF THE SAME PEOPLE ARE NOT RECEIVING THEIR DD WHEN PROMISED.

  256. ok, so ive been reading comments on here and didnt want to post anything until my refund date came. I filed on jan 28th it was accepted on the 29th, i recieved my state taxes on feb. 5th and was told to expect my federal on the 12th. I HAVENT RECIEVED ANYTHING AND I AM FURIOUS! THIS IS THE LAST TIME I WILL USE TURBO TAX. IVE NEVER HAD A PROBLEM WITH THEM IN THE PAST, IVE USED THEM 3 OTHER TIMES. THIS IS IT FOR ME, SOMETHING REALLY NEEDS TO BE DONE ABOUT THIS!!!!!

  257. I was supposed to receive my refund two days ago (12th), now the IRS website is telling me that it will be deposited before the 23rd. I’ve been using TT for 8 years and I always had to pay the Santa Barbara bank to get my refund deposited into my account, but this year there was no option for that. I e-filed it and that was it. I didn’t get a confirmation from Santa Barbara or Meta Bank about my refund….. Do any of you know if this is something new this year? I went into the Santa Barbara/ Meta Bank website and I get the following message: “Sorry, but no record was found matching the SSN.”

  258. I filed on 01/18/10 and just got my letter on 02/13/10. The letter is dates on 02/10/10…22 days after I filed… It wants my W-2 but I own my own business and dont have a W-2. It says I have 20 days to send it to them from the date of the letter and if I dont my refund will be reduced. They also said that once they receive my information that it will take 6-8 weeks to process the return. I am going to have to call them on Tuesday. The WMR still has not updated this information and neither has the automated system. I hope you get better news..

  259. Same problem…my return was received and accepted on Feb 3rd. All of my turbo tax e-mails say DD on 2/12/10. IRS Where’s My Refund initially said I would receive my return no later than 2/16/2010 with DD scheduled for 2/12/2010. Checked my acct today and no return deposited, IRS website says Feb 23rd now, and MetaBank says they have not received my refund information at all. However, MetaBank does have information on who I filed my return with and what deductions and fees would be coming out of my return. If they have not received my return yet, how do they know who I filed it with and what my deductions and fees are?

  260. My husband and I both are having the same problem with IRS we filed our taxes on 1/15/2010 and it was accepted by IRS on 1/18/2010 was suppose to have our refund by 1/29/2010 but nothing so when i called them they told me our return was sent to their error resolution depart. do to a system error for some reason or another they claim the computer was unable to process our return so they have to have it done manually i guess. But til this day we still haven’t recieved it. I called again this past week and was told they were putting in a referral for us to see why it’s taking so long and that I should wait another 30 days. That will be 2 months since we filed our return.I honestly don’t know what is going on I get alot of different stories about it being in error then i’m told it’s no longer in error. I don’t know if IRS knows what they are doing or talking about. As like alot of ya’ll we really need our money everyone we did our returns with have been gotten their money on the 29 of Jan as told we all should.

  261. Turbo Tax must not check their live community often…. type in these questions and look at ALL the people going through the same thing:

    I have stuff all over the TT sites…and EVERYONE has a direct answer. Search these questions and look at what other people are being told….

    Has anyones refund been pushed back? The irs website says should receive by Feb 9. 2010

    where’s my money?

    Does anyone know what reference code 1102 means for federal returns?

    I have waited over 3 weeks for my refund and the IRS has NOTHING!! is this happening to anyone else?

    the irs excepted my return on 1/17, but they still cannot provide any inf. on my refund

  262. I am having the same problem Kelly! I did my taxes on the Jan. 14th and everything was accepted Jan. 16th. I was told my refund would be in my account on Jan. 29th and nothing! I am so frustrated with this. I have been on the phone with the IRS for weeks and still nothing. I check the site and I get that damn 1102 reference number. What is going on? I have been using Turbo Tax for the last few years and never had a problem, but next year I will definitely be reviewing my options! Good luck to you all!

  263. Used Turbo Tax to efile, I was told I would get my ACH refund February 12. February 12 came and went, nothing. Went into the Meta Bank website, they have not record of receiving my taxes. IRS Where’s my refund said I would receive my refund February 16. Now IRS.gov says I will receive my refund February 23.

    Ok, I don’t know who keeps pushing things back a week here, a week there. I guess next it will be some time in March? April? May?

  264. Good Day Everyone,

    I feel so much better after reading all of the submitted comments.

    We were scheduled to have a direct deposit on Feb. 16. Needless to say, that hasn’t happened yet. What really alarmed me was when I went on the “Where’s My Refund” site and I got the following message:

    We are sorry, we cannot provide any information about your refund.

    It can take up to 3 weeks to process your return. Please wait at least one week before you log-on again to check the status of your refund.

    Please read the following information related to your tax situation:

    Tax Topic 152, Refund Information

    I was simply floored! I had no idea what was happening until I found this blog. I did go to the MetBank site which was posted by another person on the blog. Here it is: https://cisc.sbbtral.com/ I was able to find out that they were not in receipt of my direct deposit.

    It’s been a stressful day. As with the others that are waiting to pay bills, make repairs, and pay rent.

    I’m praying for all of us that we will be able to get a quick resolution from the IRS and Metabank in this matter.

  265. i call today to check and it was a federal student loan i owe from 1994 damn like 16 years ago

    nevermind

    turbotax rule and my money are on my bank account

    guys check your accounts to see if your are the ones of the 2/12 refund

  266. This is freaking amazing. I filed with Turbo Tax and was accepted on Jan 17th. I still cannot get any info from the IRS. Today I made a call and I was told that my return is in the errors department and this is a common problem with people who filed with TT on or before the 19th.

  267. Yeah, I’m having the same problem as all of you today. IRS has “no information”. Deposit was not made today. Turbo Tax checked on everythign for me and it’s all good, just waiting on the IRS. I don’t know why no one ever told the IRS to “err on the side of caution” when giving estimation dates.

  268. Hi All,

    WOW! If I would have realized that there would have been such a delay and that everyone who used Turbo Tax / Meta Bank was experiancing a problem I would have done my darn taxes myself and wouldn’t have dished out $100 + just to do them on them online!! I processed my taxes on 1/26/10 and still have not received a refund!! I was supposed to receive it on 2/5/10 but that didn’t happen! The IRS wheres my refund website states that it was DD on 2/12/10 but nothing was deposited into my account today. I went to the Meta Bank website and it still lists that they have not received my refund!! I don’t think this is right!! For the amount of money I paid I could have went to a local tax preparer which I most certainly will do next year!!! THIS SUCKS!!!!

  269. To my post below:

    I just found out if you have that on yours, which I think everyone does, call this number:

    FMS autoresponder at 1-800-304-3107.

    This will tell you how much debt is on your social, and how much is being removed from your tax refund. Luckily I have $0, so it says my check was mailed, hopefully it gets here soon.

  270. I just checked my status and it said

    Your tax refund was mailed on February 11, 2010. If you do not receive the refund by March 11, 2010, please contact us again. We are unable to take any action until then.

    Please read the following information related to your tax situation:

    * Tax Topic 203, Failure to Pay Child Support, Federal Non-Tax and State Income Tax Obligations

    I’ve heard a lot about this, the only debt I have are student loans which are consolidated under direct loans and up to date, I believe. Anyone else get this?

  271. ok guy i got it on my direct deposit likei said before i efile on january 30 i receive message to that the deposite will be by 2/12 and i check right now at my chase acount on internet and my money its there thanks turbo tax

    and guys im the first that said that i receive the money

    the only thing are that they took from my refund 893 i think was and ol owe from stanfford loan at i did onthe university first year

    one moretime i efile by 1/30/2010 and comfirm that receive at my bank account today 2/12/2010 as wmr said

    thankx turbo tax you rule guys

  272. Turbo Tax gave me a date of Friday 12 and then it change to the 16 on a Tuesday, does that means that it giving it time to hit my account as a direct deposit or is the date going to change again.

  273. Kindra:

    I have been on the live community for weeks and posting on EVERYTHING I can :) looking for answers and I still get the same run around and same info you get… NOTHING!!! Thanks for the update. It seems this is happening to A LOT of people and no one knows what is going on.

  274. “”””February 9th, 2010 6:34 am – Kelly

    I filed on 01/18/10 and was told by Turbo Tax I would get my refund on 01/29/10 and got nothing. Then again to wait until 02/05/10 and got nothing. WhenI log into the WMR… it says they have no information on my refund. Then it asks for the date that I filed and when I add the 01/18/10 date I get a tax code of 1102. I found out that the 1102 code is because it has been over 3 weeks since my refund was filed. I still get no info when I log into the WMR. IS ANYONE ELSE STILL WAITING 3 weeks FOR A REFUND and the IRS has NO INFORMATION about your return?? I have talked to someone else going through the same thing and that person said that she called the IRS and they were NO HELP…. they told her that she had to wait 30 days more and they would give a referral to the processing center. The IRS is of no help….””””””

    I too Am having the same problem!!!! I’m very stressed, because I NEED the money BAD or WILL face eviction. I talked to the IRS today and they referred me to a tax adocate. The (VERY NICE) IRS Lady I talked to on the phone says she doesnt undestand why its still in processing.

  275. It seems like a lot of you are angry with Turbo Tax when its the IRS. And in case you guys didn’t know… The IRS only does direct deposit on Fridays. Just an FYI, oh and also they started doing their direct deposits on 1/31/10.

  276. hey guys i was like you it said my refund will be deposit tomorrow 2/12 i efile by jan 30 lets see

    but i read on other forums having same problem with taxslayer same issue as we that use turbo tax and the same thing happenning to the ones that efile by h&r too same thing said one time and pass that date and no refund so im now fine with my turbotax efile

    its not turbotax guys ita the dumb people at irs

    search and read about same problem using other guys

  277. here is the latest on my situation…. still no REFUND and still no answers. Talked to Turbo Tax and this is with the IRS and the lady at Turbo Tax said this was the firs tthat they have heard of this..(yeah right) I told her to go onto the live community and see the posts from a lot of different people looking for answers. I checked the WMR site today as they usually update on Wednesdays and nothing has changed, I also called the IRS automated system and it has nothing either. The Feds are closed again today due to the snow. I am ASSUMING that I am not getting a refund tomorrow. I have posted and commented on A LOT of pages and most people who filed with Turbo Tax on Jan. 15-19th is having this problem. The lady at Turbo tax looked into my stuff to the IRS and said everything was accepted OK and I will be getting my refund but could not tell me when as that is an IRS issue. But when you call the IRS they just tell me that my refund is still processing….. So 3 week since I was to get my refund and 4 weeks since I filed and no one still knows anything……. I would feel better if I just knew something.. ANYONE ELSE HAVE ANY LUCK OR NEW INFO?????

  278. There is a problem with Turbotax’s software, although no one has stepped up to the plate to admit it yet. There are so many people that have the same problem it can’t be coincedence.

    The software says there are no error’s on the return then when they IRS get’s it they find errors. I finally called the IRS after having my date switched several times, (dates 2/5, 2/9 and 2/16 on WMF seem to be the common dates). They found error 8889 and had to fix it so refund delayed. Yes, after Turbotax said no errors.

    Sorry TurboTax I will not use you next year. I think you owe us refunds. Don’t blame the IRS for your software errors. Read your on line community board if you need further evidence.

  279. Thankfully I filed and selected a check, since it seems most of the problems stem from the direct deposit, and seemingly sketchy MetaBank scenario.

    WMD says:

    Your tax refund is scheduled to be mailed on February 11, 2010.

    The federal govt is closed down due to the snowstorm, however, some people have said that there are different IRS regions, and that the refund checks can be sent from different cities, and that the checks do not come from the department of the treasury in Washington DC.

    I live in Massachusetts, so any idea on where the check is being mailed from?

  280. i filed on jan 23. supposed to get refund back by feb 9. when i go to WMR-irs. it says being processed. but since my expected refund date has passed i now get a reference # 1303 to mention to the irs customer service ppl.

    when i go to the meta bank site and input my info it says:

    Sorry, but no record was found matching the SSN, Refund Amount, and/or Filing Status you entered. Please try again!

    so if anybody knows if there is something more i need to do at the bank site or knows what the REFERENCE # 1303 means, could u please let me know? i would really appreciate it. ty

  281. Filed on 01/18/10 and still no refund and NO INFORMAtion from the IRS

    I understand the Turbo Tax has no control over when the money is released but if you look there are A LOT of people in the same boat here with no answers. These returns are not getting processed and not because of an error on them.. it is like someone took a bunch of them and threw them away. When the IRS is called they even tell you they have no information. IF there was an error they would be able to tell you right then and there but the government is of no use either. It would be nice if TURBO TAX could get to the bottom of this and we not have to pay another fee to ask for help. I checked the WMR site this morning as they usually update on Wednesdays and it still says the SAME THING…. So now I get to wait another week. I have posted on a ton of different sites and this seems to be only happening to anyone who filed during the same time frame. I just want answers or someone to step up to the plate and offer to HELP!! If this is a transmittal issue then yes Turbo Tax can offer to help. The IRS has no info on these returns except to wait and they are still processing..and EVERYONE who has called that is having this problem is getting the SAME answer from the IRS!!!

  282. Is there a limit as to how many refunds can be sent to the same account? One of my clients refund was supposed to go in my account yesterday and now it says they mailed her a check. Is this going to happen with all my clients?

  283. hey i efile mine by january 30 and 2 days later check at wmr and said refund esxpected to feb 16 i check today and now said this

    “Refund Status Results

    Your tax refund is scheduled to be direct deposited on February 12, 2010. If your refund is not credited to your account by February 17, 2010, check with your bank to find out if it has been received. Please wait until February 17, 2010 before you contact us again because we are unable to take any action until then.

    Please read the following information related to your tax situation:

    * Tax Topic 203, Failure to Pay Child Support, Federal Non-Tax and State Income Tax Obligations

    Please Note:

    Your refund may be reduced to pay a past due obligation such as child support, another federal agency debt, or state income tax. If this applies to you, the Financial Management Service, who issues IRS refunds, will send you a notice informing you of any offset they have made. The details of the debt are not provided to the IRS. Please do not call us to inquire about the details because we will not be able to answer your questions. Instead, direct any questions you have about the offset or debt to the agency identified on the notice. ”

    i only have 2 kids and live with me and my wife never been on child support things and i dont have ant owe to the feds ors irs

    its only me with this message or you guys receive it too???

    let me know ..im going to call tomorrow to the offset to see why this message

    its ridiculos

  284. I received the same e-mail from MetaBank that the refund was not received as expected on Feb. 5 and that they only receive IRS deposits once a week so now, apparently I have to wait another entire week to receive my refund. I would first of all like a reasonable explanation as to why, exactly, a financial institution only received deposits once a week. Quite certain that there isn’t one.

    Also, a direct quote from the TurboTax website is misleading and clearly inaccurate. It states – “Refund Transfer does not speed up nor delay the amount of time it takes to get your refund.”

    I have been a faithful user of TurboTax for the last five years and I have never, ever had an experience like this. I do believe that 2009 will be my last tax year filed through TurboTax.

  285. The IRS and fed gov’t are closed today too because of the snow. So is this a pretty good reason as to why some of our deposit dates may have changed?

  286. ok so this is wierd. i filed my taxes with Turbotax last monday, feb. 1st. i just received my refund today, direct deposited from the irs. no complaints there, however i too received the email from Metabank and was under the assumption that they would be taking fees from my refund and then depositing to me the rest. as far as i know this didnt happen? i received the whole amount this morning without fees deducted. im NOT complaining about that, however i am concerned that metabank will somehow access my account and take the fees out for themselves?

  287. I filed on 01/18/10 and was told by Turbo Tax I would get my refund on 01/29/10 and got nothing. Then again to wait until 02/05/10 and got nothing. WhenI log into the WMR… it says they have no information on my refund. Then it asks for the date that I filed and when I add the 01/18/10 date I get a tax code of 1102. I found out that the 1102 code is because it has been over 3 weeks since my refund was filed. I still get no info when I log into the WMR. IS ANYONE ELSE STILL WAITING 3 weeks FOR A REFUND and the IRS has NO INFORMATION about your return?? I have talked to someone else going through the same thing and that person said that she called the IRS and they were NO HELP…. they told her that she had to wait 30 days more and they would give a referral to the processing center. The IRS is of no help….

  288. I found out that the 1102 code is because it has been over 3 weeks since my refund was filed. I still get no info when I log into the WMR. IS ANYONE ELSE STILL WAITING 3 weeks FOR A REFUND and the IRS has NO INFORMATION about your return??

  289. just now I logged into WMR and the page said this:

    We are sorry, we cannot provide any information about your refund. For more information, please continue.

    Please read the following information related to your tax situation:

    Tax Topic 152, Refund Information

    If you have questions or need additional information, please have the following on hand when you call:

    A copy of this page.

    A copy of your tax return.

    The Social Security Number, Filing Status, and refund amount claimed on your return.

    The date you filed electronically.

    Please mention reference number 1102 to the IRS Customer Service Representative.

    SO WHAT IS CODE 1102?

    ***This is the first time I have seen this in 3 weeks!!!

  290. @kelly Yessss… The same thing happened to me! I’m in same boat! I did taxes on the 19th and had a DD date of 1/29 then no deposit, then the next week I got the error msg you posted, and then only finally spoke with someone on friday when I didnt get DD for him to only to tell me it will be this friday which is the 12th! SMH! horrible!

  291. hey you guys can you verify here if metabank send the money to your direct deposits

    and let us know guys

    becauseim in the same boat wmr said feb 16 2010 so you guys that date its past check on this site to see what it said

    https://cisc.sbbtral.com/

  292. just a reminder that irs and fed gov’t are closed today due to all the snow. we’ll continue to provide updates when we get more information

    thanks again for your patience

  293. we are working to get more information from the IRS. We’ve been told that one of the issues appears to be a delay in updating the Where’s My Refund? tool. If you are in this situation, which many of you are based on your posts, please be patient; as long as you received confirmation that your return was accepted, you will receive your refund from the IRS. it’s difficult i know when you need the money, unfortunately, TurboTax team is in the same boat since we have no control over when IRS processes refunds.

  294. I was supposed to get my refund on Feb. 5 according to TurboTax, and by Feb. 9 according to the IRS. MetaBank sent me an email stating that it was not deposited by IRS as expected on Feb. 5, and since they only receive deposits from IRS on FRIDAYS, well, guess I’m waiting another week. Checked “Where’s My Refund,” and IRS tells me to expect it by 2/16/10. TurboTax, MetaBank and IRS. Three hands in the pot too many.

    • Kap:

      Just to be clear…we never handle or process your refund. The transaction is between IRS and Metabank. Sorry you’re frustrated.

      Thanks,
      scott

  295. I filed my tax return with turbo tax on feb. 10 and still have not heard anything. No deposit dated, nothing. Can you help.? Thanks

  296. My TT filing was paid for a credit card, was recv’d and accepted on the 24th. I was told that my refund, via direct deposit, would arrive on 2/5. But then the Where’s My Refund site revised the date to 2/9. This made no sense because everyone says the monies are deposited on Fridays. Of course, NO REFUND on 2/5. The WMF site now says 2/16. PLEASE HELP, I really need this money!

    • In previous years deposits were made on Fridays, due to the IRS malfunction this year, deposits are being made on any day. I asked my bank and she said deposits from the IRS are coming everyday. I have friends that have received their refunds on various days of the week, all later than expected. It seems we need to be patient and expect to see our money on any day within 21 days of filing

  297. has anyone else waited over 2 weeks??? Mine was to be deposited on 01/29/10 and I got nothing then I was told to wait until 02/05/10 and I got nothing. When I log into the WMR this is what I get..

    We are sorry, we cannot provide any information about your refund.

    It can take up to 3 weeks to process your return. Please wait at least one week before you log-on again to check the status of your refund.

    I got an email from MEta bank on 01/29/10 that said…

    Thank you for selecting MetaBank to process your income tax refund. MetaBank has not received your IRS refund this week as expected. We expected to receive your IRS refund on 01/29/2010. Since we only receive IRS deposits once a week, the next opportunity for us to receive your refund is one week past the expected funding date shown above. We will not have any additional information until that time.

    Then on 02/05/10.. I got this email from META BANK

    Thank you for selecting MetaBank to process your income tax refund. MetaBank has not received your IRS refund. The expected ACH funding date of your refund was 01/29/2010. Since more than one week has passed since your expected funding date, the IRS has delayed the processing of your tax return. You can check on the status of your refund by calling the IRS at 1-800-829-1040. If MetaBank receives your refund after the expected ACH funding date, MetaBank will process your refund according to your original instructions.

    So I called the IRS (which is JAMMED with calls and I could not wait due to the time) and got the same message from the Automated system that my taxes are not even processed yet… DOES ANYONE KNOW WHAT IS GOING ON and when I will receive this $$$$$$$$$$$$$$$$$$$$$

  298. Not only did I not get my refund in the past TWO weeks as told and expected. The IRS phones are jammed and I called the AUTO SYSTEM and they have no info on my taxes either….. NO ONE CAN TELL ME WHEN I AM GETTING THIS REFUND and no one seems to want to help!! UGH!!!

  299. I did my taxes with Turbo tax on 01/18/10.. acepted by IRS with a refund date of 01/29/10 and I got NOTHING!!! then got an email from META bank stating that my tax deposit was not received and to wait until 02/05/10 and then I got NOTHING!! STILL NO RETURN!!!.. the WMR site from the IRS states nothing and no one has ANY ANSWERS!!!! HAS THIS HAPPENED TO ANYONE ELSE????

  300. The irs said they already deposited my money on the 5th of feb. And its noe the 6th and no money. I didnt hAVE this problem last year. It must be the new bank their using. If they are holding our money for interest we should all sue. I called metabank and they said the couldnt help so the gave me SB bank number. I called and they said they have not recieved anything from irs yet. Why would irs say the already deposited the money then SB bank says they have no record of my info?

  301. where the h— is my refund from turbo tax!!!! Please someone tell me the truth of why SO MANY PEOPLE ARE NOT GETTING THEIR REFUND!!!

  302. My issue is a little different. My fiance and I filed our taxes on the same day, we were both told we’d receive our refund by 2/12 and both got the email from turbo tax saying our returns had been accepted by the IRS. Well he got his refund today and i did not get anything yet. His last name starts with a J and mine with a Q. Any chance this might have something to do with it?

    • Adela,

      When you get your refund depends on a few things, mainly the IRS and also your financial institution. It could be different by a couple of days. Stay tuned, it should be there soon.

  303. I had info on WMR that said a refund would be there on 2-16 but now it says it doesn’t recognize my filing info. I entered the day I filed and it says:

    “We are sorry, we cannot provide any information about your refund.

    It can take up to 3 weeks to process your return. Please wait at least one week before you log-on again to check the status of your refund.”

    What may have happened?

  304. Same thing here! Filed my taxes on 1/23/10 and suppose to receive my tax refund on 2/5 and have not yet received it….very frustrating especially when u have tons of bills to take care of!! Hopefully IRS will get all of our monies to us ASAP!

    Good luck to everyone going thru the same…where is my refund!!!

  305. CrystalR-

    The same exact thing happened to me. It said it would be in there on 2/5 and then I look on thursday night 2/4 and it had changed to the 16th. Its a big bummer, but I hear its also due to the flooding. So we are suffering. Darn.

  306. The government will probably have to borrow the money from China just to give us our refunds… I have not recieved mine either by the date I was expected to… I have never had this problem…

  307. Hello All, i have done mine and my sons taxes thru turbo tax on the same day Jan 23, 2010, we both got confirmations from turbo tax and IRS. Turbo tax said the refund would be deposited on feb 5th.

    well my son got his refund deposited in his account but mine, ITS not there.

    when i went to IRS.GOV and checked wheres my refund now it say its still processing and except it FEB 16 th. I dont understand why this is happening to me when my son already got his refund.

    this is very very stressful. Any help is appreciated

    Thanks

    Amy

  308. *update*

    Accepted return Jan 17th.

    The “making work pay” tax credit confused a lot of people this year and some online tax sites didn’t fill out the form correctly, so it was sent to the IRS error correction department. That can delay a refund for up to three weeks.

  309. Recieved this email today :
    Dear TurboTax Online Customer:

    This return  has been sent to the government, but we havent heard back yet on its status. Well send out an
    email with your status as soon as we hear. We appreciate your patience, and thanks for filing with TurboTax.

    ———

    The IRS says it’s recieved and accepted my return and that I can expect it on 2-5-10. Was this email a mistake or is there a possibility My refund wasn’t accepted??

    • Jamie:

      You can check your status from within TurboTax. It appears that could be a fraudulent email. I will email you now and would appreciate it if you could send it to us. I would advise NOT responding to it in anyway. Thanks for asking.

      Best,
      Scott

  310. I just have a question. It’d be great if i could have the response in the next 12 hours. My question is since i am having my fees deducted from our federal return, once the institution used recieves the funds (the IRS where’s my refund states it is scheduled to be deposited on Feb. 5th) will it be credited to MY financial institution that same day? And if not is there a way for it to. I have read the FAQ here on that and it states that this process does not speed up nor DELAY the time i recieve my refund. I really needed that that and can’t quite understand why if the funds can be ACH deposited into MetaBank then why they cannot take the fee amount and ACH credit that to my account. I actually also saw that that process is immediate as well, as in same day. So if that is recieved on Friday the 5th shouldn’t it be credited to my bank that day. I bank with Chase and spoke with them today andthey said that this is defintly possible and should be done. Answer? thanks.

  311. called irs the person said my refund will be deposit 2/3/10 hello it’s 6;45pm nothing yet any one knows what the problem could be

  312. I filed mine on 1/25/10 and received a notice

    from turbo tax it would be received on 2/5. at first the irs site wasin agreement with this

    and it sated no later than 2/9 basically meaning it would be in on 2/5. Then yesterday it changed to say it would be 2/16. I called and they said it was possible mine too would be delayed because

    processing was delayed thanks to the brillant people who filed pre 1/15 dont they realize this floods the system and you still do not get anything earlier since they can not file prior to this date in fact you end up getting it same time as those who wait to the appropriate time to file. has any one else checked the irs who wa due to receive on 2/5 and see it had been now pushed back to the following friday ugh!!

  313. i did my tax return but i needed a pin so i called the irs like you email me to do got it so i went in to fix it why do i have to pay again please email on how to get back to my original form so i can put the pin the irs gave me thank you for your patience

  314. Whatever tax problem this was, I did not get my refund on 1-29-2010 as listed by Turbo Tax. I kept checking where is my refund? Nothing showed up. I called IRS, said processing. Finally, today 2-2-2010 it is showing up as processing and if no problem will DD 2-16-2010. What a headache!

    Extra two weeks because of this glitch in the system.

    This has affected so many people. The delay is very stressful.

  315. So they say it will be deposited on 2-5? Where’s my refund say’s mine WAS deposited on 1-29-10. Soooooo. Where the heck is it then?

  316. IF YOU ARE HAVING PROBLEMS WITH YOUR REFUND YOU WILL PROBABLY GET IT ON 2/5 BECAUSE THERE WAS SOME SYSTEM ERRORS. I WAS SUPPOSED TO GET MY ON 1/29/10 HOWEVER I DIDN’T. WHEN I CALLED TODAY THEY STATED THAT IT WILL BE DEPOSITED ON 2/5/10. AMYONE THAT FILED BEFORE THE 15 ARE HAVING SIMILAR PROBLEMS. YOU BASICALLY WAS KNOCKED BEHIND THE PEOPLE THAT FILED AFTER THAT DATE IN MOST CASES. HOPE THIS HELPS. CALL THEM FIRST THING IN THE MORNING AND THEY SHOULD BE ABLE TO TELL YOU IF IT WAS A PROBLEM WITH YOUR TAXES 1-800-829-9022!

  317. I just got off the phone with the IRS. I filed on 1/17 and the IRS accepted it on 1/18 and was told I would get direct deposit on 1/29. I, too, get the “no info” message on irs.gov concerning my refund. The representative told me the IRS had computer problems last week and verified that my return was processed with no problems. I am to receive my direct deposit this Friday, 2/5. Hope this helps everyone.

  318. I too was supposed to receive my refund through direct deposit on January 29. As of right now, it still isn’t there. When I check Where’s my Refund” it says that it WAS deposited on the 29th. My bank on the other hand… “Chase” still says they have no record whatsoever of a deposit even being attempted to be made.I didn’t have any fees taken out. I did the simple free edition so I am not dealing with any other bank other than my own. I totally agree that it isn’t anything TurboTax has done considering it is happening to people who have filed through all of the different companies. It WOULD however, be very nice to know where my money is. It’s like our money is just floating around in cyber space.

  319. So it is no suprise I too am still waiting for my return after the Jan 29 deadline…I didn’t carefully read the terms and scammed myself out of the extra fees for Turbo tax to take my fees out of my return…booo!

    My thought is…it looks as if the bank that handles the collection of our money from the IRS thanks to Turbo Tax has decided to capitalize on a little thing called interest…they keep your money for a while in the account that you agreed for them to create…earn interest…then spit your hard earned tax dollars out when they have made a profit…

    I did get this nifty little email though~**copied below** Is it a fraud???

    ————————————————-

    original below with sensitive numbers removed

    ————————————————-

    Thank you for selecting MetaBank to process your income tax refund. MetaBank has not received your IRS refund this week as expected. We expected to receive your IRS refund on 01/29/2010. Since we only receive IRS deposits once a week, the next opportunity for us to receive your refund is one week past the expected funding date shown above. We will not have any additional information until that time. When we receive your refund, we will make all authorized deductions and disburse the balance of your refund to you using the disbursement method selected by you. For more information concerning your refund please log on to our Internet site at https://cisc.sbbtral.com . You may also check on the status of your refund by calling the IRS at 1-800-829-1040. You have been assigned the following Client Identification to protect your privacy:***********Please use this ID on all email with our customer service department. For inquiries, please reply to https://cisc.sbbtral.com/taxpayers/contact_form_bulk.aspx?cId=******** . To contact us, please call (800) 717-7228. Santa Barbara Tax Products Group on behalf of MetaBank

  320. I do not think there is any problem with Turbo Tax related to the delay in my refund deposit. I received notification that my return was accepted by the IRS. Therefore, I believe the problem is with the IRS.

    The biggest problem I have is that when I go to the “Where’s My Refund?” IRS web site, the only thing I get is a message that says “We are sorry, we cannot provide any information about your refund.” If they would at least tell me that they have it and it’s being processed, I would be happier.

    At the end of the day, once it is in the hands of the IRS, Turbo Tax has done what was contracted.

    I am just glad it’s not the government running health-care and I am waiting for an operation.

    • Greg,I saw that you wrote this on February of 2010?I have the same issue going on with that website first they told me a date it was processing and then changed to a further date TODAY!!and now they say we are sorry can’t provide any info come back next week!How soon did they fix that for you?

  321. Hey, Just wanted you to know that I used Tax Act and I did not get mine either. It is all over the internet, people wanting to know where their refunds are. I don’t know what is going on but it is not due to any particular site or software, just the IRS.

    Teresa

    • Teresa,

      Thanks for taking the time to share this information with us. We’re going to look into it tomorrow and let folks know what is going on.

      Thanks,
      Chelsea (with TurboTax)

  322. Dear Waiting and others,

    we’re checking with the IRS first thing mon. a.m. to see if we can get any insight. Understand there are some different/conflicting dates floating around. I understand that inconsistency is confusing. We’re looking into it. i know it’s not much consolation b/c you want your $$, but we do appreciate your patience and for your comments. helps us let the IRS know what we’re hearing from customers. thanks!

    Julie

  323. Hi,

    I was supposed to have received my refund on Jan 29th .Turbo Tax shows the status as accepted, however Meta Bank sent me an email that it did not receive the refund from IRS. It seems there are many others like me , I’ve paid a hefty price for direct deposit, I hope that Turbo Tax will help to expedite my refund, I do not really want to wait 2 months for a check to be mailed to me , especially since i will be moving to a new city next week.

    • Thanks for your comment.

      TurboTax has no control over when the IRS deposits your refund. The date they give you is approximate. The 29th was Friday. I’d wait a few more days and bet it’s there very soon.

      TurboTax does NOT charge any fee to have your refund direct deposited into your bank account– and never has. The bank fee you mention above is for the customer’s option of having the bank pay the TurboTax fee directly to us. It has nothing to do with direct deposit. Direct deposit is always free. Most of our customers pay with a credit card in which there is no bank fee. The option to pay using the MetaBank’s services is clearly disclosed on at least 5 screens prior to filing the return. At all points, the customer can opt out and select the free option, which is to pay by credit card. This is the option almost all our customers select. So in summary, direct deposit is always a free option with TurboTax.

      Thanks again and here’s hoping that refund hits the bank tomorrow.

  324. DarthDefault,

    Sorry to hear we didn’t meet your expectations. If you e-filed with TurboTax you definitely will get notification that your return was accepted/rejected by the IRS. to check the status of your return (NOT YOUR REFUND) you can go back into the product (desktop) or go to turbotax.com (homepage on right hand side “check e-file status”) you just need to enter your zip code and SSN. you won’t hear anything from IRS until you know status of your return. thanks

  325. Same thing here. I’m supposed to get my refund direct deposited on January 29th and have not seen it yet. I don’t know what’s going on.

  326. Sorry Turbo Tax

    Yes, the season to be ripped off by HR Block, Was told over the phone that I could walk out with a check, I had completed my tax return in turbo tax like I have for the past 10 year because it cost 50 dollars, but I need the money to do repairs on my home. I was scheduled to get an 11,730 return for buying a home last year.

    After using there service which was not updated to current tax regulations IE schedule A with student teachers deductions, or the new home buy credit. They wanted to charge me$$$$ 419.00 dollars for there services that I had to tell the guy how to fill out the form in computer and he has been doing this for 4 years.

    With comments like, what’s per deim, then when I was supposed to get a check they hand me 253.00 dollars on an 11,730.00 that’s thousand on my return. Or I could wait 6 weeks for direct deposit. I could have had it direct deposited in my checking account by turbo tax in 7 days. To top it off I have to file an amendment because they forgot the homebuyers’ credit.

    What an F ‘ed up operation. No wonder they could not even get there own taxes right. I will never leave turbo tax ever again!!!!!!!!

    Keith Murphy

    Sewell, NJ

  327. my taxes was accept on 20th, i did not received by money in my account, i heard that irs back up and they changes deposited dates. is that true

  328. I have never heard of anyone having issues with Turbo Tax… this must be an IRS issue!! I have not done mine yet (per waiting on another document) so I suppose I will have to allow at least another week past the date they said it would be there.

    I agree… thanks IRS!

  329. At AudieB: Not using Turbo Tax next year, will be your loss. Turbo Tax is not responsible for you NOT getting your taxes. If you would have gone to one of those other centers, and still didn’t get your refund deposit then what?

  330. Turbo tax said I should receive my tax by Jan 29 direct deposit. No such luck. I checked Where’s my refund and it said that I should get it by Feb 2. Then I checked later and it said it is taking 3 weeks to process and I should check back in 1 week. What’s going on?

  331. I’ve been waiting for a while now, and have gotten no info from turbotax, or the irs. I have no idea if I will get a refund now, the irs claims to have no record of my taxes. I need to speak with a REAL PERSON, but there are none to be found… This has been the worst experience I’ve ever had filing taxes, I should just go back to doing it myself.

  332. My refund should have been deposited today, still waiting. I will not use Turbo Tax next year. I e- filed 1/15/10. I was accepted on 1/17/10, paid my fees from my checking account. Refund scheduled date, 1/29/10. I should have gone to one of those tax centers. Beware!!!

    • I have used Turbotax for the last 10 years.. I have only had one problem and it was my fault (put in the wrong checking account information) If you have not received your deposit yet.. check and make sure your information was right. Go to where is my refund on google and follow the .gov link… Fill in the information… or go back to turbo tax and make sure that it still shows accepted and not error.

      • Hi Jamie,
        Typically you should receive a paper check within 6-8 weeks from the IRs accepting your tax return under normal processing times, however the IRS is experiencing delays in processing refunds.
        Thank you,
        Lisa Greene-Lewis

    • Turbo Tax is NOT the problem, its the IRS! Have you not seen any of the news about the delayed refunds ? Go to any “tax centers” web page and see what they have to say. One HR Block location put a sign on the door saying, “Glitch in IRS system, will return Feb. 3″, because they had so many pissed off people wanting their refund.

    • i went to hr block and i am still waiting the irs gave me a date a week later than when i filed my taxes and i paid close to 400.00 i wont be going back to hr block they are not always the best

    • Its not TurboTax’s Fault Audie if you look at prior posts. IRS is the person you should be angry at, and as for The big name tax places, people are having THE SAME ISSUES! I like turbo tax and would never go to H&R block or other places like that. What a waste of money those jokers are.

    • Why don’t you do a little homework b4 you blame turbotax? There is plenty of info available that says the IRS has systems issues.

    • dont think its turbo taxes fault. Beware of the tax centers if you want to beware of anything. My refund didnt come yet either but its nothing to do with turbo tax.

    • All tax centers are experiencing the same problems as well. It’s an IRS issue not the tax prepares, regardless of the place you go to, we all send them into the IRS.

  333. Hi Julie:

    Yes, thanks… as is said somewhere else on this site, the “where’s my refund” function on the IRS web site in not functioning, as they not updated it.

    • Hi Julie,

      I submitted my tax on the 2nd and still unable to check the refund status on IRS website..any advices? thanks

      • Hi Courtney,
        The IRS is experiencing processing delays. Please see the IRS links at the bottom of this post regarding the processing delays.

        Thank you,
        Lisa Greene-Lewis

      • Did u get ur refund? IRS released my refund on Tuesday to Turbo-tax debit card. It’s OVER the 72 hours & no money on my card!!!! The IRS HAS released it to Turbotax….no refund on my card & over the 72 hours

      • Hi Kirk,
        Sorry about your delays, but due to the fraud occurring industry wide additional security measures have been put in place on the refund card to protect legitimate cardholders. Please see the update:
        Due to a significant rise in fraud across the industry, Intuit has put in place more stringent fraud detection and prevention controls to help ensure that only legitimate cardholders receive the refunds they are entitled to on a TurboTax Refund Card. In a small number of cases, we regret that a hold on some cards may impact legitimate cardholders. You can go here for additional information (see Security & Fraud Prevention): https://turbotaxcard.intuit.com/support/faq_turbotaxcard.html. Please note that the support line included in this article may require some wait time.
        Thank you,
        Lisa Greene-Lewis

    • I didn’t file w turbo tax but with Liberty tax..It’s not Turbo Tax or any of the tax places fault..The IRS..I filed on February 9th and they said February 21st and then it changed to Feb 28 then it changed to we are processing your refund and now They say they have no info available and said basically to not even bother checking again til next week.Seriously?I don’t understand it makes me a bit nervous because it seems lost in a shuffle

      • Hi,
        Sorry you haven’t received it yet, but once your tax return was transmitted by TurboTax to the IRS, the IRS, not TurboTax accepts your tax return and issues your tax refund. Please see the IRS update on the delay.

        The IRS is experiencing delays in processing some federal tax refunds due to changes in their systems. As a result, the original estimated federal refund date provided to you by TurboTax or the IRS may have changed. Your state tax refund is not affected.

        The most updated information is available through the IRS “Where’s My Refund?” tool, https://sa2.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp. Make sure to wait 72 hours after your return is accepted by IRS before you check your refund status.

        You can read the IRS update on refund status here: http://content.govdelivery.com/bulletins/gd/USIRS-282378?reqfrom=share#.TyHBCA5GIDY.twitter

        Thank you,
        Lisa Greene-Lewis

      • I hear you I am sorry same here..two children a peanut salary hair dresser job while my hubby has a job waving at people in a costume cause he’s in school..This whole country is a mess..If you’re poor,you pay more ..That’s my motto..I am praying that I won’t lose my only car because I am a payment behind grr..They need to do this to the wealthy people and leave the small ones like us alone

  334. Update: IRS2GO now says son’s refund will be direct deposited on 2/28. At least I don’t have to worry that the money is floating in cyberspace!

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